Korean Customer Success Specialist — Footwear retailer

Earn up to P100,000/month for this position
11/F Glorietta 2 Corporate Center, Makati, PH

QUALIFICATIONS

  • A bachelor’s degree, diploma, or equivalent in any discipline
  • Language proficiency:
  • At least 6 months of work experience in customer support in any industry; call center experience an advantage but not a requirement
  • Must possess customer service-oriented skills
  • Passionate about communication and interacting with people
  • Flexible and able to work in a fast-paced, team-oriented environment
    • Able to multitask and take responsibility in challenging situations
  • A critical thinker with good analytical skills and attention to detail
  • Upbeat, positive, kind, and empathetic personality

 

RESPONSIBILITIES

    The Customer Success Specialist is responsible for responding to customer requests, managing concerns, and providing specific information based on inquiries received via phone, email, and chat.

  • Provide timely support to customers via phone, email, and chat
    • Assist customers with pre- and post-sale inquiries and other concerns
    • Identify and escalate priority issues through appropriate when necessary
  • Collaborate with coworkers to improve work processes and service quality, helping promote a culture of improving the customer experience
  • Keep job knowledge and skills up to date by attending training and seeking continuous learning opportunities
  • Meet all key performance indicators set by the company and client
  • Adheres to the policies and procedures set by the company and client
  • Perform other tasks as required by the campaign

 

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