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It took great trust and expertise from visionaries and pioneers to hone it into the colossal industry that it is today, relying primarily on what the country has to offer.
English proficiency
Educated workforce
Westernized society
Improving standard of living
Despite being geographically distant from major Western commercial hubs, the Philippines has become a trusted partner for
global brands. The increasing popularity of outsourcing to Philippine-based firms, especially for companies in the US and the
UK, is no accident. There are clear and valid reasons behind this trend.
Cost reduction, for one, is a primary advantage that attracts businesses to the Philippines. Companies can set up an office, hire a skilled
team, and manage their business processes for significantly less than what they would pay in many other parts of the world.
However, it's not just about affordability. The high-quality output is what truly sets the Philippine BPO industry apart. The country has a
high rate of tertiary education, so you can be confident that your outsourced work is being handled by professionals in their fields.
Additionally, the Philippines' strategic location and culturally diverse workforce make it an ideal central hub for companies with
multinational markets and multilingual service needs.
These are the same advantages that Open Access BPO saw in the Philippines and eventually played crucial roles in our own success.
Tapping Philippine resources is the one big leap that paved our way towards growth. Outsourcing to us lets you harness the same
advantages that helped put our name among the forerunners of the country's call center and back office outsourcing sector.
• The 2023 Tholons Global Business Innovation Sustainability Index lists the Philippines in its Top 50 Digital Nations. This recognizes
the country's readiness and competitiveness in the global digital and business process management landscape.
• The same report lists several Philippine locales in its Super Cities list, recognizing them as globally significant hubs for the
Information Technology and Business Process Management (IT-BPM) industry. Those cities include Manila, Cebu, Bacolod, Bacoor,
Baguio, and Davao.
• BPO firms in the Philippines are consistently among the primary revenue contributors to the country's GDP, estimated to be around 7-8%.
The BPO industry was worth approximately $35.5 billion in 2023 and reached an estimated $38 billion in 2024. The latest industry
roadmap targets a revenue of $59 billion by 2028.
• The BPO workforce has reached an estimated 1.82 million full-time employees by the end of 2024. This makes it one of the largest
private-sector employers in the country and a significant contributor to economic stability and job growth.