BLOG

A Post-Pride Month Message From Our CEO

With the conclusion of Pride Month, I am proud of our participation in the spirit of the month: marches joined, focus discussions held among all our stakeholders, awareness and sensitivity sessions—in short, the range of activities designed to raise our awareness and applaud the vital quality of difference that is an essential part of our […]

Open Access BPO Caps Off June with HIV/AIDS Webinar and Screening

Multilingual call center Open Access BPO recently held its HIV/AIDS awareness and screening program in their Glorietta 2 office in Makati, Philippines. The event is the first of many internal activities to be held in partnership with the Makati Social Hygiene Clinic (MSHC), a healthcare facility under the city’s local government. The event started with […]

WEEKEND LINK ROUNDUP | The Road to a Diverse and Inclusive Workplace

Managing Diversity in Multilingual Call Centers Multilingual call centers are home to people of different cultures. They must carry out cultural competency strategies to ensure a harmonious and progressive relationship among their workers. Cultural Sensitivity Training for Bilingual Call Centers Cross-cultural communication may be particularly challenging for agents with minimal exposure to various cultures. This […]

Ramping Up InfoSec During Data Privacy Awareness Month

Open Access BPO recently concluded its Data Privacy Awareness Month with weekly activities and created a data privacy and security handbook to educate employees about the proper and secure ways of handling data. The company designated May 2022 as its first annual Data Privacy Awareness Month, aligning it with the Philippines’ National Privacy Commission’s Privacy […]

WEEKEND LINK ROUNDUP | Data Security Compliance at Open Access BPO

PCI DSS | Open Access BPO Secures PCI DSS Certification With Payment Card Industry Data Security Standard certification from the PCI Security Standards Council, Open Access BPO assures information security for every customer transaction. GDPR | Open Access BPO Achieves GDPR Compliance General Data Protection Regulation compliance means seamless data security and access for customers. […]

Open Access BPO Employees Complete Red Cross Life Support Training

Open Access BPO employees recently completed the First Aid and Basic Life Support Training, conducted by the Philippine Red Cross (PRC) as mandated by the Department of Labor and Employment (DOLE). Over 30 employees from the multilingual call center attended the two-day workshop held at the company’s Glorietta 2 Corporate Center in Makati, Philippines. During […]

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO11 hours ago
Chronic workplace burnout can lead to high employee attrition rates in #CallCenters. What should #CustomerSupport managers do to address this?

Here are 6 signs that your #CustomerService agents are burning out (and some tips for handling them): https://buff.ly/3Atq0fu

----------
Go with the #outsourcing firm that cares for its teams: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#EmployeeManagement
Open Access BPO
Open Access BPO18 hours ago
Employee self-care is everyone's personal responsibility. Ensuring it involves maintaining health and wellbeing and enables employees to prevent and manage work-related stress.

Here are helpful ways to ensure employee self-care: https://buff.ly/3AreOjv

----------
We empower our employees to create #CustomerExperiences for your customers. Outsource with us: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#EmployeeManagement
Open Access BPO
Open Access BPO1 day ago
Ensuring memorable #CustomerExperience by providing high-quality #CustomerSupport means two things:
• brands need to gain a 360-degree view of their customers; and
• brands need to satisfy a large part, if not all, of their customers' needs.

One of the best ways to do both is to implement a multichannel customer experience management strategy: https://buff.ly/3QrejLX

----------
Give your customers an unforgettable customer experience with multichannel customer support: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 days ago
As we manage and run our programs, our Quality Assurance team oversees each support team member's performance to ensure our partners that their customers receive high-quality support.

They follow a strict set of metrics to analyze performance, provide recommendations, and work with our partners to develop improvements.

Here's how our flexible #outsourcing solutions match every partner's operational goals, schedules, and budgets: https://buff.ly/3C9wiT2

----------

Let's get your outsourcing projects started. Chat with our program experts today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#infographics #BPO #CallCenters #KPO
Camilo Mendoza Villanueva Jr
Camilo Mendoza Villanueva Jr2 days ago
Research course done for Project SPARTA PH's Data Analyst pathway!

Thank you so much, Development Academy of the Philippines and Open Access BPO, for the opportunity.

Happening PH
Open Access BPO
Open Access BPO2 days ago
Much of the success of #CustomerService depends on how well agents can handle difficult conversations.

Characterized by lots of confusion and unproductive dialogues, these types of transactions slow down problem resolution.

Here are the four typical communication patterns among customers and some tips on how to handle them.

----------
For high-quality #CustomerSupport, go with a trusted multilingual #outsourcing firm: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerExperience #CallCenter
Open Access BPO