Tag: complaint management

5 Tricks to speed up complaint handling in your contact center

In the customer service arena, speed is king. For many customers, it has become the standard of great services. Now that customers expect everything to happen instantly, brands and their contact centers can’t afford to slack off. The grand ambition of all businesses nowadays is to streamline complaint handling to provide the ideal customer experienceโ€”fast, […]

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Open Access BPO 21 hours ago
Your team embodies your brand to customers, from representing your values to delivering a top-notch experience.

That's why hiring those who match your brand's promise is a must. Otherwise, their inadequacies will misrepresent you as an unreliable company.

๐‡๐ž๐ซ๐ž'๐ฌ ๐ก๐จ๐ฐ ๐ซ๐ž๐œ๐ซ๐ฎ๐ข๐ญ๐ฆ๐ž๐ง๐ญ ๐š๐Ÿ๐Ÿ๐ž๐œ๐ญ๐ฌ #๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐„๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž:
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Open Access BPO 22 hours ago
Unresolved #CustomerService issues cause repeat complaints, which can have severe consequences like:
โ€ข customer dissatisfaction;
โ€ข loss of sales opportunities;
โ€ข increase in #CX expenses; and
โ€ข a blow to your brand reputation.

Minimize repeat complaints and elevate #CustomerSatisfaction and loyalty with these invaluable #CustomerExperience tips:
https://buff.ly/4962400

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#WeSpeakYourLanguage
#CSat #CustomerSupport
Open Access BPO 5 days ago
No matter how popular your brand is, losing customers is something you can't avoid.

But instead of panicking and worrying incessantly when your customers start leaving, face the situation with an open mind and learn: https://buff.ly/490iW8d

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Prevent customer churn with our smart #CustomerExperience solutions: https://buff.ly/3TK5Jfl

#WeSpeakYourLanguage
#CustomerSatisfaction #CSat #CX
Open Access BPO 5 days ago
#๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐’๐š๐ญ๐ข๐ฌ๐Ÿ๐š๐œ๐ญ๐ข๐จ๐ง ๐ข๐ฌ ๐ฆ๐จ๐ซ๐ž ๐ญ๐ก๐š๐ง ๐ฃ๐ฎ๐ฌ๐ญ ๐š ๐ง๐ข๐œ๐ž-๐ญ๐จ-๐ก๐š๐ฏ๐ž; ๐ข๐ญ'๐ฌ ๐š ๐ฆ๐ฎ๐ฌ๐ญ-๐ก๐š๐ฏ๐ž.
Happy customers become loyal customers, and they're more likely to spread the good word about your brand.

But if you want to keep your customers happy, you need to avoid these cardinal sins: https://buff.ly/3x8omB6

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#WeSpeakYourLanguage
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Open Access BPO 6 days ago
Traditional #CallCenters focus on handling calls quickly. But what if the secret to true efficiency lies in a surprising place: fun?

๐—›๐—ฒ๐—ฟ๐—ฒ'๐˜€ ๐˜„๐—ต๐˜† ๐—ฐ๐—ฎ๐—น๐—น ๐—ฐ๐—ฒ๐—ป๐˜๐—ฒ๐—ฟ๐˜€ ๐—ฝ๐—ฟ๐—ถ๐—ผ๐—ฟ๐—ถ๐˜๐—ถ๐˜‡๐—ฒ ๐—บ๐—ฎ๐—ถ๐—ป๐˜๐—ฎ๐—ถ๐—ป๐—ถ๐—ป๐—ด ๐—ฎ ๐—ณ๐˜‚๐—ป ๐˜„๐—ผ๐—ฟ๐—ธ ๐—ฒ๐—ป๐˜ƒ๐—ถ๐—ฟ๐—ผ๐—ป๐—บ๐—ฒ๐—ป๐˜: https://buff.ly/43pSvYq

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Open Access BPO's #CX teams thrive in a positive work environment, fueled by our #EmployeeEngagement activities that boost morale and #productivity.
That means happier employees delivering exceptional results for our clients.

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#OABPOonHappinessDay #CustomerService
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Open Access BPO 7 days ago
Emails from brands should have a professional yet relaxed vibe for customers to entertain them.

How can your brand nail this tone? Follow these tips: https://buff.ly/3x3dfcv

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Open Access BPO