QUALIFICATIONS

• A degree in MIS, Computer Science, or other technical courses, Mathematics, or Finance an advantage
• Working knowledge of automation, application, and configuration
• MS Windows, MS Office, system architecture, and Environments
• Superior troubleshooting and analysis/resolution skills
• Proven aptitude to learn complex technical and theoretical information quickly
• Excellent written and verbal communication skills in English, with a strong attention to detail
• Ability to understand and convey client business requirements to senior level resources for escalation
• Strong customer focus and ability to manage and exceed clients’ expectations for support
• Excellent interpersonal skills and ability to work well within a team environment
• Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities

RESPONSIBILITIES

• Provide high level and in-depth technical support by resolving inquiries by phone, email, and web in a timely manner
• Collaborative with clients, team members, implementation consultants, and resources across the company to achieve desired results
• Continue internal education, training, and certifications to stay ahead of an evolving financial industry landscape, learn new product releases, and increase your value to the company and the client base
• Interpret and validate technical issues, test solutions, and follow-up and escalate when necessary
• Maintain and create detailed documentation through logging of support cases, email and knowledge base articles for client and internal use