OAMPI Admin

OAMPI Admin

5 Tips for keeping up with a highly dynamic market

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Businesses are operating in a highly dynamic marketplace, wherein customers’ preferences and behavior are continuously changing.

This makes staying relevant a difficult challenge for many brands. Although it’s easier said than done, they key is to be flexible and adaptive. It starts with listening to your customers and placing them at the core of your business strategies. That way, you can create products and services that reflect your customers’ sentiments. Read More

How can you create a branded customer service strategy?

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Surviving tough business competitions isn’t always about having the best products. Sometimes, it’s about creating a branded customer service strategy.

Budding entrepreneurs who want to make it big commonly find it difficult to differentiate their brand from their competitors, especially because of the crowded marketplace. Basically, anyone who wants to try out their luck in business can do so over the internet. We can view this in a positive light, but the large number of competitors leaves a much smaller room for original ideas. Read More

4 Mistakes to avoid when adding self-service in your customer support services

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Including a self-service feature into your customer support services can be a great way to relieve your customer care team from assistance requests and inquiries that can otherwise be resolved by customers themselves. Adding self-service tools such as mobile apps, online help center, or even FAQ pages on your website can also make your customer service landscape more appealing to more types of modern customers. Read More