Financial Support Representatives



Qualifications

  • Ideally with academic degree in MIS, computer science, or other technical courses, economics, or finance courses
  • With proficiency in SQL and basic networking systems preferred
  • Strong customer focus and ability to manage and exceed clients expectations for support
  • Excellent interpersonal skills and ability to work well within a team environment
  • Superior troubleshooting and analysis / resolution skills
  • Proven aptitude to learn complex technical and theoretical information quickly
  • Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities
  • Excellent written and verbal communication skills in English, with a strong attention to detail
  • Ability to understand and convey client business requirements to senior level resources for escalation
  • Working knowledge of MS Office and system architecture and environments

Responsibilities

  • Provide high-level and in-depth technical support by resolving inquiries by phone, email, and web, in a manner and time frame consistent with department and team service levels and goals
  • Work collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results
  • Continue internal education, training and certifications to stay ahead of an evolving financial industry landscape, learn new product releases, and increase your value to the company and the client base
  • Own and address client needs and product issues from inception to resolution
  • Interpret and validate technical issues, test solutions, follow-up and escalate when necessary
  • Maintain and create detailed documentation through logging of support cases, e-mail and knowledge base articles for client and internal use
YOUR NEW CAREER AWAITS.