Customer Experience

Exceptional customer experience solutions that drive customer satisfaction and loyalty

VOICE

With Open Access BPO’s long experience providing voice solutions to companies of various industries, our customer experience services are designed to match the needs of both budding enterprises and established corporations. We provide high quality customer support by using the best technologies and handpicking skilled agents. Backed by regular training and time-tested management, our voice teams ensure seamless service delivery to our diverse global consumer base.

NON-VOICE

We also offer non-voice customer service solutions and technical support, using multichannel platforms to support consumer demands and help connect brands with their modern customers. Our agents respond to inquiries and requests efficiently, using live chat, email, and social media to provide answers that are both accurate and crystal clear. Applying the same operational standards that we use in carrying out our voice campaigns, our web-based services answer the demand for efficient and convenient assistance.

The critical combination of tapping a highly educated workforce, a comprehensive training program, and a deep tradition in providing world-class call center services is cost-effective and helpful in boosting any company’s bottom line.

OPEN ACCESS BPO Customer Experience

Live Chat

Email Support

Inbound Customer Service

Technical Support

Live Chat

Instant and on-the-go support gives brands a competitive edge. Boost profitability with proactive support to enhance the customer experience.

Email Support

Email support lets customers reach brands via their phone or desktop, making it highly useful for concerns requiring accuracy and real-time assistance.

Inbound Customer Service

Great customer service creates promising sales opportunities. Maximize every interaction to increase brand loyalty and revenues.

Technical Support

Complex products must be paired with user-friendly assistance. Enhance the overall user experience with quality after-care support.

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