Customer Support Representatives — Primary healthcare provider

QUALIFICATIONS

• A bachelor’s degree from an accredited college or university preferred
• Prior admin, retail, hospitality, or customer service experience required
• Able to maintain productivity and focus in the fast-paced, team-oriented call center environment
• Proficient in written and verbal English
• Basic technical skills—able to navigate through smartphone and computer applications
• Familiar with Google Business Suite apps and Apple products, including iPads and Macbooks
• A critical thinker with good analytical skills and attention to detail
• Effective organization and time management skills
• Has a growth mindset with the desire to keep learning
• Upbeat, positive, kind, and empathetic personality
• Willing to work on-site

RESPONSIBILITIES

• Resolve customer concerns via phone, email, and live chat in a timely, accurate, and professional manner
• Connect and build rapport with representatives and members by actively listening, asking the right questions and offering solutions, while demonstrating a deep understanding of their concerns
• Efficiently escalate complex concerns to appropriate internal resources
• Perform other tasks as required by the campaign