Category: Solutions

How Open Access BPO Empowers a Top Gig Economy Industry Leader

The steady growth of on-demand Gig Economy over the past decade has ensured participation from millions of people worldwide–whether as freelancers or customers. Customer experience plays a big role in maintaining lasting relationships between the brand and all its users. In this case study, we discuss how our outsourcing expertise helps a top Gig Economy […]

Open Access BPO Unveils New Onshore Staffing Model

LAS VEGAS, Nev., June 2, 2020 – Multilingual outsourcing firm Open Access BPO recently unveiled its latest business solution, onshore staffing. Open Access BPO Onshore™ builds on the firm’s trusted outsourcing practices and offers high-quality services from a location closer to home. Open Access BPO Onshore™’s representatives are based out of their homes in the […]

Outsourcing to beat the e-commerce holiday shopping rush

‘Tis the season of tinsel, parties, and most of all, spending sprees! Cyber Week kicked off the holiday rush, and it’s expected to get busier until Christmas and New Year. Often, the last quarter of the year is a dizzying wave of last-minute purchases and rush deliveries bundled with armies of frustrated customers. Despite the […]

Structuring a multichannel customer support program for a rising telecom

The road to a thriving global business is paved with challenges that can whittle down entrepreneurs’ motivation and test customer trust. And in an industry dominated by legacy brands, even having an innovative product will only get you so far. Open Access BPO’s case study, Building a Non-voice Solution to Propel a Telecom Disruptor, highlights […]

Call center fraud shouldn’t discourage you from outsourcing

You’d think call center fraud would finally cease when the General Data Protection Regulation (GDPR) was enforced. Yet, as much as the ruling pushes companies to tighten their grip on data security, it’s still just another day at the office for seasoned criminals. With stories of fraudulent activities becoming public knowledge, companies in the business […]

What can we learn about the GIPHY content moderation slip-up?

When it comes to content moderation, consider the butterfly effect. In a sense, one mistake can make a ripple and affect everything. And sometimes, one mistake can cost a business relationship. Earlier this year, image-sharing social media apps Instagram and Snapchat had integrated the animated GIF aggregator GIPHY into their apps as stickers for snaps […]

5 Trends that will shape your brand’s customer support this 2018

This 2018, what should your customer support strategy look like? To keep customers happy and stay competitive, businesses should be able to embrace market innovations and new trends. That’s why every new year is always a good time to update the brand’s strategies and ensure that everything addresses your customers’ evolving needs. If you’re revamping […]

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Open Access BPO
Open Access BPO5 hours ago
Over a billion people speak variations of the Chinese language worldwide. Brands hoping to enhance their client-consumer relationships with the Chinese market should consider partnering with Open Access BPO’s Xiamen facility. Here's why: https://buff.ly/3bi1ArX

#WeSpeakYourLanguage #callcenter #outsourcing
Open Access BPO
Open Access BPO8 hours ago
Maximize your business capacity in the Chinese ecommerce market. Read our 5 recommendations to understand this sector's key differences from other consumers around the globe: https://buff.ly/3nvVudf

Open Access offers #multichannel #CX in Mandarin, Cantonese, and Hokkien: https://buff.ly/3md2Hzr

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO1 day ago
Open Access BPO Taipei specializes in East Asian languages to help your business reach a larger Asian market. Our location employs highly skilled native Mandarin, Cantonese, Japanese, and Korean-speaking professionals. Visit our site learn more about our Taipei campus and to contact us: https://buff.ly/3ntAF26

#WeSpeakYourLanguage #callcenter #outsourcing
Open Access BPO
Open Access BPO2 days ago
Generally known as the language of love (and diplomacy), French is one of the most important business languages your multinational company needs to support. It lets you reach 300 million speakers around the world.

Here are the top languages businesses must offer to remain competitive in international markets: https://buff.ly/3vOzzSA

For #CustomerService and #BackOffice support in over 30 languages, contact Open Access BPO today: https://buff.ly/3pGZElc

#WeSpeakYourLanguage #outsourcing
Open Access BPO
Open Access BPO4 days ago
Partnering with Open Access BPO’s Davao site puts highly skilled professionals in your brand's frontline. This campus in the Philippines also serves as our backup site for providing uninterrupted #customerservice and #backoffice solutions for your English-speaking customers. Get to know our Davao operations: https://buff.ly/3m6roOk

#WeSpeakYourLanguage #callcenter #outsourcing
Open Access BPO
Open Access BPO5 days ago
Open Access BPO's Las Vegas office is moving to new location as it starts to expand its operations with on-site managed #onshoring programs, a support campaign for a healthcare provider. https://buff.ly/3b1jK1e

Experience the Open Access BPO Difference with high-quality #CustomerSupport and #ContentModeration in over 30 languages. https://buff.ly/3ps8VNV

#WeSpeakYourLanguage #MultilingualCallCenter #outsourcing
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