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Open Access BPO Heightens Customer Data Security Compliance

Makati City, Philippines, February 2, 2022 – Multinational call center Open Access BPO attained System and Organization Controls (SOC 2) Type II compliance in keeping with its commitment to ensuring data security for its partners and their customers. SOC 2 Type II is a set of security standards developed by the American Institute of CPAs […]

Open Access BPO Enhances Operational Security

Multilingual outsourcing firm Open Access BPO recently organized a cybersecurity exercise to test their breach detection, response, and recovery strategies, ensuring data security for their employees and clientele. These past two years highlight the need for businesses to enforce strong data security measures, practices, and tools. According to Deloitte, cybercrimes are on the rise as […]

Open Access BPO Affirms Pledge to Ensure Employee Safety with Vaccination Campaign

Multilingual call center Open Access BPO reaffirmed its commitment to keep its employees safe with its health and safety protocols and its recently concluded COVID-19 vaccination campaign. The Let’s Get the Jab Done! initiative was launched in September to encourage employees from the company’s Philippine offices to register and receive the COVID-19 vaccine through the […]

[Infographic] On-Demand Gig Economy: Must-See Highlights of the Emerging Economic Giant

While the on-demand Gig Economy steadily strengthened over the last decade, the pandemic has really put the industry at the forefront. This isn’t seasonal emergence, however, since the industry is believed to become an economic giant in the years to come. In this infographic, Open Access BPO highlights significant industry figures and discusses how the […]

6 Helpful Solutions for Managing Workplace Diversity Challenges

Workplace diversity has now become a norm rather than a novelty. Surveys done by management consulting firm McKinsey show there are significant benefits in embracing it beyond lip service. Internally, diversity and inclusion (D&I) programs promote employee satisfaction and retention, ignite creativity, and broaden knowledge across the board. These programs are critical in solving diversity […]

Open Access BPO Renews Charity Support, Sends Employee to NYC Marathon

NEW YORK CITY, USA, November 10, 2021—Over 30,000 runners participated in the 42-kilometer TCS NYC Marathon on November 7. Among the marathoners is Open Access BPO employee Alessio Urbani who represented the multilingual call center in the prestigious race. Since 2016, Open Access BPO has been a major sponsor of Ryan’s Run, a charity campaign […]

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Open Access BPO
Open Access BPO13 hours ago
Chronic workplace burnout can lead to high employee attrition rates in #CallCenters. What should #CustomerSupport managers do to address this?

Here are 6 signs that your #CustomerService agents are burning out (and some tips for handling them): https://buff.ly/3Atq0fu

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Go with the #outsourcing firm that cares for its teams: OpenAccessBPO.com/get-started

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Open Access BPO
Open Access BPO20 hours ago
Employee self-care is everyone's personal responsibility. Ensuring it involves maintaining health and wellbeing and enables employees to prevent and manage work-related stress.

Here are helpful ways to ensure employee self-care: https://buff.ly/3AreOjv

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We empower our employees to create #CustomerExperiences for your customers. Outsource with us: OpenAccessBPO.com/get-started

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Open Access BPO
Open Access BPO2 days ago
Ensuring memorable #CustomerExperience by providing high-quality #CustomerSupport means two things:
• brands need to gain a 360-degree view of their customers; and
• brands need to satisfy a large part, if not all, of their customers' needs.

One of the best ways to do both is to implement a multichannel customer experience management strategy: https://buff.ly/3QrejLX

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Give your customers an unforgettable customer experience with multichannel customer support: OpenAccessBPO.com/get-started

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Open Access BPO
Open Access BPO2 days ago
As we manage and run our programs, our Quality Assurance team oversees each support team member's performance to ensure our partners that their customers receive high-quality support.

They follow a strict set of metrics to analyze performance, provide recommendations, and work with our partners to develop improvements.

Here's how our flexible #outsourcing solutions match every partner's operational goals, schedules, and budgets: https://buff.ly/3C9wiT2

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Let's get your outsourcing projects started. Chat with our program experts today: OpenAccessBPO.com/get-started

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Camilo Mendoza Villanueva Jr
Camilo Mendoza Villanueva Jr2 days ago
Research course done for Project SPARTA PH's Data Analyst pathway!

Thank you so much, Development Academy of the Philippines and Open Access BPO, for the opportunity.

Happening PH
Open Access BPO
Open Access BPO3 days ago
Much of the success of #CustomerService depends on how well agents can handle difficult conversations.

Characterized by lots of confusion and unproductive dialogues, these types of transactions slow down problem resolution.

Here are the four typical communication patterns among customers and some tips on how to handle them.

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For high-quality #CustomerSupport, go with a trusted multilingual #outsourcing firm: OpenAccessBPO.com/get-started

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Open Access BPO