Things to consider when choosing your data service provider

OABPO Blog Team Published on July 9, 2014 Last updated on January 22, 2022

Data service outsourcing is undeniably a rising trend among businesses that deal with sensitive data management processes and information storage functions.

Outsourcing does not only reduce operational costs, it also guarantees companies efficient management and processing of high volumes of data, which when done in-house can be very time consuming and can drain resources.

In order to have a successful outsourced data services , you must be wise in choosing your outsourcing partner. Here are some important considerations when selecting an offshore provider for your data service needs:

  1. Company background

    customer service call center team building
    There is a vast pool of outsourcing companies offering different kinds of data management solutions, each one offering different service features that you can choose from.

    Do not be compulsive in choosing right away the first company that you meet. Instead, create a shortlist of top prospects and request for work portfolios. This makes it easy for you to compare service providers by understanding their strengths and weaknesses. Take into consideration the experiences of your prospects’ past and current clients by asking for references and soliciting feedback from them.

  2. Services and unique features

    customer service call center team at work
    The spectrum of data management services is broad. Be specific with what you want and select the provider that can offer you your needed solutions along with features that will work best for your campaign.

    Whether it’s data entry, data mining, data cleansing, or Internet research, let your prospects explain to you their vision of how the project will be carried out.

  3. Resources

    Call center IT personnel in data center server room
    The success of data management is highly dependent on two factors: who does the work and what technologies are provided for the work to be done. Ask your prospects how they can ensure your company the best workforce and what qualifications they are setting during recruitment.

    Technologies, such as computers, software and peripherals, and processes, must be of topnotch quality. Quality assurance strategies must also be present to make sure that these two resources are maximized during the campaign.

  4. Performance

    business team working in call center
    When it comes to data service outsourcing, the performance of your provider must be evaluated using three yardsticks: quality, accuracy, and timeliness.

    During the selection period, ask your prospects how they plan to meet these standards once your outsourcing campaign is initiated. Let them know about the expected time frame and deadlines for each project and ask them if they can guarantee you a fast turnaround time without compensating accuracy and quality of work.

  5. Security

    data security depiction digital padlock on tablet
    Although data security is needed in any outsourcing campaign such as back office or human resource outsourcing, this feature is all the more needed when data management is concerned.

    The risks of data theft, loss, and abuse can cause your company huge sums of money. It is important that you ask your prospects how they can guarantee data security and confidentiality to your company in every step of the campaign. Non-disclosure and intellectual property agreements, accountability terms, and back-up storage mechanisms must be present to further secure your company data.

The key to having a successful outsourcing deal when it comes to data services is having a company that you can fully entrust your data operations. By using these pointers in your checklist, you can have an offshore provider that will provide you effective results in your outsourcing endeavor.

How do you know if a data service provider is the right outsourcing partner for your company? Open Access BPO, a leading provider of call center outsourcing services, lists down some guidelines in choosing a data service outsourcing company.

Read More

Join us on facebook
Open Access BPO 9 days ago
The world is getting smaller, and your customers come from all corners of it!
Partnering with a culturally diverse #CallCenter team isn't just the right thing to do, it's a smart business move.

Learn about the key benefits in our blog:
https://buff.ly/360SqHP

----------
Want a high-value #CustomerExperience for your diverse audience?

Let our multicultural teams help your brand break into international markets without worries.

Contact us today: https://buff.ly/59i7YD6

#WeSpeakYourLanguage
#CX #diversity #inclusion
Open Access BPO 9 days ago
Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

Our dedication to creating a safe and equitable space extends beyond this week, reflecting our ongoing commitment to a more inclusive future for all.

#WeSpeakYourLanguage
#PrideMonth #Pride2025 #UnitedByLove
#OneWithDiversity #PrideMonth2025
Open Access BPO 9 days ago
Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

Our dedication to creating a safe and equitable space extends beyond this week, reflecting our ongoing commitment to a more inclusive future for all.

#WeSpeakYourLanguage
#PrideMonth #Pride2025 #UnitedByLove
#OneWithDiversity #PrideMonth2025
Open Access BPO 10 days ago
Open Access BPO conducted Plant It Forward, a two-part tree-planting initiative, held in Laguna and Davao in May and June 2025.

Volunteers from both activities planted 300 Philippine indigenous trees, which were selected to help maintain the biodiversity in the area.

โ€œThis program is more than just planting trees; itโ€™s about cultivating a culture of social responsibility within our organization and demonstrating our commitment to the communities where we operate,โ€ said Joy Sebastian, Global VP at Open Access BPO.

This is only the start. Open Access BPO vows to continue investing in such environmental projects, affirming its core value of creating positive impact.

Read more about the green initiative here: https://buff.ly/HjTlHZC

#WeSpeakYourLanguage
#OABPOPlantItForward
#OABPOcares #IdeaHubOABPO
Open Access BPO 10 days ago
๐€๐๐๐ข๐ง๐  ๐ฏ๐š๐ฅ๐ฎ๐ž ๐ญ๐จ #๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐„๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐ฆ๐ž๐š๐ง๐ฌ ๐ ๐จ๐ข๐ง๐  ๐ญ๐ก๐ž ๐ž๐ฑ๐ญ๐ซ๐š ๐ฆ๐ข๐ฅ๐ž ๐Ÿ๐จ๐ซ ๐ฒ๐จ๐ฎ๐ซ ๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ๐ฌ.
This means transforming basic interactions into meaningful connections.

It's the secret to building strong customer loyalty and driving business success by making customers feel valued and understood.

Dive deeper into what makes a truly value-added #CX and how it can significantly boost #CustomerLoyalty and overall business success: https://buff.ly/8Wxb9gw

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Ready to transform your customer experience? Don't settle for less; elevate your #CX by partnering with a #CallCenter that truly goes the extra mile 24/7.

Learn how our dedicated team can enhance your customer interactions and drive loyalty.
Take the first step towards superior CX today: https://buff.ly/L6dUG5E

#WeSpeakYourLanguage
#CustomerSupport #BPO
Open Access BPO 13 days ago
Reposted from @tdcxgroup

Weโ€™ve made yet another bold move.

Just last month, TDCX Group launched Chemin to help the worldโ€™s most ambitious companies realize their AI goals โ€” faster, safer, and smarter.

To accelerate our ambition, the Group has acquired SUPA, a cutting-edge data annotation platform known for its agile, gig-powered model and elite talent network.

SUPA will now be part of Chemin, as we make moves to deepen our ability to support everything from training foundational models to safeguarding mission-critical AI systems.

โ€œThe future of customer experience is AI-powered, and AI itself runs on increasingly complex, curated data. SUPA brings us the right capabilities and talent frameworks to fuel that future. By embedding SUPA into Chemin, weโ€™re doubling down on our ability to support enterprise and frontier AI labs with world-class data operations,โ€ says Laurent Junique, CEO and Founder, TDCX Group.

As the demand for precision, scalability, and human-in-the-loop intelligence grows, we look forward to delivering the kind of nuanced data interpretation and domain expertise todayโ€™s frontier AI requires.

Slide into our inbox โ€” we speak AI.

Tap the 'Press Release' link in our bio for more details.

#CX #Outsourcing #AI #EnabletheFuture