Customer Support Representatives — Primary healthcare provider

Earn up to Php 25,000/month for this position
11/F Glorietta 2 Corporate Center, Makati City, Philippines

QUALIFICATIONS

  • Four-year Bachelor’s Degree from an accredited college or university preferred
  • Prior admin, retail, hospitality, or customer service experience required
  • Able to maintain productivity and focus in the fast-paced, team-oriented call center environment
  • Proficient in written and verbal English
  • Basic technical skills—able to navigate through smartphone and computer applications
    • Familiar with Google Business Suite apps and Apple products, including iPads and Macbooks
  • A critical thinker with good analytical skills and attention to detail
  • Effective organization and time management skills
  • Has a growth mindset with the desire to keep learning
  • Upbeat, positive, kind, and empathetic personality
  • Willing to work on-site

 

RESPONSIBILITIES

  • Resolve customer concerns via phone, email, and live chat in a timely, accurate, and professional manner
  • Connect and build rapport with representatives and members by actively listening, asking the right questions and offering solutions, while demonstrating a deep understanding of their concerns
  • Efficiently escalate complex concerns to appropriate internal resources
  • Perform other tasks as required by the campaign
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Open Access BPO