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WEEKEND LINK ROUNDUP | Outsourcing Fuels Growth and Competitive Edge for Startups

8 Signs That Your Startup Company is Ready to Go International Going global can unlock a world of possibilities, including increased market reach, access to new customer segments, and enhanced competitiveness. Let’s explore the signs that indicate your startup is ready to go global. Is Outsourcing Advisable for Startups? The decision to embrace outsourcing is […]

2024 Data Security Insights and Predictions for Brands and Call Centers

As cyber threats continue to escalate and evolve, understanding the gravity of data security is crucial. Brands and call centers face unprecedented challenges, from intricate systems to the sophistication of cyber threats. Let’s take a look at the imminent 2024 data security threats that businesses must grapple with. The Current State of Data Security Keeping […]

2024 Customer Experience Trends Your Brand Must Consider

Brands need to stay ahead of the curve to stand out from the competition. And one crucial aspect that demands your attention is customer experience. As we step into 2024, businesses gear up for significant shifts in how they interact with customers. Customer experience (CX) continues to evolve, influenced by tech advancements and the ever-changing […]

Last-Minute CX Checklist for Ecommerce Brands This Holiday Season

The holiday shopping season is upon us! It’s a season ecommerce brands must gear up for all the online shopping and customer engagements that go with it. In this season of shopping sprees, brands make sure to refine their customer experience (CX) strategies to meet the changing needs of their online consumers. Sometimes, they work. […]

How Outsourcing to a Call Center Fraud-Proofs Your eCommerce Brand

Ecommerce fraud remains a looming concern for companies. As the digital marketplace expands, so does the sophistication of fraudulent activities. What can your brand business do? Ecommerce fraud poses a substantial and escalating challenge, resulting in annual financial losses for businesses. A study by Juniper Research states that global ecommerce fraud losses reached an estimated […]

Open Access BPO Davao Expands to Second Location

DAVAO CITY, Philippines, October 2023 – Open Access BPO, multinational provider of outsourcing business solutions, has unveiled its second office in Davao City, Philippines. “The launch of our second Davao campus is a response to the growing needs of our partners and to bolster our expanding workforce,” stated company CEO Benjamin Davidowitz. “We hope to […]

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Open Access BPO 17 hours ago
Understanding your consumers' needs enables you to:
• improve the #CustomerExperience;
• earn customer loyalty;
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Open Access BPO 19 hours ago
𝐁𝐫𝐞𝐚𝐤𝐢𝐧𝐠 𝐛𝐚𝐝 𝐧𝐞𝐰𝐬 𝐢𝐬 𝐧𝐞𝐯𝐞𝐫 𝐞𝐚𝐬𝐲, 𝐛𝐮𝐭 𝐢𝐭'𝐬 𝐚 𝐜𝐫𝐮𝐜𝐢𝐚𝐥 𝐬𝐤𝐢𝐥𝐥 𝐟𝐨𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐭𝐨 𝐦𝐚𝐬𝐭𝐞𝐫.

Our blog post provides you expert tips and strategies to help you handle these situations with empathy and professionalism.

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Open Access BPO Yesterday
Your team embodies your brand to customers, from representing your values to delivering a top-notch experience.

That's why hiring those who match your brand's promise is a must. Otherwise, their inadequacies will misrepresent you as an unreliable company.

𝐇𝐞𝐫𝐞'𝐬 𝐡𝐨𝐰 𝐫𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 𝐚𝐟𝐟𝐞𝐜𝐭𝐬 #𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞:
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Outsourcing with us today and get a team of dedicated experts for your business needs.
We develop programs from the ground up to ensure each process and solution matches with your brand’s needs and deeply addresses your customers' demands.

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Open Access BPO Yesterday
Unresolved #CustomerService issues cause repeat complaints, which can have severe consequences like:
• customer dissatisfaction;
• loss of sales opportunities;
• increase in #CX expenses; and
• a blow to your brand reputation.

Minimize repeat complaints and elevate #CustomerSatisfaction and loyalty with these invaluable #CustomerExperience tips:
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Heighten CX by partnering with the right industry expert: https://buff.ly/3Tx9aoC

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Open Access BPO 6 days ago
No matter how popular your brand is, losing customers is something you can't avoid.

But instead of panicking and worrying incessantly when your customers start leaving, face the situation with an open mind and learn: https://buff.ly/490iW8d

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Prevent customer churn with our smart #CustomerExperience solutions: https://buff.ly/3TK5Jfl

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Open Access BPO 6 days ago
#𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 𝐢𝐬 𝐦𝐨𝐫𝐞 𝐭𝐡𝐚𝐧 𝐣𝐮𝐬𝐭 𝐚 𝐧𝐢𝐜𝐞-𝐭𝐨-𝐡𝐚𝐯𝐞; 𝐢𝐭'𝐬 𝐚 𝐦𝐮𝐬𝐭-𝐡𝐚𝐯𝐞.
Happy customers become loyal customers, and they're more likely to spread the good word about your brand.

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Open Access BPO