Japanese Customer Support Associates — Financial services

Salary TBD
6/F 277 Songren Road, Xinyi District, Taipei, TW


  • Language proficiency:
    • Native-level Japanese language skills
    • Proficient in written and verbal English
  • At least 1 year working experience in a Japanese firm, University graduate
  • Prior experience working in customer service preferred but not required
  • Basic technical skills—able to navigate through smartphone and computer applications
    • At least 25 WPM typing speed
  • Has a growth mindset with the desire to keep learning
  • A critical thinker with good analytical skills and attention to detail
  • Flexible and able to work in a fast-paced, team-oriented environment
    • Able to multitask and take responsibility in challenging situations
  • Able to provide and receive feedback



  • Respond and resolve customer concerns in a timely, accurate, and professional manner via chat, email, and phone
  • Connect and build rapport with representatives and members by actively listening, asking the right questions and offering solutions while demonstrating a deep understanding of their concern
  • Offer quality customer service on every customer interaction to surpass expectations
  • Efficiently escalate complex problems to appropriate internal resources
  • Document customer interactions to help maintain the client’s internal and external knowledge bases
  • Collaborate with coworkers to provide insightful feedback that will improve processes and products
  • Perform other tasks as required by the program


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