Category: Solutions

[Infographic] On-Demand Gig Economy: Must-See Highlights of the Emerging Economic Giant

While the on-demand Gig Economy steadily strengthened over the last decade, the pandemic has really put the industry at the forefront. This isn’t seasonal emergence, however, since the industry is believed to become an economic giant in the years to come. In this infographic, Open Access BPO highlights significant industry figures and discusses how the […]

How Open Access BPO Empowers a Top Gig Economy Industry Leader

The steady growth of on-demand Gig Economy over the past decade has ensured participation from millions of people worldwide–whether as freelancers or customers. Customer experience plays a big role in maintaining lasting relationships between the brand and all its users. In this case study, we discuss how our outsourcing expertise helps a top Gig Economy […]

Open Access BPO Unveils New Onshore Staffing Model

LAS VEGAS, Nev., June 2, 2020 – Multilingual outsourcing firm Open Access BPO recently unveiled its latest business solution, onshore staffing. Open Access BPO Onshore™ builds on the firm’s trusted outsourcing practices and offers high-quality services from a location closer to home. Open Access BPO Onshore™’s representatives are based out of their homes in the […]

Outsourcing to Beat the eCommerce Holiday Shopping Rush

‘Tis the season of tinsel, parties, and most of all, spending sprees! Cyber Week kicked off the holiday rush, and it’s expected to get busier until Christmas and New Year. The ecommerce holiday shopping rush is upon us—now more than ever. The last quarter of the year is often a dizzying wave of last-minute purchases and […]

Structuring a multichannel customer support program for a rising telecom

The road to a thriving global business is paved with challenges that can whittle down entrepreneurs’ motivation and test customer trust. And in an industry dominated by legacy brands, even having an innovative product will only get you so far. Open Access BPO’s case study, Building a Non-voice Solution to Propel a Telecom Disruptor, highlights […]

Call center fraud shouldn’t discourage you from outsourcing

You’d think call center fraud would finally cease when the General Data Protection Regulation (GDPR) was enforced. Yet, as much as the ruling pushes companies to tighten their grip on data security, it’s still just another day at the office for seasoned criminals. With stories of fraudulent activities becoming public knowledge, companies in the business […]

What can we learn about the GIPHY content moderation slip-up?

When it comes to content moderation, consider the butterfly effect. In a sense, one mistake can make a ripple and affect everything. And sometimes, one mistake can cost a business relationship. Earlier this year, image-sharing social media apps Instagram and Snapchat had integrated the animated GIF aggregator GIPHY into their apps as stickers for snaps […]

Delivering excellent customer experience by going beyond good customer service

The happier your customers are, the more willing they’d be to spend on your business. How then do you make them happy? Most business leaders think that customers’ happiness boils down to good customer support. And in a lot of ways, it’s true. In the age of the smartphone and the Internet, people want speed, […]

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 days ago
𝗘𝗻𝘀𝘂𝗿𝗶𝗻𝗴 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗟𝗼𝘆𝗮𝗹𝘁𝘆 𝗺𝗲𝗮𝗻𝘀 𝗽𝗿𝗼𝘃𝗶𝗱𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗲𝘅𝗶𝘀𝘁𝗶𝗻𝗴 𝗮𝗻𝗱 𝗽𝗿𝗼𝘀𝗽𝗲𝗰𝘁𝗶𝘃𝗲 𝗰𝗼𝗻𝘀𝘂𝗺𝗲𝗿𝘀 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝘁 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲.

According to a study, customers go through these 3 stages as they grow with a brand: https://buff.ly/3l0U4Kl

----------
Ensure customer loyalty by giving your customer excellent brand experience: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerRetention #CustomerSupport
#CustomerExperience #outsourcing
Open Access BPO
Open Access BPO3 days ago
𝗔𝗿𝗲 𝘆𝗼𝘂 𝘀𝘂𝗿𝗲 𝘆𝗼𝘂'𝗿𝗲 𝗱𝗼𝗶𝗻𝗴 𝗲𝗻𝗼𝘂𝗴𝗵 𝘁𝗼 𝗸𝗲𝗲𝗽 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘄𝗮𝗻𝘁𝗶𝗻𝗴 𝗺𝗼𝗿𝗲 𝗳𝗿𝗼𝗺 𝘆𝗼𝘂𝗿 𝗯𝗿𝗮𝗻𝗱?

