Open Access BPO Unveils New Onshore Staffing Model

Open Access BPO Unveils New Onshore Staffing Model

June 2, 2020

LAS VEGAS, Nev., June 2, 2020 - Multilingual outsourcing firm Open Access BPO recently unveiled its latest business solution, onshore staffing.

Open Access BPO Onshore™ builds on the firm’s trusted outsourcing practices and offers high-quality services from a location closer to home.

Open Access BPO Onshore™’s representatives are based out of their homes in the greater Las Vegas area. Open Access BPO Onshore™ programs are managed at the company’s Las Vegas facility, granting them seamless recruitment, training, and staff administration.

“As we broaden our footprint to onshore delivery, we’re returning to our roots,” said Ben Davidowitz, Open Access BPO CEO. “In 2006, we launched in San Carlos, California, soon recognizing the promise of offshoring. Since those early days, we’ve expanded across the Philippines, Taiwan, and China.”

Open Access BPO Onshore™ is the company’s response to the new challenges businesses face as the post-pandemic economics come into focus.

“That’s why we got into the outsourcing business in the first place: to help companies build and manage business processes in a cost-efficient way.” Henry Chang, Open Access BPO President added.

Business Support in the Post-Pandemic Economy

Open Access BPO Onshore™ was developed with the company’s knowledge and industry experience at its core. It carries the same battle-tested operational management and commercial structure that their clients have come to rely on.

The services offered under Open Access BPO Onshore™ include:

  • Customer Support: Voice, Email, Chat, In-app;
  • Contact Center: Lead Generation, Appointment Setting, Collections, Surveys;
  • Content Moderation: Image, Video, Social; and
  • Back-office: Bookkeeping, Online Research, Data Collection, Data Management.

Through this home-based outsourcing model, Open Access BPO is dedicated to providing quality services that resonate with global customers.

About OPEN ACCESS BPO

Open Access BPO is a multilingual outsourcing firm headquartered in Las Vegas, Nevada. Since its inception in 2006, it evolved from being a telemarketing company to a full-suite provider of scalable multichannel business solutions.

The company extends its outsourcing expertise to both growing enterprises and established global brands from its operations facilities in the Philippines, Taiwan, and China. Its flagship Open Access BPO Onshore™ solutions are delivered and managed from its Las Vegas campus. Its multicultural workforce provides a wide range of solutions, including multilingual customer support and content moderation in more than 30 languages.

If you’re interested in our onshore staffing solutions, contact us here.

Alistair Roque works as a content writer and blogger for Makati-based outsourcing company Open Access BPO. He spends most of his time writing about modern marketing tools, customer service, customer experience, and consumer tech.

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