[Hybrid Work] Trade Support Representatives

Earn up to Php 40,000/month for this position
11/F Glorietta 2 Corporate Center, Makati, PH


  • A bachelor’s degree in MIS, Computer Science, or other technical courses, Economics, Business Management, or Finance
  • Some experience with OMS, Trading Application, FIX Messaging
    • Confirmations and affirmations on trading
    • Accounting or reporting systems
    • High technical proficiency and extensive technical experience
  • Working knowledge of MS Windows, MS Excel, system architecture and environments
  • Superior troubleshooting and strong analytical skills
  • Proven aptitude to learn complex technical and theoretical information quickly
  • Excellent written and verbal communication skills in English, with a strong attention to detail
    • Ability to understand and convey client business requirements to senior level resources for escalation
  • Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities
  • Excellent interpersonal skills and ability to work well within a team environment



  • Provide high-level and in-depth technical support by resolving inquiries over the phone, email, and web in a timely fashion
    • Own and address client needs and product issues from inception to resolution
    • Interpret and validate technical/data issues, test solutions, follow-up and escalate when necessary
    • Maintain and create detailed documentation through logging of support cases, email and knowledge base articles for client and internal use
  • Collaborate with clients, team members, implementation consultants, and resources across our global office locations to achieve desired results
  • Work with the internal and external technical business partners to help identify software vs. data issues
  • Continue internal education, training and certifications to stay ahead of an evolving technical and financial industry; learn new product releases, and increase your value to the company and the client base
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About SS&C Advent

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top US company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

SS&C is an Equal Opportunity firm that does not discriminate against any applicant or employee on the basis of race, color, religious creed., disability, veteran status, or any classification protected by applicable discrimination laws.

Open Access BPO