Table Of Contents Understanding the Customer Experience Going Beyond Expectations Strategies for Delivering Excellent Customer Experience Empowering Employees for Customer Excellence Success Stories Involving Exceptional Customer Experiences Measuring and Improving Customer Experience So, What’s the Role of Outsourcing in all of This? Contact us The happier your customers are, the more willing they’d be to […]
In the world of fast-paced communication and instant gratification, text messaging should’ve been passe by now. But SMS isn’t dead yet, and it still holds potential for customer service and for small and medium businesses (SMBs). In this month, 25 years ago, the first-ever text message was sent by then-developer Neil Papworth to Vodafone director […]
![[Infographic] 5 Industries that need a multilingual call center](https://www.openaccessbpo.com/wp-content/uploads/2017/11/Top-5-Industries-Multilingual-Call-Center--768x301.jpg)
How will your business reach international customers in this ever-expanding global economy? Reaching out to international markets may be difficult, but it’s a crucial step in expanding your business on a global scale. However, instead of starting from scratch and investing in establishing your local offices in each country, partnering with multilingual call centers can […]
With China’s economic boom and support to the business process outsourcing industry, outsourcing to China becomes more appealing to airlines cutting corners more than ever. To face the coming financial challenges, international carriers are now considering outsourcing their business processes more than ever. With its recent economic upswing and its emergent business processes outsourcing (BPO) […]
