Team Leader / Trainer

Earn up to PHP 35,000/month for this position
11/F Glorietta 2 Corporate Center, Makati City

RESPONSIBILITIES

    If hired, you ll be working as a Team Leader for our product campaign aimed at maintaining a healthy female reproductive system. You ll be responsible for leading and motivating a group of multilingual agents. You ll also regularly interact directly with our clients and executive management to ensure that the campaign is hitting its goals and maintaining all critical KPIs.

QUALIFICATIONS

  • Four-year Bachelor’s degree from an accredited college or university
  • A minimum of 5 years work experience at a call center/BPO environment and a good understanding of how the overall industry works
  • At least 2 years of experience in supervising a team of 15+ agents as a Team Leader or equivalent position
  • Experience in QA, WFM or training a plus, but not required
  • Strong knowledge and a high level of comfort with online reporting tools, Excel/Google Sheets, CMS systems and other commonly used apps/tools in the BPO industry
  • A full understanding of various KPIs that are important to non-voice campaigns and the ability to plan and execute ways to create constant improvement and positive change
  • Fluent in both written and spoken English and experience communicating with international clients via email, video chat, or phone calls
  • Upbeat, energetic, and positive attitude
  • Willing to work in shifting schedules
  • Willing to work in Makati
  • Can start immediately
Let's get that gig for you.