Author: OABPO Blog Team

Open Access BPO yields 4 finishers in this year’s NYC Marathon

  NEW YORK CITY, US—Amidst the cloudy skies and the chilly autumn weather, four of the Philippine call center Open Access BPO’s representatives crossed the finish line alongside the 50,766 finishers of the prestigious TCS New York City Marathon 2017 last November 6. Leo Penas, Ma. Leonisa Cantos, Lizelle Barbosa, and Ezekiel Narcelles trekked 42 […]

Philippine call center to run for a cause once again in NYC Marathon

MAKATI CITY, Philippines—Open Access BPO, an international multilingual call center based in the Philippines, is once again flying representatives to the world’s most prestigious marathon, the TCS New York City Marathon, to be held on November 5. Open Access BPO, in its second year as a major sponsor of cause-driven nonprofit Ryan’s Run, seeks to […]

5 Tips for keeping up with a highly dynamic market

Businesses are operating in a highly dynamic marketplace, wherein customers’ preferences and behavior are continuously changing. This makes staying relevant a difficult challenge for many brands. Although it’s easier said than done, they key is to be flexible and adaptive. It starts with listening to your customers and placing them at the core of your […]

How can you create a branded customer service strategy?

Surviving tough business competitions isn’t always about having the best products. Sometimes, it’s about creating a branded customer service strategy. Budding entrepreneurs who want to make it big commonly find it difficult to differentiate their brand from their competitors, especially because of the crowded marketplace. Basically, anyone who wants to try out their luck in […]

‘Expansion’ is Open Access BPO’s word of the year

Open Access BPO had a full and busy year that made way for plenty of opportunities. For the Philippine multilingual call center, 2015 was the year to assert its world-class capabilities and increase connections between brands and customers in different parts of the world. This year, business expansions took center stage and emphasized the company’s […]

Instilling a habit of self-learning among your call center agents

There’s nothing more fulfilling to a contact center manager than having highly-skilled, knowledgeable, and naturally motivated agents who can resolve almost any type of customer concern. Having a reliable workforce, as manifested by solid product knowledge and exemplary customer support skills, is a sign that your call center training strategies are effective.

Philippine BPO revenues may soon surpass overseas remittances

Long considered a global outsourcing superpower, the Philippines sees an even larger expansion in its business process outsourcing (BPO) industry. According to the Information Technology and Business Process Association of the Philippines (IBPAP), this current growth pace may generate revenues predicted to surpass remittances from overseas Filipino workers.

4 Mistakes to avoid when adding self-service in your customer support services

Including a self-service feature into your customer support services can be a great way to relieve your customer care team from assistance requests and inquiries that can otherwise be resolved by customers themselves. Adding self-service tools such as mobile apps, online help center, or even FAQ pages on your website can also make your customer […]

Social engineering techniques that threaten call centers

Call centers are becoming a hacker’s favorite point of entry in infiltrating a company’s database of sensitive client information and protected strategies. Whether or not your contact center handles financial and banking accounts, it could still be a potential target for cross-channel fraud because of its vulnerability to social engineering techniques. While there are security […]

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Businesses that can speak their customers’ language have the upper hand in foreign markets. But which #CustomerService languages should you include? Consider these top five languages to ensure global success: https://zcu.io/x5QC

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The #outsourcing industry is faced with its own technical and natural crises. Check out these #CrisisManagement tips to ensure that your #CallCenter stays uninterrupted when dealing with unexpected situations: https://zcu.io/v3J0

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Asking the right questions enable #CallCenter agents to determine the root causes of an issue. This helps drive conversions 30% higher.

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