Archives

4 Content marketing myths that can cause your campaigns to fail

Because of the immense effect content marketing can bring to a brand’s popularity, it’s no wonder this digital marketing strategy is utilized by both startups and big, established companies. But for content marketing to help your business gain your ideal number of leads, you first need to make sure you are aware of the facts […]

Top 4 signs you are failing at content marketing

For several reasons, content marketing can be a very powerful tool in increasing a brand’s online visibility. The assumption that customers don’t care about content is wrong. Outsourcing service providerย Open Access BPO understands that with strategic content production, one can establish a personal connection with the prospective customers since materials are tailored to their fields […]

How can you use blogs to make content marketing successful?

Your blog can be an effective content marketing tool if you use it not just to promote your products and services, but also to educate and entertain people. Not only should the content of your business blog be interesting and relevant to the needs of your market, it should also be written in a way […]

What Does It Take to Become a Content Moderator?

The Internet is full of toxicity. Fortunately for innocent users, content moderation ensures the bad apples don’t thrive. Content moderation plays a crucial role in maintaining safe and inclusive online communities. Behind the scenes, content moderators work tirelessly to ensure that user-generated content aligns with platform guidelines and community standards. But what does it take […]

Is telemarketing still relevant in an info-driven marketplace?

Let’s admit it: telemarketing can be a tad bit annoying, especially for skeptic modern consumers. These days, customers make use of all the information available to them before making a purchase. They’d research a product online, browse reviews from other customers, and ask their peers to come up with the best choice. This, for the […]

What It’s Really Like to Moderate Social Media Content

Table Of Contents The Role of Social Media Moderation Services Challenges and Benefits of Social Media Moderation Services The Social Media Moderator’s Most Wanted List About Social Media Moderation Guidelines A Sneak Peek Into Moderating Social Media Content The Impact on Moderators’ Mental Health and Well-Being The Benefits of Outsourcing Social Media Moderation Services Partner […]

A 5-item checklist: Aligning customer support and marketing

There’s no one-size-fits-all formula for building a customer-centric brand. But one of the best ways to do so is to align your support and marketing strategies. As more and more company leaders come to realize that customer service and marketing cannot function effectively without the other, the line between the two has begun to blur.

Outbound call centers are moving beyond telemarketing

Outbound call center services allow brands to reach customers in a more proactive way. A quick glimpse at call centers today would tell us that they re leaning more toward inbound than outbound services. Outbound’s close links with telemarketing seems to have given it a “dirty” reputation, especially now that brands can easily take their […]

Why Content Moderation Matters, According to Customers

Consumers are already exposed to the toxicity of the Internet. Give them a break through content moderation. Content moderation is a critical aspect of maintaining a safe online ecosystem, especially when user-generated content is now prolific. Customers, the lifeblood of any business, are increasingly recognizing the significance of content moderation in shaping their online experiences. […]

Join us on facebook
Open Access BPO 16 hours ago
Your #IVR plays a crucial role in your #CustomerService and in establishing your brand's image.
Of course, nobody wants to be kept waiting or go through a long complicated process before their concern gets resolved.

Read more: https://buff.ly/47OWZKz

----------
Raise #CustomerExperience with a trusted #outsourcing firm: https://buff.ly/3Brtoe7

#WeSpeakYourLanguage
#CustomerSupport #CX
#CustomerExperience #CSat
Open Access BPO 18 hours ago
When you outsource specialized tasks to industry experts, you elevate your service quality, leading to happier customers. This satisfaction, in turn, builds trust in your brand.

But #outsourcing can do more than just earn trustโ€“it can actively strengthen it!

Here's how outsourcing can supercharge customer trust: (Link to your blog: https://buff.ly/3Y4byGO)

----------
Open Access BPO's data-secure and hyper-customizable solutions and data security make us one of the most trustworthy partners around.

