OAMPI Admin

OAMPI Admin

Can incentive plans really boost employee engagement?

problematic female call center agent sitting by laptop looking at red opened gift box

To keep productivity levels high, many call centers implement a performance-based incentive system, allowing them to identify and reward their top agents. Can this technique really boost employee engagement?

Rewarding high-performing employees with extra cash or a higher pay is one of the most common engagement tactics that companies employ. It’s especially common among customer service firms, which are known for staggering cases of employee burnout and turnovers. Read More

How can you create a branded customer service strategy?

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Surviving tough business competitions isn’t always about having the best products. Sometimes, it’s about creating a branded customer service strategy.

Budding entrepreneurs who want to make it big commonly find it difficult to differentiate their brand from their competitors, especially because of the crowded marketplace. Basically, anyone who wants to try out their luck in business can do so over the internet. We can view this in a positive light, but the large number of competitors leaves a much smaller room for original ideas. Read More

4 Mistakes to avoid when adding self-service in your customer support services

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Including a self-service feature into your customer support services can be a great way to relieve your customer care team from assistance requests and inquiries that can otherwise be resolved by customers themselves. Adding self-service tools such as mobile apps, online help center, or even FAQ pages on your website can also make your customer service landscape more appealing to more types of modern customers. Read More