Thai Customer Support Agents (Software firm)

Earn up to PHP 90,000/month for this position
11/F Glorietta 2 Corporate Center, Makati City

RESPONSIBILITIES

  • Receive customer calls, log issues, analyses configurations, application and system log files
    to determine the cause of issues (when needed) and escalate to next level of support.
  • Maintain accountability for an issue until the same is resolved.
  • Report errors/bugs to Product Support team.
  • Provide consulting for customers on procedural issues and queries including quick solution
    for already known and documented issues.
  • Share knowledge and best practices with the team.
  • Deliver valuable content for Product Support Knowledge Base.
  • Contribute to Technical Knowledge Database.
  • Proper transition process of all business-critical occurrences to peers in other locations
    across the globe.
  • Participate in weekend support coverage as per roster planned globally.
  • Continually develop expertise on new releases and product as demanded by business
    environment.

QUALIFICATIONS

  • Native level language proficiency in written and spoken Thai
  • Outstanding written and spoken English communication skills
  • At least a high school graduate
  • Effective organization and time management skills
  • Ability to work well in team-oriented environments
  • Must be willing to work in a shifting schedule
Let's get that gig for you.