Category: Data Management

2 Questions About Data Analytics We Should All Reflect On

Let’s stop the meaningless chatter about big data and start talking about results. Everyone in the world of business is engrossed in the possibilities of big data and analytics. More often than ever, we’re seeing how these highly sophisticated tech-driven capabilities revolutionize customer service and marketing strategies. It’s apparent that data-driven insights are pushing us […]

How Data Analytics Shapes Customer Experience

Data analytics shows how customer experience should be delivered. Learn how your brand can tap into its potential here. Data analytics has become a game-changer for businesses seeking to enhance customer experiences. Through the power of data, organizations can gain deep insights into customer behavior, preferences, and needs. Because of data analytics, brands are able […]

5 Legal Services You Can Outsource to the Philippines

Legal processes are meant to be strictly between the company and their in-house legal team or law firm. But for the non-core tasks around those legal processes, many businesses are finding it beneficial to outsource to the Philippines or other offshore locations. Entrusting your non-core legal tasks to what you deem a reliable business process […]

Things to consider when choosing your data service provider

Data service outsourcing is undeniably a rising trend among businesses that deal with sensitive data management processes and information storage functions. Outsourcing does not only reduce operational costs, it also guarantees companies efficient management and processing of high volumes of data, which when done in-house can be very time consuming and can drain resources. In […]

How to Choose the Right Data Service Outsourcing Partner

Outsourcing data services is one of today’s fastest growing business trends. Not only does it offer cost savings, it also enables a company to efficiently manage high volumes of data, which would otherwise be a drain on resources and time consuming when done in-house. As such, many companies are opting to delegate these tasks to […]

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Open Access BPO 13 hours ago
Your #IVR plays a crucial role in your #CustomerService and in establishing your brand's image.
Of course, nobody wants to be kept waiting or go through a long complicated process before their concern gets resolved.

Read more: https://buff.ly/47OWZKz

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Raise #CustomerExperience with a trusted #outsourcing firm: https://buff.ly/3Brtoe7

#WeSpeakYourLanguage
#CustomerSupport #CX
#CustomerExperience #CSat
Open Access BPO 15 hours ago
When you outsource specialized tasks to industry experts, you elevate your service quality, leading to happier customers. This satisfaction, in turn, builds trust in your brand.

But #outsourcing can do more than just earn trustโ€“it can actively strengthen it!

Here's how outsourcing can supercharge customer trust: (Link to your blog: https://buff.ly/3Y4byGO)

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Open Access BPO's data-secure and hyper-customizable solutions and data security make us one of the most trustworthy partners around.

Contact us today and let's build you a winning #CX team: https://buff.ly/3Y83NQf

#WeSpeakYourLanguage
#CustomerService #CustomerExperience
Open Access BPO Yesterday
๐—ข๐—”๐—•๐—ฃ๐—ข ๐——๐—ฎ๐˜ƒ๐—ฎ๐—ผ ๐—ง๐—ฒ๐—ฎ๐—บ ๐—–๐—ผ๐—บ๐—ฝ๐—น๐—ฒ๐˜๐—ฒ๐˜€ ๐—™๐—ถ๐—ฟ๐˜€๐˜ ๐—”๐—ถ๐—ฑ ๐—ง๐—ฟ๐—ฎ๐—ถ๐—ป๐—ถ๐—ป๐—ด, ๐—ก๐—ผ๐˜„ ๐—–๐—ฒ๐—ฟ๐˜๐—ถ๐—ณ๐—ถ๐—ฒ๐—ฑ ๐—ณ๐—ผ๐—ฟ ๐—˜๐—บ๐—ฒ๐—ฟ๐—ด๐—ฒ๐—ป๐—ฐ๐˜† ๐—ฅ๐—ฒ๐˜€๐—ฝ๐—ผ๐—ป๐˜€๐—ฒ

Open Access BPO reaffirms its dedication to fostering a safe and supportive work environment for its employees. Our Davao team recently organized an Occupational First Aid and Basic Life Support training program in collaboration with the Philippine Red Cross - Davao City Chapter.

Participants underwent comprehensive basic life support techniques, including cardiopulmonary resuscitation (CPR), wound management, and patient transportation. Upon successful completion, our team members were certified as first aiders, enabling them to respond effectively to on-site emergencies.

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This initiative underscores Open Access BPO's commitment to prioritizing the health and well-being of its workforce. By equipping employees with vital first aid skills, the company empowers them to take proactive measures in ensuring a safe and secure workplace for all.

