Multilingual employees are sought after everywhere in the world and across industries. But should managers learn foreign languages, too? Customer support firms gain an array of advantages by employing a multilingual workforce. It not only lets them communicate effectively with their multicultural clients, it also enables them to build meaningful relationships unhampered by lingual gaps.
Call center leader underperformance is the last thing outsourcing firms want. Here are several reasons why this happens. Call center team leaders keep members together, foster a positive work environment, and ensure exceptional customer service. However, there are instances when they face challenges in their roles, leading to call center leader underperformance. Today, we’ll be […]
Your call center team leaders are some of the most important staff members who can help you attain your goals. For this position, you have to find people you can fully trust. Team leaders are in charge of relaying a brand’s customer service goals to the people in their team and ensuring that everyone’s working […]
Grooming frontline employees to become call center leaders ensures positive interactions with customers. Here’s how it is done. Frontline employees form the bedrock of customer interactions. They are the first point of contact, the voice that addresses concerns, and the problem-solvers who navigate challenging situations. However, many organizations are realizing that frontline employees have the […]
Leadership trainer Mitesh Khatri, who has worked with more than 150 multinational companies, believes that every person has the same potential to be an extraordinary leader. But we can t help but ask, “Why do some people seem ordinary while others exhibit an astounding capability for leadership?” The culprit could be your mindset. When it […]
