Ecommerce fraud remains a looming concern for companies. As the digital marketplace expands, so does the sophistication of fraudulent activities. What can your brand business do? Ecommerce fraud poses a substantial and escalating challenge, resulting in annual financial losses for businesses. A study by Juniper Research states that global ecommerce fraud losses reached an estimated […]
One of the avenues where brands reach out to customers is through messaging apps. Learn how these apps impact the customer experience here. Messaging apps and customer messaging services have emerged as popular means of communication, revolutionizing the way people connect and interact. From personal conversations to business interactions, messaging apps and customer messaging services […]
Ecommerce websites can boost sales by increasing customer engagement with the help of online customer service channels. Today’s brands know that much of their success relies upon their digital performance. Your website should be able to convert visitors into customers and keep previous buyers coming back. Sadly, many businesses just sit back and watch helplessly […]
There are 7.5 billion people in the world, but only 3.7 billion are connected to the Internet, which translates to a 49.6% global penetration rate. This figure is quite disappointing, especially when we consider that the infrastructure for Internet access is widely available across the globe. China, for instance, has the biggest number of online […]
Ecommerce customer experience is driven mainly by convenience. Here are some crucial elements that brands need to achieve it. From its humble beginnings, e-commerce has turned into a global phenomenon, fundamentally altering how consumers interact with businesses. This evolution, from traditional brick-and-mortar establishments to the digital realm, underscores the need to prioritize the ecommerce customer […]
As digital scam artists keep honing their craft to outsmart ecommerce brands, how do you make sure your fraud prevention techniques are robust enough? When brands began moving their stores to the digital space, everybody expected swindlers to follow. Unsurprisingly, they’ve modernized their thieving tactics to adapt to the changing business landscape. And yet, even […]
Online retailers are losing a huge chunk of their earnings to fraudsters. How can you protect your brand from all types of ecommerce fraud? The Growing Fraud Problem Plaguing Ecommerce Ecommerce provides companies a better way to market and sell their products. By putting up online shopping platforms, they can reach more customers and provide […]
Brands’ increasing focus on customer support isn’t just a fad. When carried out correctly, high-quality services help businesses build trust among its target consumers. On the contrary, poor customer service harms a company’s sales and reputation. It leads to buyer churn, abandoned shopping carts, and negative word of mouth—which means it can be extremely expensive. […]
Thanksgiving Day, Black Friday, and Cyber Monday mark the official start of the holiday sale period. During this season, how can brands boost customer satisfaction and increase their sales? Every year, millions and millions of shoppers visit their favorite stores or go online to avail exciting holiday promos. For retailers, therefore, this period is crucial. […]
The rise of global business and international markets has opened up a world of opportunities, but it has also brought forth a unique set of challenges—concerns that multilingual call centers are equipped to resolve. One such challenge is the language barrier, which can hinder effective communication and negatively impact customer experience. A brand that can […]
