Team Leader / Trainer

Earn up to PHP 35,000/month for this position
11/F Glorietta 2 Corporate Center, Makati City


    If hired, you ll be working as a Team Leader for our product campaign aimed at maintaining a healthy female reproductive system. You ll be responsible for leading and motivating a group of multilingual agents. You ll also regularly interact directly with our clients and executive management to ensure that the campaign is hitting its goals and maintaining all critical KPIs.


  • Four-year Bachelor’s degree from an accredited college or university
  • A minimum of 5 years work experience at a call center/BPO environment and a good understanding of how the overall industry works
  • At least 2 years of experience in supervising a team of 15+ agents as a Team Leader or equivalent position
  • Experience in QA, WFM or training a plus, but not required
  • Strong knowledge and a high level of comfort with online reporting tools, Excel/Google Sheets, CMS systems and other commonly used apps/tools in the BPO industry
  • A full understanding of various KPIs that are important to non-voice campaigns and the ability to plan and execute ways to create constant improvement and positive change
  • Fluent in both written and spoken English and experience communicating with international clients via email, video chat, or phone calls
  • Upbeat, energetic, and positive attitude
  • Willing to work in shifting schedules
  • Willing to work in Makati
  • Can start immediately
Let's get that gig for you.