Mandarin Customer Service Agents — Software firm

Earn up to Php 100,000/month for this position
21/F Robinsons Summit Center, Ayala Avenue, Makati, PH

QUALIFICATIONS

  • Native level language proficiency in written and spoken Mandarin
  • Outstanding written and spoken English communication skills
  • At least a high school graduate
  • Preferably with a background in automation technology
  • Advanced technical proficiency—able to navigate through smartphone and computer applications
  • Effective organization and time management skills
  • Ability to work well in team-oriented environments
  • Must be willing to work in a shifting schedule

RESPONSIBILITIES

  • Receive customer calls, log issues, analyses configurations, application and system log files to determine the cause of issues (when needed) and escalate to next level of support
  • Maintain accountability for an issue until the same is resolved
  • Report errors/bugs to Product Support team
  • Provide consulting for customers on procedural issues and queries including quick solution for already known and documented issues
  • Share knowledge and best practices with the team
  • Deliver valuable content for Product Support Knowledge Base
  • Contribute to Technical Knowledge Database
  • Proper transition process of all business-critical occurrences to peers in other locations across the globe
  • Participate in weekend support coverage as per roster planned globally
  • Continually develop expertise on new releases and product as demanded by business
    environment
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