Tag: virtual reality

3 CES 2017 trends customer experience leaders must watch out for

Yet again, the Consumer Electronics Show (CES) impressed everyone with its exciting whirlwind of some of the coolest gadgets and tech trends in consumer electronics. And although these technologies are developed for the mainstream market, their applications in business are impossible to miss. We wouldn’t be surprised if the world’s most innovative brands are already […]

4 Ways Virtual Reality Could Alter Your Customer Experience Strategy

With virtual reality (VR), brands and call centers can develop an immersive customer experience strategy that can truly satisfy consumers. If there’s anything we’re certain about the customer service industry, it’s that it constantly evolves alongside technology. This dynamism allows brands to explore new ways of reaching out to customers to provide them a one-of-a-kind […]

CES 2016 previews the future of digital marketing

CES 2016 is a breeding ground not only for new consumer technologies but for advanced digital marketing trends as well. Still not over the CES 2016 high? We can t blame you. The Consumer Electronics Show (CES), which serves as a global breeding ground for tech innovation, has been surprising us with breakthrough technologies for […]

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Open Access BPO 1 hour ago
Customers are more likely to stay loyal to brands that build meaningful ties with them. This entails conversational interactions.

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Open Access BPO 4 hours ago
A multilingual #CallCenter provides the most vital support a business needs when expanding overseas.

𝗕𝘂𝘁 𝗵𝗮𝘃𝗲 𝘆𝗼𝘂 𝗲𝘃𝗲𝗿 𝘄𝗼𝗻𝗱𝗲𝗿𝗲𝗱 𝘄𝗵𝗶𝗰𝗵 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 𝗻𝗲𝗲𝗱 𝗶𝘁 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁?
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Open Access BPO Yesterday
Understanding your consumers' needs enables you to:
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Open Access BPO Yesterday
𝐁𝐫𝐞𝐚𝐤𝐢𝐧𝐠 𝐛𝐚𝐝 𝐧𝐞𝐰𝐬 𝐢𝐬 𝐧𝐞𝐯𝐞𝐫 𝐞𝐚𝐬𝐲, 𝐛𝐮𝐭 𝐢𝐭'𝐬 𝐚 𝐜𝐫𝐮𝐜𝐢𝐚𝐥 𝐬𝐤𝐢𝐥𝐥 𝐟𝐨𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐭𝐨 𝐦𝐚𝐬𝐭𝐞𝐫.

Our blog post provides you expert tips and strategies to help you handle these situations with empathy and professionalism.

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Open Access BPO 2 days ago
Your team embodies your brand to customers, from representing your values to delivering a top-notch experience.

That's why hiring those who match your brand's promise is a must. Otherwise, their inadequacies will misrepresent you as an unreliable company.

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Open Access BPO 2 days ago
Unresolved #CustomerService issues cause repeat complaints, which can have severe consequences like:
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Open Access BPO