For call center agents, nothing can be more frustrating than this type of customer. Mainly, it’s because they often get in the way of problem resolution. Their stubbornness may lead them to insist on their own solutions even when they don’t work. Worse, they may not even let you speak during the call, making your job a lot harder than it is.
In its 20 years of existence, outsourcing has grown into this behemoth of an industry. It’s not just the typical business process—like customer support or data entry—that’s given to such companies for them to handle. High-level tasks and legal processes are also being outsourced as well. Even big-name companies (think S&P500) dip their feet into the opportunity that is outsourcing. That’s how big this industry has become presently.
Global strategic advisory firm Tholons has ranked the Philippines as the second top globalization destination in its latest report, the Tholons Services Globalization Index 2018. The southeast Asian nation made it to the second notch of the “Top 50 Digital Nations” list, while six of its cities have been identified as part of the “Top 100 Super Cities.”
NEW YORK CITY, US—The steep inclines and sudden lows across the Big Apple’s five boroughs didn’t impede 52,812 runners in reaching the finish line during this year’s TCS New York City Marathon last November 4. Among the finishers are three employees from Open Access BPO’s Manila, Philippines office.
In their recent Cloud Next conference held in San Francisco, Google announced that they’ve partnered with various companies in the AI, telecommunications, and cloud computing sectors to create an AI software for call centers.