๐˜—๐˜ฉ๐˜ฐ๐˜ต๐˜ฐ ๐˜ด๐˜ฉ๐˜ฐ๐˜ธ๐˜ด ๐˜–๐˜ฑ๐˜ฆ๐˜ฏ ๐˜ˆ๐˜ค๐˜ค๐˜ฆ๐˜ด๐˜ด ๐˜‰๐˜—๐˜– ๐˜‹๐˜ข๐˜ท๐˜ข๐˜ฐ ๐˜ฆ๐˜ฎ๐˜ฑ๐˜ญ๐˜ฐ๐˜บ๐˜ฆ๐˜ฆ๐˜ด ๐˜ข๐˜ฏ๐˜ฅ ๐˜—๐˜ฉ๐˜ช๐˜ญ๐˜ช๐˜ฑ๐˜ฑ๐˜ช๐˜ฏ๐˜ฆ ๐˜™๐˜ฆ๐˜ฅ ๐˜Š๐˜ณ๐˜ฐ๐˜ด๐˜ด ๐˜ต๐˜ณ๐˜ข๐˜ช๐˜ฏ๐˜ฆ๐˜ณ๐˜ด ๐˜ข๐˜ง๐˜ต๐˜ฆ๐˜ณ ๐˜ด๐˜ถ๐˜ค๐˜ค๐˜ฆ๐˜ด๐˜ด๐˜ง๐˜ถ๐˜ญ๐˜ญ๐˜บ ๐˜ค๐˜ฐ๐˜ฎ๐˜ฑ๐˜ญ๐˜ฆ๐˜ต๐˜ช๐˜ฏ๐˜จ ๐˜ต๐˜ฉ๐˜ฆ ๐˜๐˜ช๐˜ณ๐˜ด๐˜ต ๐˜ˆ๐˜ช๐˜ฅ ๐˜ข๐˜ฏ๐˜ฅ ๐˜‰๐˜ข๐˜ด๐˜ช๐˜ค ๐˜“๐˜ช๐˜ง๐˜ฆ ๐˜š๐˜ถ๐˜ฑ๐˜ฑ๐˜ฐ๐˜ณ๐˜ต ๐˜ต๐˜ณ๐˜ข๐˜ช๐˜ฏ๐˜ช๐˜ฏ๐˜จ.

#WeSpeakYourLanguage
#OneForHealth #IdeaHubOABPO
Open Access BPO 2 days ago
On International Coffee Day, we highlight the company coffee bar in our Makati office's cafeteria.

Our coffee joint is just one of the many employee engagement and rewards projects we've implemented at Open Access BPO.

Our team members enjoy a variety of beverages around the clock, taking a well-deserved break to recharge and connect with colleagues.

#WeSpeakYourLanguage
#InternationalCoffeeDay #OABPOperks
#BuhayOABPO #OABPOlife
Open Access BPO 3 days ago
Nurturing brand loyalty involves adeptly addressing upset customers.
Swift resolutions not only rescue satisfaction but elevate your brand's reputation and strengthen #BrandLoyalty.

Turn challenges into opportunities!
Here are statements your #CX agents must say to calm irate callers down: https://buff.ly/4egrw6n

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For #outsourcing services that build and maintain strong customer relationships: https://buff.ly/47KL7Jf

#WeSpeakYourLanguage
#CustomerExperience #CallCenter
#CustomerSatisfaction #CSat
#CustomerSuccess
Open Access BPO 6 days ago
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข (๐—ข๐—”๐—•๐—ฃ๐—ข) ๐—ฟ๐—ฒ๐—ฐ๐—ฒ๐—ป๐˜๐—น๐˜† ๐—ฐ๐—ผ๐—ป๐—ฐ๐—น๐˜‚๐—ฑ๐—ฒ๐—ฑ ๐˜๐—ต๐—ฒ ๐—ฝ๐—ฟ๐—ฒ๐—น๐—ถ๐—บ๐—ถ๐—ป๐—ฎ๐—ฟ๐˜† ๐—ฟ๐—ผ๐˜‚๐—ป๐—ฑ ๐—ผ๐—ณ ๐—ถ๐˜๐˜€ ๐—ถ๐—ป๐—ฎ๐˜‚๐—ด๐˜‚๐—ฟ๐—ฎ๐—น ๐—ฒ-๐—ด๐—ฎ๐—บ๐—ถ๐—ป๐—ด ๐—ฐ๐—ผ๐—บ๐—ฝ๐—ฒ๐˜๐—ถ๐˜๐—ถ๐—ผ๐—ป, ๐˜๐—ต๐—ฒ ๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐— ๐—ผ๐—ฏ๐—ถ๐—น๐—ฒ ๐—Ÿ๐—ฒ๐—ด๐—ฒ๐—ป๐—ฑ๐˜€ ๐—ง๐—ผ๐˜‚๐—ฟ๐—ป๐—ฎ๐—บ๐—ฒ๐—ป๐˜.

Over 30 teams of Mobile Legends enthusiasts from the outsourcing firm's Makati and Davao offices signed up for the highly anticipated tournament.

Thirteen teams have advanced to the semifinals, setting the stage for even more intense competition.

The semifinals and grand finals will take place next week. Winners will receive the follow:

๐‚๐ก๐š๐ฆ๐ฉ๐ข๐จ๐ง: P25,000
๐Ÿ๐ง๐ ๐๐ฅ๐š๐œ๐ž: P15,000
๐Ÿ‘๐ซ๐ ๐๐ฅ๐š๐œ๐ž: P10,000

Five players will also receive P2,000 each for exceptional gameplay in the five roles: Mid, Exp, Jungle, Roam, and Gold.

OABPO launched the event to foster camaraderie, teamwork, and healthy competition among employees.

Beyond the competitive aspect, the tournament serves as a valuable team-building exercise, encouraging employees to work together towards a common goal. The company also hopes that the event will help boost morale and create a positive work atmosphere.

#WeSpeakYourLanguage
#OABPOMLTourney #IdeaHubOABPO