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Open Access BPO Employees Complete Red Cross Life Support Training

Open Access BPO employees recently completed the First Aid and Basic Life Support Training, conducted by the Philippine Red Cross (PRC) as mandated by the Department of Labor and Employment (DOLE). Over 30 employees from the multilingual call center attended the two-day workshop held at the company’s Glorietta 2 Corporate Center in Makati, Philippines. During […]

WEEKEND LINK ROUNDUP | Ensuring Secured Business Outsourcing

Is Data Safe From Security-Related Outsourcing Issues? Dealing with data security intrusions is indeed a valid point of concern for businesses looking into outsourcing. But a professional third-party provider can guarantee that data will remain safe even when contracted overseas. Best Practices to Boost Data Security in Call Centers Contact centers manage sophisticated and complex […]

Gen Z: The New Workforce Awakens for BPOs and Call Centers

Let’s start with a few fun facts: Tamagotchi was released in Japan 26 years ago, while “Baby…One More Time,” the song that catapulted Britney Spears into stardom, turns 23 this year.     Meanwhile, Facebook, Gmail, Twitter, YouTube, the first iPhone, and the Android mobile operating system are also set to join the 20-something train […]

Open Access BPO to Launch 7th Global Facility in Manila

MAKATI CITY, Philippines, March 31- Open Access BPO has opened a new operations site in Makati City, Philippines. This expansion is in response to the multilingual outsourcing firm’s recent growth. “Our team grew significantly despite the restrictions of the pandemic.” Open Access BPO CEO Ben Davidowitz stated. “And as we resume on-site operations, we need […]

Open Access BPO Announces HIPAA Compliance

Makati City, Philippines, March 1, 2022 – Open Access BPO, a leading provider of multilingual call center solutions, received Health Insurance and Accountability Act (HIPAA) compliance, ensuring safe data management for its partners in the healthcare industry. HIPAA is a US-mandated set of rules and regulations that stipulates how healthcare institutions and other organizations must […]

Open Access BPO Heightens Customer Data Security Compliance

Makati City, Philippines, February 2, 2022 – Multinational call center Open Access BPO attained System and Organization Controls (SOC 2) Type II compliance in keeping with its commitment to ensuring data security for its partners and their customers. SOC 2 Type II is a set of security standards developed by the American Institute of CPAs […]

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Open Access BPO
Open Access BPO3 days ago
#OneWithDiversity is not just a themed hashtag we use when it's convenient or trendy, it's a commitment to be a safe space for our employees and partners. It's a promise to honor and celebrate their culture and authentic selves.

Pride Month may technically be over, but we'll continue to support and stand up for #diversity, equality, and #inclusivity because these are integral parts of Open Access BPO's core values. That's who we are.

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO4 days ago
Understanding how your approach can impact #CustomerService quality is only half battle; the language should be embraced by everyone in the company and understood by everyone who contacts you. Read: https://buff.ly/3nv3r2M

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Meet your global customers' demands with a language expert: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerExperience
Open Access BPO
Open Access BPO5 days ago
Just before Pride Month ends, Open Access BPO is relaunching its an HIV/AIDS Webinar & Testing program.

It includes an HIV/AIDS awareness webinar and on-site testing in our Makati office.

Be more proactive about your sexual health and join us on TOMORROW, 9:00 AM to 3:00 PM.

#WeSpeakYourLanguage
#HIVawareness #AIDSawareness
#IdeaHubOA #OneForHealth
Open Access BPO
Open Access BPO5 days ago
It may seem like a month-long street party to some, #PrideMonth is also a protest against the discrimination and violence the LGBTQIA+ community has suffered through and continues to endure.

We asked some of Open Access BPO's #LGBTQIA+ employees what they resist against and stand for: https://buff.ly/3QUpqxG

#WeSpeakYourLanguage
#CelebratePride #Pride
#PrideMonth #PrideMonth2022
#LGBTpride
Open Access BPO
Open Access BPO6 days ago
#Email is one of the most important #CustomerService channels.
The key to optimizing it is to ensure that your messages are easy to digest and straight to the point.

Here are 7 tips for effective communication via email: https://buff.ly/3npmN9M

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Let a multichannel #CustomerService expert do the work for you: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CustomerCare
#EmailSupport #MultichannelCustomerService
Open Access BPO
Open Access BPO1 week ago
#Throwback:
More than a celebration, #Pride is a commemoration of a violent past that gave light to the LGBTQIA+ community's plights.

We asked some Open Access BPO employees what they resist against and for: https://buff.ly/3HSZbDF

#WeSpeakYourLanguage
#CelebratePride #Pride #PrideMonth
#PrideMonth2022 #LGBTpride #FBF #FlashbackFriday
Open Access BPO