BLOG

[Infographic] PCI DSS Compliance at a Glance

Felons continue their crimes on the digital platform even as COVID-19 endangered lives and livelihoods. This highlights the utmost need for businesses and their service providers to tighten security protocols and comply with the PCI DSS e-commerce security standards. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard established to […]

Open Access BPO’s Operational Preparedness in the Time of COVID-19

Open Access BPO’s business continuity planning strategies have ensured our operational resilience, enabling us to provide seamless 24/7 outsourcing solutions during the pandemic. The drastic changes brought by COVID-19 inadvertently highlighted the cracks in many company’s disaster preparedness strategies. A study by human resource consulting firm Mercer says that over half of businesses worldwide weren’t […]

[Infographic] How Open Access BPO is Ensuring Continuous Ops During COVID-19

It has been three months since the effects of the COVID-19 were felt around the world. It halted many business operations across industries, consequently pulling down revenues and threatening employment. As a multilingual business process outsourcing (BPO) firm, workforce safety is a top priority at Open Access BPO. In fact, employee health and safety measures […]

Open Access BPO Unveils New Onshore Staffing Model

LAS VEGAS, Nev., June 2, 2020 – Multilingual outsourcing firm Open Access BPO recently unveiled its latest business solution, onshore staffing. Open Access BPO Onshore™ builds on the firm’s trusted outsourcing practices and offers high-quality services from a location closer to home. Open Access BPO Onshore™’s representatives are based out of their homes in the […]

The Wallstreet Journal Highlights Open Access BPO’s Operational Resilience

Open Access BPO is leading the drive to maintain business as usual during the COVID-19 pandemic, with flexible, nimble deployment for large customer support and back office teams. The business process outsourcing (BPO) industry, which covers a range of business activities including customer service, technical support, animation, medical billing, and content moderation, is a central […]

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO5 hours ago
The pandemic challenged every company's ability to respond to unforeseen events.

Open Access BPO's quick and effective recovery framework enables our programs to stay open 24/7 throughout #COVID19. Here's how.

#WeSpeakYourLanguage #Outsourcing #BusinessContinuity
Open Access BPO
Open Access BPO8 hours ago
China is one of the strongest and most dynamic economies in the world. Look out for these industries to make the most of the business opportunities the Chinese market can offer: https://zcu.io/MCRo

#WeSpeakYourLanguage #Offshoring #Outsourcing
Open Access BPO
Open Access BPO2 days ago
Multilingual #CallCenter Open Access BPO has strategic locations that support high-end infrastructure, redundant resources and a network of dedicated professionals that will help businesses address the unique needs of their target market.

Learn more about our global delivery sites here: https://zcu.io/aLAm

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
Call centers cannot afford data loss. However, circumstances like hardware glitches, #cyber attacks, and natural disasters can lead to this.

How do you protect the lifeline of your #CallCenter in such cases? Find out in this blog: https://zcu.io/bjPx

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO6 days ago
Your customer service defines your business. The first step to ensuring that you do the right thing is to adapt the language that helps you deliver excellent #CustomerSupport: https://zcu.io/JRI2

#WeSpeakYourLanguage #CustServ #CallCenter
Open Access BPO
Open Access BPO1 week ago
Effective communication goes beyond simply using the same language as your consumers. That is why companies outsource their #multilingual #CallCenter: to have the ability to provide the kind of support consumers understand.

Read more on adapting the right language to build customer rapport: https://zcu.io/IMsh

#WeSpeakYourLanguage #CustomerService