Contact us today and let's build you a winning #CX team: https://buff.ly/3Y83NQf

#WeSpeakYourLanguage
#CustomerService #CustomerExperience
Open Access BPO Yesterday
๐—ข๐—”๐—•๐—ฃ๐—ข ๐——๐—ฎ๐˜ƒ๐—ฎ๐—ผ ๐—ง๐—ฒ๐—ฎ๐—บ ๐—–๐—ผ๐—บ๐—ฝ๐—น๐—ฒ๐˜๐—ฒ๐˜€ ๐—™๐—ถ๐—ฟ๐˜€๐˜ ๐—”๐—ถ๐—ฑ ๐—ง๐—ฟ๐—ฎ๐—ถ๐—ป๐—ถ๐—ป๐—ด, ๐—ก๐—ผ๐˜„ ๐—–๐—ฒ๐—ฟ๐˜๐—ถ๐—ณ๐—ถ๐—ฒ๐—ฑ ๐—ณ๐—ผ๐—ฟ ๐—˜๐—บ๐—ฒ๐—ฟ๐—ด๐—ฒ๐—ป๐—ฐ๐˜† ๐—ฅ๐—ฒ๐˜€๐—ฝ๐—ผ๐—ป๐˜€๐—ฒ

Open Access BPO reaffirms its dedication to fostering a safe and supportive work environment for its employees. Our Davao team recently organized an Occupational First Aid and Basic Life Support training program in collaboration with the Philippine Red Cross - Davao City Chapter.

Participants underwent comprehensive basic life support techniques, including cardiopulmonary resuscitation (CPR), wound management, and patient transportation. Upon successful completion, our team members were certified as first aiders, enabling them to respond effectively to on-site emergencies.

----------
This initiative underscores Open Access BPO's commitment to prioritizing the health and well-being of its workforce. By equipping employees with vital first aid skills, the company empowers them to take proactive measures in ensuring a safe and secure workplace for all.

๐˜—๐˜ฉ๐˜ฐ๐˜ต๐˜ฐ ๐˜ด๐˜ฉ๐˜ฐ๐˜ธ๐˜ด ๐˜–๐˜ฑ๐˜ฆ๐˜ฏ ๐˜ˆ๐˜ค๐˜ค๐˜ฆ๐˜ด๐˜ด ๐˜‰๐˜—๐˜– ๐˜‹๐˜ข๐˜ท๐˜ข๐˜ฐ ๐˜ฆ๐˜ฎ๐˜ฑ๐˜ญ๐˜ฐ๐˜บ๐˜ฆ๐˜ฆ๐˜ด ๐˜ข๐˜ฏ๐˜ฅ ๐˜—๐˜ฉ๐˜ช๐˜ญ๐˜ช๐˜ฑ๐˜ฑ๐˜ช๐˜ฏ๐˜ฆ ๐˜™๐˜ฆ๐˜ฅ ๐˜Š๐˜ณ๐˜ฐ๐˜ด๐˜ด ๐˜ต๐˜ณ๐˜ข๐˜ช๐˜ฏ๐˜ฆ๐˜ณ๐˜ด ๐˜ข๐˜ง๐˜ต๐˜ฆ๐˜ณ ๐˜ด๐˜ถ๐˜ค๐˜ค๐˜ฆ๐˜ด๐˜ด๐˜ง๐˜ถ๐˜ญ๐˜ญ๐˜บ ๐˜ค๐˜ฐ๐˜ฎ๐˜ฑ๐˜ญ๐˜ฆ๐˜ต๐˜ช๐˜ฏ๐˜จ ๐˜ต๐˜ฉ๐˜ฆ ๐˜๐˜ช๐˜ณ๐˜ด๐˜ต ๐˜ˆ๐˜ช๐˜ฅ ๐˜ข๐˜ฏ๐˜ฅ ๐˜‰๐˜ข๐˜ด๐˜ช๐˜ค ๐˜“๐˜ช๐˜ง๐˜ฆ ๐˜š๐˜ถ๐˜ฑ๐˜ฑ๐˜ฐ๐˜ณ๐˜ต ๐˜ต๐˜ณ๐˜ข๐˜ช๐˜ฏ๐˜ช๐˜ฏ๐˜จ.

