The European Union’s (EU) new data security and privacy directive seeks to improve how businesses, including call centers, handle vital and personal data of the trade bloc’s constituents. This presents implications on how contact centers should process an EU citizen’s personal information. In early 2016, the EU signed into law its new data protection policy, […]
Outsourcing customer experience (CX) has been a game-changer for businesses of all sizes, but it’s true, power lies in its ability to elevate customer trust and loyalty. With its potential to streamline operations, reduce costs, and enhance service quality, outsourcing cx can be a strategic investment that directly benefits your customers. The Impacts of a […]
Brands embrace outsourcing as a potent business strategy that offers a blend of efficiency and innovation that redefines their consumer relationships and drives their operational success Companies have come to rely on call centers for services such as frontline customer care and technical support, as well as a host of both back office and knowledge […]
As cyber threats continue to escalate and evolve, understanding the gravity of data security is crucial. Brands and call centers face unprecedented challenges, from intricate systems to the sophistication of cyber threats. Let’s take a look at the imminent 2024 data security threats that businesses must grapple with. The Current State of Data Security Keeping […]
Is your business busy during the holiday season? Keep your customers’ data secure during and after transactions to protect them. Before you delve into data security tips for a digitally safe holiday season, let’s take a look at some of the pitfalls that can hurt your business during the festivities: Digital Disasters That Will Impact […]
Open Access BPO recently concluded its Data Privacy Awareness Month with weekly activities and created a data privacy and security handbook to educate employees about the proper and secure ways of handling data. The company designated May 2022 as its first annual Data Privacy Awareness Month, aligning it with the Philippines’ National Privacy Commission’s Privacy […]
Table Of Contents Summary Contact Center Compliance – Untangling Acronyms What is GPDR? GDPR for Contact Centers & Business Process Outsourcers The Future of Privacy for Contact Centers & Business Process Outsourcers Summary Open Access BPO recently completed a comprehensive GDPR audit to certify that we comply with the General Data Protection Regulation laws. Read […]
Open Access BPO (also referred to below as “we”, “us” and “our”) is a privacy conscious organization. This Privacy Statement explains how we protect your information collected from the web pages of the openaccessbpo.com website. Our privacy statement explains: what information we collect; why we collect it; how we use the collected information; and how […]
Did you know that upholding your customer data protection policy can have something to do with boosting customer experience? Businesses must prioritize the protection of customer data, especially when data breaches occasionally make headlines. A robust customer data protection policy not only safeguards sensitive information but also plays a crucial role in enhancing the overall […]
INTRODUCTION This document contains Open Access BPO’s Privacy Principles and Privacy Policy. It governs and supports all of the business activities of the Company in our processing of personal information. Open Access BPO refers to OAMPI Inc. and other Open Access BPO entities (collectively “we”, “us”, “Company”) that: (1) is involved in providing or receiving […]