Customer Happiness Experts — Telco firm

QUALIFICATIONS

• Four-year Bachelor’s Degree from an accredited college or university preferred
• At least 1 year experience in live chat/email support/customer service/call center environment is required
• Good written and verbal English communication skills
• Mastery of CRM and Ticketing tools (Zendesk, Service Cloud, Zopim, etc)
• Basic technical skills (able to navigate through smartphone and computer applications)
• Upbeat, positive, kind, and empathetic personality preferred
• Flexible and willing to work in a fast-paced and quickly growing environment
• Open-minded and prepared to take on new challenges and learn new skills
• Willing to work in Makati
• Can start immediately

RESPONSIBILITIES

• Assist customers via live chat/email in clear and concise written English
• Improve the quality of customer interactions on a daily basis
• Have fun and work effectively with a team of awesome people
• Able to work independently with minimal supervision