With artificial intelligence (AI) tech in development, Google is aiming to streamline the call center productivity. But before you start creating your call center’s plans around its integration, here are some things you need to know. During last week’s Cloud Next conference in San Francisco, Google announced that they’re developing an artificial intelligence (AI) solution […]
With China’s economic boom and support to the business process outsourcing industry, outsourcing to China becomes more appealing to airlines cutting corners more than ever. To face the coming financial challenges, international carriers are now considering outsourcing their business processes more than ever. With its recent economic upswing and its emergent business processes outsourcing (BPO) […]
A study by the Philippine Institute for Development Studies (PIDS) revealed that most Australian firms favor the Philippines as an offshoring destination. The research found that Australian entrepreneurs prefer to explore business process outsourcing (BPO) opportunities in the Philippines, more than in rival locations such as India.
The property sector—supported by growing BPO demands and infrastructure development—is playing a significant role in boosting the Philippine economy. How can foreign investors make the most of this opportunity? The Philippine Statistics Authority revealed that the Philippines’ gross domestic product (GDP) grew by 6.6% in Q4 2016, driving the national GDP growth to 6.8% for […]
All over the world, businesses are operating in a landscape where everything is changing fast, thanks to technology. Let’s look at how the world’s outsourcing capital, the Philippines, is adapting to this dynamic environment. The Philippines is no stranger to successive tech trends and innovations, all of which are reshaping its business landscape. There’s the […]
As one of the most competitive players in the global outsourcing market, how does the Philippines plan to tackle the biggest, looming industry challenges? Business leaders’ quest for cost-effective solutions, consumers’ shifting preferences, and the rise of new tech products and processes are simultaneously reshaping the offshoring landscape. For emerging outsourcing locations, the challenges that […]
The search for cost-efficient business solutions will continue to drive the growth of business process outsourcing (BPO) in the next six years. Real estate firm Cushman & Wakefield’s Where in the World 2016 report stated that the global BPO sector is expected to grow by 6% annually. This is proof that entrepreneurs still consider third-party […]
Cebu City, one of the top outsourcing hubs in the Philippines, will be pilot-testing two electric trains as a transportation mode for call center agents. Philippine call center agents in Cebu City will soon be able to ride two e-trains when going to and from work. This initiative is part of the city government’s transportation […]
The Philippines is back in the top 100 economies listed in World Bank’s 2017 Doing Business Report. Rebounding from its eight-step drop last year, the Philippines climbed four spots in World Bank-International Finance Corporation’s 2017 Doing Business rankings.
Although you must prize the connections you’ve built over the years, there comes a time when you have to free yourself from unproductive partnerships. Cutting ties with a customer service provider is never easy. Chances are you’ve already devoted a lot of time, money, and effort into nurturing your relationship with them, and replicating all […]
