Customer Support Solutions
Customer support may seem to be of less importance compared to other units and departments, but in truth, this business aspect can actually drive customer loyalty and satisfaction – the elements that determine your business’ success.
Spearheaded by our call center unit, our customer support services are designed to match the needs of both budding enterprises and established corporations, as Open Access BPO has a long experience in providing voice services to Fortune 500 companies. It has been our mission to provide high quality customer support by using the best technologies and handpicking talented agents to man these communication tools. Backed by regular training and time-tested management practices, our voice teams ensure seamless delivery of assistance to our diverse consumer base from all over the world.
We also have a wide array of non-voice customer service solutions, including fraud support, content moderation, data management, and technical support. Applying the same high standards that we use in carrying out our voice campaigns, our web-based services answer the demand for efficient, convenient, and interactive assistance.
Embracing live chat, email, and social media as alternative channels for delivering support, we enable our clients to keep up with modern times by multichanneling their customer service unit. Our live chat agents make sure that answers are not only instantly given, but are also accurate and clear. Email support, on the other hand, elaborates instructions in a way that common users would easily understand. Our social media teams are likewise fast and precise with their tasks, whether they’re moderating images or verifying text submissions for authenticity.
Tapping a 100% college graduate workforce, comprehensive training program, and a deep tradition in providing world class call center services will save clients 40-60 percent in expenses that will definitely help boost your company’s bottom line.
For custom non-voice outsourcing services, email us at firstname.lastname@example.org or call us at 1.888.888.1519 and let Open Access BPO be the answer to your outsourcing needs.