French Customer Service Agents — Software firm

QUALIFICATIONS

• Native level language proficiency in written and spoken French
• Outstanding written and spoken English communication skills
• At least a high school graduate
• Effective organization and time management skills
• Ability to work well in team-oriented environments
• Must be willing to work in a shifting schedule

RESPONSIBILITIES

• Receive customer calls, log issues, analyses configurations, application and system log files
  to determine the cause of issues (when needed) and escalate to next level of support.
• Maintain accountability for an issue until the same is resolved.
• Report errors/bugs to Product Support team.
• Provide consulting for customers on procedural issues and queries including quick solution
  for already known and documented issues.
• Share knowledge and best practices with the team.
• Deliver valuable content for Product Support Knowledge Base.
• Contribute to Technical Knowledge Database.
• Proper transition process of all business-critical occurrences to peers in other locations
  across the globe.
• Participate in weekend support coverage as per roster planned globally.
• Continually develop expertise on new releases and product as demanded by business
  environment.