Outsourcing Case Studies | Open Access BPO

Davao, Philippines: Making waves as the next prime spot for outsourcing

Davao City, Philippines recently secured the 66th spot among hundreds of the world’s most preferred outsourcing destinations. It’s not surprising, given that it has consistently been cited as one of...

Download PDF

Outsourcing for the On-Demand Gig Economy: How the Open Access Difference Empowers a Top Industry Leader with Customer Experience

This case study explores how Open Access BPO’s customer experience solutions and agile program management empowered a leading Gig Economy platform to scale effectively while navigating complex challenges. Outsourcing for...

Download PDF

Taiwan: Your Way to the Heart of Outsourcing in Asia

There’s no doubt that Asia is at the forefront of the global outsourcing industry. It’s home to the biggest and most successful BPO hubs, which all possess an asset that...

Download PDF

Building a Non-Voice Solution to Propel a Telecom Disruptor

Focusing on the transformative role of non-voice solutions, the paper highlights how a telecom disruptor gained a competitive edge by expanding beyond traditional support models. The case study Building a...

Download PDF

Don’t Outsource to the Philippines Until You Have Asked These Questions

Any business venture goes through a prerequisite series of processes to determine its feasibility and how it could benefit all the parties involved. In an outsourcing deal, this phase usually...

Download PDF

Call Center Attrition and Turnover: Average Rates and Common Causes

Open Access BPO explored the various factors contributing to the frequent instances of attrition and turnover that plague contact centers worldwide. Basing on performance statistics and employment figures of real...

Download PDF

Your Roadmap to Capturing the Chinese Market

China’s rapid evolution towards economic supremacy is making it an ideal starting point for businesses that aim to position themselves atop the international market. And it’s for a good reason:...

Download PDF

RESEARCH AND INSIGHTS

Davao, Philippines: Making waves as the next prime spot for outsourcing

Outsourcing for the On-Demand Gig Economy: How the Open Access Difference Empowers a Top Industry Leader with Customer Experience

Taiwan: Your Way to the Heart of Outsourcing in Asia

Building a Non-Voice Solution to Propel a Telecom Disruptor

Don’t Outsource to the Philippines Until You Have Asked These Questions

Call Center Attrition and Turnover: Average Rates and Common Causes

Your Roadmap to Capturing the Chinese Market