#WeSpeakYourLanguage
#OneForHealth #IdeaHubOABPO
Open Access BPO 2 days ago
On International Coffee Day, we highlight the company coffee bar in our Makati office's cafeteria.

Our coffee joint is just one of the many employee engagement and rewards projects we've implemented at Open Access BPO.

Our team members enjoy a variety of beverages around the clock, taking a well-deserved break to recharge and connect with colleagues.

#WeSpeakYourLanguage
#InternationalCoffeeDay #OABPOperks
#BuhayOABPO #OABPOlife
Open Access BPO 3 days ago
Nurturing brand loyalty involves adeptly addressing upset customers.
Swift resolutions not only rescue satisfaction but elevate your brand's reputation and strengthen #BrandLoyalty.

Turn challenges into opportunities!
Here are statements your #CX agents must say to calm irate callers down: https://buff.ly/4egrw6n

----------
For #outsourcing services that build and maintain strong customer relationships: https://buff.ly/47KL7Jf

#WeSpeakYourLanguage
#CustomerExperience #CallCenter
#CustomerSatisfaction #CSat
#CustomerSuccess
Open Access BPO 6 days ago
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข (๐—ข๐—”๐—•๐—ฃ๐—ข) ๐—ฟ๐—ฒ๐—ฐ๐—ฒ๐—ป๐˜๐—น๐˜† ๐—ฐ๐—ผ๐—ป๐—ฐ๐—น๐˜‚๐—ฑ๐—ฒ๐—ฑ ๐˜๐—ต๐—ฒ ๐—ฝ๐—ฟ๐—ฒ๐—น๐—ถ๐—บ๐—ถ๐—ป๐—ฎ๐—ฟ๐˜† ๐—ฟ๐—ผ๐˜‚๐—ป๐—ฑ ๐—ผ๐—ณ ๐—ถ๐˜๐˜€ ๐—ถ๐—ป๐—ฎ๐˜‚๐—ด๐˜‚๐—ฟ๐—ฎ๐—น ๐—ฒ-๐—ด๐—ฎ๐—บ๐—ถ๐—ป๐—ด ๐—ฐ๐—ผ๐—บ๐—ฝ๐—ฒ๐˜๐—ถ๐˜๐—ถ๐—ผ๐—ป, ๐˜๐—ต๐—ฒ ๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐— ๐—ผ๐—ฏ๐—ถ๐—น๐—ฒ ๐—Ÿ๐—ฒ๐—ด๐—ฒ๐—ป๐—ฑ๐˜€ ๐—ง๐—ผ๐˜‚๐—ฟ๐—ป๐—ฎ๐—บ๐—ฒ๐—ป๐˜.

Over 30 teams of Mobile Legends enthusiasts from the outsourcing firm's Makati and Davao offices signed up for the highly anticipated tournament.

Thirteen teams have advanced to the semifinals, setting the stage for even more intense competition.

The semifinals and grand finals will take place next week. Winners will receive the follow:

๐‚๐ก๐š๐ฆ๐ฉ๐ข๐จ๐ง: P25,000
๐Ÿ๐ง๐ ๐๐ฅ๐š๐œ๐ž: P15,000
๐Ÿ‘๐ซ๐ ๐๐ฅ๐š๐œ๐ž: P10,000

Five players will also receive P2,000 each for exceptional gameplay in the five roles: Mid, Exp, Jungle, Roam, and Gold.

OABPO launched the event to foster camaraderie, teamwork, and healthy competition among employees.

Beyond the competitive aspect, the tournament serves as a valuable team-building exercise, encouraging employees to work together towards a common goal. The company also hopes that the event will help boost morale and create a positive work atmosphere.

#WeSpeakYourLanguage
#OABPOMLTourney #IdeaHubOABPO