Portuguese Customer Support Agents — Ecommerce site



QUALIFICATIONS

  • Fluent in written and spoken English and Portuguese
  • With at least a high school diploma
  • Strong technical skills—able to navigate through computer and web application with ease
  • Able to multitask and embrace change in a fast-paced, performance-driven team
  • Punctual and committed to work schedules, including the night shift
  • Diligent and keen on exceeding expectations and continuously seeking improvement opportunities

 

RESPONSIBILITIES

  • Handle calls, emails and chats related to questions from representatives and members in a timely, accurate, and professional manner (no sales or collection calls)
  • Connect and build rapport with representatives and members by actively listening, asking the right questions and offering solutions, while demonstrating a deep understanding of their concern
  • Offer quality customer service on every call to surpass expectations
  • Manage difficult situation to end every call in a positive manner
  • Perform other tasks as required by the campaign
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