NEW YORK CITY, US—The steep inclines and sudden lows across the Big Apple’s five boroughs didn’t impede 52,812 runners in reaching the finish line during this year’s TCS New York City Marathon last November 4. Among the finishers are three employees from Open Access BPO’s Manila, Philippines office.
In their recent Cloud Next conference held in San Francisco, Google announced that they’ve partnered with various companies in the AI, telecommunications, and cloud computing sectors to create an AI software for call centers.
Once, during a meeting, my colleagues got into a heated discussion, not because they were on opposing sides, but because they misconstrued the tone each other used. Emotions inevitably rose, and an argument exploded—one that could’ve been avoided had both parties used friendlier tones.
Content moderation isn’t something we could just rely on automation to accomplish. Despite the speed advantage that it can provide, there’s nothing safer than the conscious judgment of the human mind because of one thing: context.