Category: Solutions

[Infographic] On-Demand Gig Economy: Must-See Highlights of the Emerging Economic Giant

While the on-demand Gig Economy steadily strengthened over the last decade, the pandemic has really put the industry at the forefront. This isn’t seasonal emergence, however, since the industry is believed to become an economic giant in the years to come. In this infographic, Open Access BPO highlights significant industry figures and discusses how the […]

How Open Access BPO Empowers a Top Gig Economy Industry Leader

The steady growth of on-demand Gig Economy over the past decade has ensured participation from millions of people worldwide–whether as freelancers or customers. Customer experience plays a big role in maintaining lasting relationships between the brand and all its users. In this case study, we discuss how our outsourcing expertise helps a top Gig Economy […]

Open Access BPO Unveils New Onshore Staffing Model

LAS VEGAS, Nev., June 2, 2020 – Multilingual outsourcing firm Open Access BPO recently unveiled its latest business solution, onshore staffing. Open Access BPO Onshore™ builds on the firm’s trusted outsourcing practices and offers high-quality services from a location closer to home. Open Access BPO Onshore™’s representatives are based out of their homes in the […]

Outsourcing to Beat the eCommerce Holiday Shopping Rush

‘Tis the season of tinsel, parties, and most of all, spending sprees! Cyber Week kicked off the holiday rush, and it’s expected to get busier until Christmas and New Year. The ecommerce holiday shopping rush is upon us—now more than ever. The last quarter of the year is often a dizzying wave of last-minute purchases and […]

Structuring a multichannel customer support program for a rising telecom

The road to a thriving global business is paved with challenges that can whittle down entrepreneurs’ motivation and test customer trust. And in an industry dominated by legacy brands, even having an innovative product will only get you so far. Open Access BPO’s case study, Building a Non-voice Solution to Propel a Telecom Disruptor, highlights […]

Call center fraud shouldn’t discourage you from outsourcing

You’d think call center fraud would finally cease when the General Data Protection Regulation (GDPR) was enforced. Yet, as much as the ruling pushes companies to tighten their grip on data security, it’s still just another day at the office for seasoned criminals. With stories of fraudulent activities becoming public knowledge, companies in the business […]

What can we learn about the GIPHY content moderation slip-up?

When it comes to content moderation, consider the butterfly effect. In a sense, one mistake can make a ripple and affect everything. And sometimes, one mistake can cost a business relationship. Earlier this year, image-sharing social media apps Instagram and Snapchat had integrated the animated GIF aggregator GIPHY into their apps as stickers for snaps […]

Going the Extra Mile to Deliver Excellent Customer Experience

Table Of Contents Understanding the Customer Experience Going Beyond Expectations Strategies for Delivering Excellent Customer Experience Empowering Employees for Customer Excellence Success Stories Involving Exceptional Customer Experiences Measuring and Improving Customer Experience So, What’s the Role of Outsourcing in all of This? Contact us The happier your customers are, the more willing they’d be to […]

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Open Access BPO 3 days ago
#SocialEngineering is a manipulative technique that uses psychological tactics to deceive individuals into revealing confidential information or taking actions they wouldn't typically do.

And #CallCenter agents are among the favorite social engineering targets.

Here are potential #SocialEngineering techniques that could leave you a sitting duck for cross-channel fraud: https://buff.ly/45XxFjJ

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Learn about our rigorous #DataProtection policies and #DataSecurity compliance:
https://buff.ly/44ZrTN9

Partner with a #CallCenter with secure solutions to keep you and your customers' data safe: OpenAccessBPO.com/get-started

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#InformationSecurity #InfoSec
#DataSecurity #FraudDetection
Open Access BPO 3 days ago
Promote cultural competence in your multilingual team by injecting culture education in your workplace's communication approach, team building, time management, and holiday observance.

But why should you even do this? Here's why: https://buff.ly/3LwSOJl

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For your global customers, only trust in a multilingual industry expert: OpenAccessBPO.com/get-started

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#diversity #inclusion #CulturalDiversity
#CX #EmployeeManagement #DiversityManagement
Open Access BPO 4 days ago
It's clear that #ecommerce fraud is a growing concern, and the fact that many companies are at a loss at #fraud prevention is making this problem even worse.
What makes fraud detection and management difficult?

To deal with this, outsourcing companies also offer content-focused fraud protection services.

Read more: https://www.openaccessbpo.com/blog/growing-fraud-problem-plaguing-ecommerce/

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For secure outsourcing solutions that protect your data: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#InformationSecurity #InfoSec
#DataSecurity #FraudDetection
Open Access BPO 4 days ago
𝗧𝗵𝗲 𝗖𝗔𝗟𝗠 𝗔𝗡𝗗 𝗖𝗢𝗟𝗟𝗘𝗖𝗧𝗘𝗗 𝗖𝗨𝗦𝗧𝗢𝗠𝗘𝗥

Engagements with the Calm and Collected Customer may seem smooth, but they tend to keep their emotions in check.

As a result, it may be challenging to gauge their level of satisfaction or sense or if there are any underlying frustrations.

They may not readily express their concerns or needs, so actively engage in proactive questioning and attentive listening.

Ask open-ended questions to encourage them to share more about their needs and concerns.

Use their input to provide a personalized customer experience that aligns with their goals
Show that you understand their situation and are there to support them. Reassure them they’re in good hands with your brand.

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Read more:
4 𝑪𝒐𝒎𝒎𝒖𝒏𝒊𝒄𝒂𝒕𝒊𝒐𝒏 𝑺𝒕𝒚𝒍𝒆𝒔 𝑻𝒚𝒑𝒊𝒄𝒂𝒍 𝑨𝒎𝒐𝒏𝒈 𝑪𝒖𝒔𝒕𝒐𝒎𝒆𝒓𝒔
https://buff.ly/46mG93t

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Open Access BPO knows your customers and we understand their needs.
For proactive #CustomerSupport, contact us: OpenAccessBPO.com/get-started

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#CustomerSupport #CSat
#CustomerSatisfaction #CX
Open Access BPO 4 days ago
𝗘𝘃𝗲𝗿𝘆 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝗺𝗮𝘁𝘁𝗲𝗿𝘀 𝗶𝗻 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲.
Brands must ensure their #CustomerSupport agents are elevating #CustomerSupport.

Here are 4 of the critical areas your #QA must focus on when evaluating your #CallCenter partner's performance:
https://buff.ly/3Znm7E1

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Ensure #CSAT with every customer interaction. Upgrade your #CX today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerExperience
Open Access BPO 6 days ago
Companies can survive from an onslaught of business disasters, but once employees quit in droves, it can be difficult to recover.

𝗛𝗲𝗿𝗲 𝗮𝗿𝗲 𝘁𝗵𝗲 𝘁𝗼𝗽 𝟱 𝗶𝘀𝘀𝘂𝗲𝘀 𝘁𝗵𝗮𝘁 𝗰𝗮𝗻 𝗳𝗼𝗿𝗰𝗲 #𝗖𝗮𝗹𝗹𝗖𝗲𝗻𝘁𝗲𝗿 𝗮𝗴𝗲𝗻𝘁𝘀 𝘁𝗼 𝗾𝘂𝗶𝘁 𝗳𝗼𝗿 𝗴𝗼𝗼𝗱: https://buff.ly/3RsiACi

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For flexible #outsourcing solutions to match your operational goals, schedules, and budgets: OpenAccessBPO.com/get-started

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#EmployeeManagement
Open Access BPO