Take a look at the stages of #CustomerLoyalty and see how you can shape your customer experience strategies and get your repeat buyers to continue supporting you.

----------
Let's create memorable #CustomerExperienceand keep your customers coming back for more: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #CX #CustomerSupport
Open Access BPO
Open Access BPO3 days ago
𝗧𝗵𝗲 𝗴𝗿𝗮𝘃𝗲𝘀𝘁 𝗺𝗶𝘀𝘁𝗮𝗸𝗲 𝗯𝗿𝗮𝗻𝗱𝘀 𝗰𝗮𝗻 𝗺𝗮𝗸𝗲 𝗶𝘀 𝘀𝘁𝗼𝗽 𝗺𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝘁𝗼 𝘁𝗵𝗲 𝗽𝗲𝗼𝗽𝗹𝗲 𝘄𝗵𝗼 𝗮𝗿𝗲 𝗮𝗹𝗿𝗲𝗮𝗱𝘆 𝗽𝗮𝗿𝘁 𝗼𝗳 𝘁𝗵𝗲𝗶𝗿 𝗷𝗼𝘂𝗿𝗻𝗲𝘆.

You could be losing multiple sales opportunities if you're focusing more on gaining new customers than retaining your old ones!

Here are the 4 types of high-value customers (and some tips to help you cultivate better relationships with them):https://buff.ly/3XYvZlS

----------
Heighten and fortify customer experience with 24/7 multilingual #CustomerService: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CX #CustomerSupport
Open Access BPO
Open Access BPO4 days ago
Program development and implementation is a collaborative effort between Open Access BPO and our clients. We fuse together winning strategies, tools, and talents to provide the best #outsourcing solutions for your business.

Here's how our flexible outsourcing solutions match every partner's operational goals, schedules, and budgets: https://buff.ly/3wEuMV0

----------
Let Open Access BPO be part of your roadmap to business success. Let's get your outsourcing ops started: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#infographics #BPO #CallCenters #KPO
Open Access BPO
Open Access BPO4 days ago
#CustomerService and #marketing have different objectives and roles, but they need each other to ensure business success. Open Access BPO explains why these two should be aligned: https://buff.ly/40iUYSL

----------
Let's collab on hyper-customizing an #CustomerSupport for you: https://buff.ly/3DueaD7

#WeSpeakYourLanguage #CX
#CustomerCare #CustomerExperience
Open Access BPO
Open Access BPO5 days ago
China is the second-largest consumer market in the world. However, its strict business protocols make it difficult for many foreign brands to establish a local presence in the region. Open Access BPO 𝗫𝗶𝗮𝗺𝗲𝗻 enables businesses to penetrate and thrive in the billion-strong Chinese global market.

Open Access BPO's expanding campus in Xiamen offers #CustomerSupport in Chinese dialects including Mandarin, Hokkien, and Cantonese.

𝗣𝗲𝗻𝗲𝘁𝗿𝗮𝘁𝗲 𝘁𝗵𝗲 𝗖𝗵𝗶𝗻𝗲𝘀𝗲 𝗺𝗮𝗿𝗸𝗲𝘁 𝗮𝗻𝗱 𝗲𝗻𝗵𝗮𝗻𝗰𝗲 𝗰𝗹𝗶𝗲𝗻𝘁-𝗰𝗼𝗻𝘀𝘂𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀: https://buff.ly/3WVldvs

----------
𝗘𝘅𝗽𝗹𝗼𝗿𝗲 𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢
• Our Solutions: https://buff.ly/3XOmOEt
• Our Other Locations: https://buff.ly/3XRmtRt

#WeSpeakYourLanguage
Open Access BPO