Team Leaders — Footwear retailer

QUALIFICATIONS

• A degree or equivalent work experience in management or training in team leading is a plus
• At least 2 years of experience as a team leader or supervisor
• In-depth knowledge of performance metrics
• Good technical skills—able to comfortably navigate through smartphone and desktop applications
• Experienced in using MS Office applications, especially Excel
• Excellent written and spoken English communication skills
• Customer-care-based email writing and editing skills
• Organizational and time management skills
• Problem-solving and decision-making skills

RESPONSIBILITIES

Once hired, Team Leaders in our footwear retail program are responsible for supervising, guiding, and monitoring teams of support agents.

• Uphold the company’s mission to create an inspiring work environment with an open communication culture
• Monitor team performance and report on metrics
• Oversee day-to-day operation
• Delegate tasks and set deadlines for the team
• Motivate team members
• Identify training needs and opportunities
• Conduct coaching sessions and meetings
• Provide feedback and performance improvement plans
• Recognize high performance and reward accomplishments
• Spearhead creating templates for the team