Email is preferred by many customers requiring technical support call centers. Such is the case for UK, where customers use this channel over phones to skip call queues or the commonly reported inaccuracy of automated voice recognition systems. To fulfill the needs of these customers, businesses need to ensure that their email support can deliver. […]
The Philippines remains as one of the most attractive locations for call center outsourcing and other offshoring business solutions, according to a recent September report by an independent telecoms firm this September. In a statement, Margaret Goldberg, co-author of the Ovum report, said that, “Following our visit to the country and our on-the-ground research, it […]
Excellent language skills are extremely important in providing Italian technical support and other call center services. Call center firms have better chances of forming partnerships with businesses catering to Italian-speaking customers once they have acquired sufficient talented personnel with the necessary language and cultural capabilities. This language requirement, however, is exactly what hinders Italian businesses […]
Call Center Agents Call Center Industry Customer self-service Customer Support Philippine Outsourcing
Outsourcing call centers go to great lengths to ensure that they can deliver results to impress their clients. Oftentimes, this entails providing a positive workplace for their own workforce. Just like any industry, work in business process outsourcing (BPO) can be stressful, so it is only right for companies in this industry to ensure their […]
Blogs and social media platforms offer great opportunities for companies to reach out to their potential customers. To ensure their success, many companies are choosing to outsource to the Philippines service providers. Corporate blogs reel in a significant percentage of visitors to the company s official website, which results in promotion and even sales conversion. In fact, […]
Business process outsourcing (BPO) is a widely embraced practice that taps outsourced call center companies worldwide. Despite its benefits, many companies are hesitant about outsourcing as they fear they could lose their competitive edge. Below are some arguments that will prove that outsourcing offers strategic advantages. 24/7 availability across all platforms One of the most […]
While it is common for companies to tap outsourcing in order to maximize their potential in the dynamic business scene, one visionary took the challenge further and tapped not foreigners nor onshore service providers. Instead, he turned to the Indians—native American Indians, that is. Offering diversity-driven outsourcing solutions Accenture Managing Director Randy Willis, a Native American, […]
Undeniably, outsourcing to the Philippines offers countless opportunities for a majority of businesses. The country’s outsourcing industry encompasses diverse industries, particularly the IT-Business Process Outsourcing (BPO) and Health Information Management (HIM) sectors. In fact, the local BPO industry clocked in $12 million for 2012 with the hopes of increasing the revenue to $15 million by […]
Telemarketing in the Philippines is among the most dominant facets of the country’s business process outsourcing (BPO) industry, often ranked next to the IT-BPO and Health Information Management (HIM) sectors. Given its prevalence in the market, it only makes sense that its terms and services are often mistaken for another. Below are the basics of […]
Technical support refers to a broad spectrum of services provided by companies, particularly those that offer mechanical and electronic products. Contrary to other customer support services that involve product customization and billing inquiries, technical support caters to specific problems that pertain to items that could range from software and hardware to mobile phones and other […]
