Tag: Philippine BPO

5 Things That Innovative Philippine Call Centers Excel In

Whenever businesses talk about outsourcing initiatives, it always comes down to a market that utilizes business process outsourcing (BPO) services. With a growth rate of 16% and a revenue of nearly $30 billion, the Philippines is known as one of the top call center countries in the world. What made Philippine call centers a dominant […]

What to expect from Philippine BPO firms in the next 6 years

As one of the most competitive players in the global outsourcing market, how does the Philippines plan to tackle the biggest, looming industry challenges? Business leaders’ quest for cost-effective solutions, consumers’ shifting preferences, and the rise of new tech products and processes are simultaneously reshaping the offshoring landscape. For emerging outsourcing locations, the challenges that […]

Philippine BPO companies are driving up business development

Philippine BPO companies are not just creating job opportunities, they’re also boosting the country’s economic growth in plenty of ways. Since the Philippines saw the potential of the business process outsourcing (BPO) sector, it’s been on a mission. The ultimate goal has always been to catapult it toward global dominance. By giving it the push […]

Philippine call centers can make your customers listen

Customers don’t want robotic, overly formal customer service. They want conversations—real, humanized conversations. As customers are becoming smarter about which brands to trust, it’s becoming clear that the future of business is all about relationship building. Contact center strategies, as much as possible, must be personalized to fit the market’s evolving preferences. If outsourcing companies […]

The pressure that Philippine call centers are under

The Philippines aims to maintain its footing as one of the world s best outsourcing destinations, and sustaining this momentum is the biggest challenge. The Philippines’ business process outsourcing (BPO) industry has had its fair share of both challenges and opportunities since the first call center in the country was established. In fact, the outsourcing […]

Philippine BPO revenues may soon surpass overseas remittances

Long considered a global outsourcing superpower, the Philippines sees an even larger expansion in its business process outsourcing (BPO) industry. According to the Information Technology and Business Process Association of the Philippines (IBPAP), this current growth pace may generate revenues predicted to surpass remittances from overseas Filipino workers.

Philippine BPO industry sees dynamic growth with strong government support

It seems as though the Philippine business process outsourcing (BPO) sector is unstoppable, with continuous growth forecasts for the medium term of this year. To brave this path, the whole industry is counting on sustainable support from the government as well as improved economic policies. According to industry expert Rainerio Borja, the broadening of tax […]

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Open Access BPO 18 hours ago
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Open Access BPO 20 hours ago
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Open Access BPO Yesterday
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Open Access BPO Yesterday
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Open Access BPO 6 days ago
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Open Access BPO 6 days ago
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Open Access BPO