Category: Diversity

Open Access BPO Marches in Celebration of LGBTQIA+ Pride

Allies and members of Open Access BPO’s LGBTQIA+ community gathered to join Metro Manila Pride‘s Tayo ang Kulayaan: Pride March and Festival held at the Ayala Malls Circuit grounds in Makati City, Philippines. This year’s Pride Month event began with performances from talented drag queens, followed by messages of solidarity and equality from various LGBTQIA+ […]

The Power of Inclusion: How Inclusive Hiring Helps Multilingual Call Centers Build Customer Relationships

Inclusivity is about making sure everyone feels welcome and valued, no matter who they are or where they come from. It means giving everyone a fair chance to participate and be heard. Indeed, inclusivity has seeped into everyone’s expectations of what a company should be like, especially when it comes to its workforce. This is […]

WEEKEND LINK ROUNDUP | Employee Engagement: Ramping Up Workforce Empowerment

6 Helpful Solutions for Managing Workplace Diversity Challenges Challenges may pop up when you put together teams from different cultures and beliefs. But neglecting workplace diversity issues can implicate the company in legal and social arenas. Especially now that prospective clients and employees are keen on supporting businesses they agree with. How BPO Companies Should […]

A Post-Pride Month Message From Our CEO

With the conclusion of Pride Month, I am proud of our participation in the spirit of the month: marches joined, focus discussions held among all our stakeholders, awareness and sensitivity sessionsโ€”in short, the range of activities designed to raise our awareness and applaud the vital quality of difference that is an essential part of our […]

WEEKEND LINK ROUNDUP | The Road to a Diverse and Inclusive Workplace

Managing Diversity in Multilingual Call Centers Multilingual call centers are home to people of different cultures. They must carry out cultural competency strategies to ensure a harmonious and progressive relationship among their workers. Cultural Sensitivity Training for Bilingual Call Centers Cross-cultural communication may be particularly challenging for agents with minimal exposure to various cultures. This […]

5 Challenges in Managing a Multilingual Call Center Team

Research after research have shown that diverse teams, such as those in multilingual call centers, are more productive and creative than homogeneous ones. The caveat, though, is that they’re more difficult to manage. Building a multicultural group is a must for call centers that want to reach diverse consumer sectors, particularly markets that don’t speak […]

5 Tips to Improve Your Agents’ Intercultural Communication Skills

Effective training programs that promote cultural sensitivity have been in demand in recent years, and you can observe this trend across industries. Mainly, it’s because we live in an increasingly connected world. Today’s most competitive brands set their sights not only on one specific market group but rather on multiple sectors. Therefore, interacting with diverse […]

3 Areas to Include in Your Cultural Awareness Training

For call centers, the key to global dominance is multiculturalism. Our modern world, one wherein distance and time gaps are becoming irrelevant, empowers global brands. Largely aided by technology, globalization provides businesses a rich array of opportunitiesโ€”from far-reaching influence to stronger branding. It’s safe to say, therefore, that entrepreneurs are in a niche conducive for […]

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Open Access BPO Yesterday
Brands will face both opportunities and challenges as they navigate the complexities of meeting customer expectations in a rapidly changing environment.

๐—”๐—ฟ๐—ฒ ๐˜†๐—ผ๐˜‚ ๐—ฝ๐—ฟ๐—ฒ๐—ฝ๐—ฎ๐—ฟ๐—ฒ๐—ฑ ๐—ณ๐—ผ๐—ฟ ๐˜๐—ต๐—ฒ ๐˜๐—ถ๐—บ๐—ฒ๐˜€ ๐—ฎ๐—ต๐—ฒ๐—ฎ๐—ฑ?

๐—Ÿ๐—ฒ๐˜'๐˜€ ๐˜๐—ฎ๐—ธ๐—ฒ ๐—ฎ ๐—น๐—ผ๐—ผ๐—ธ ๐—ฎ๐˜ ๐˜๐—ต๐—ฒ ๐˜๐—ฟ๐—ฒ๐—ป๐—ฑ๐˜€ ๐˜๐—ต๐—ฎ๐˜ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฏ๐—ฟ๐—ฎ๐—ป๐—ฑ ๐˜€๐—ต๐—ผ๐˜‚๐—น๐—ฑ ๐—ฎ๐—ฐ๐˜๐—ถ๐˜ƒ๐—ฒ๐—น๐˜† ๐—ฒ๐—บ๐—ฏ๐—ฟ๐—ฎ๐—ฐ๐—ฒ ๐˜๐—ต๐—ถ๐˜€ ๐˜†๐—ฒ๐—ฎ๐—ฟ.

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๐—˜๐˜ƒ๐—ฒ๐—ฟ๐˜† ๐—ถ๐—ป๐˜๐—ฒ๐—ฟ๐—ฎ๐—ฐ๐˜๐—ถ๐—ผ๐—ป ๐—บ๐—ฎ๐˜๐˜๐—ฒ๐—ฟ๐˜€ ๐—ถ๐—ป #๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐—˜๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ.
Brands must ensure their #CustomerSupport agents are elevating #CustomerSupport.

Here are 4 of the critical areas your #QA must focus on to score your #CallCenter partner's performance: https://buff.ly/3whUbqq

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There's nothing quite like quality #CustomerSupport for keeping consumers satisfied and loyal to a brand.

Captivate your customers and ensure brand loyalty with these #CustomerRetention tips: https://buff.ly/3wuq5QA

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Empower #CustomerSatisfaction with our #CustomerExperience business solutions: OpenAccessBPO.com/get-started

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Open Access BPO 2 days ago
๐’๐จ๐œ๐ข๐š๐ฅ ๐ž๐ง๐ ๐ข๐ง๐ž๐ž๐ซ๐ข๐ง๐  ๐ข๐ง๐ฏ๐จ๐ฅ๐ฏ๐ž๐ฌ ๐ฎ๐ฌ๐ข๐ง๐  ๐ฉ๐ฌ๐ฒ๐œ๐ก๐จ๐ฅ๐จ๐ ๐ฒ ๐ญ๐จ ๐ญ๐ซ๐ข๐œ๐ค ๐ฉ๐ž๐จ๐ฉ๐ฅ๐ž ๐ข๐ง๐ญ๐จ ๐ฌ๐ก๐š๐ซ๐ข๐ง๐  ๐œ๐จ๐ง๐Ÿ๐ข๐๐ž๐ง๐ญ๐ข๐š๐ฅ ๐ข๐ง๐Ÿ๐จ๐ซ๐ฆ๐š๐ญ๐ข๐จ๐ง.

#CallCenters are common targets for these tactics, aimed at infiltrating a brand's sensitive information and protected strategies.

Here are potential #SocialEngineering techniques that can make you vulnerable to fraud: https://buff.ly/48pFzCX

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Open Access BPO 3 days ago
It's crucial to meet your customers' expectations, but sometimes unforeseen circumstances can get in the way.

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Open Access BPO 3 days ago
If you think it has become harder to make your customers happy these past couple of decades, you're right.

Here are the 5 reasons why making customers happyโ€”and keeping them that wayโ€”has become an even more demanding task: https://buff.ly/49c1dvz

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Start improving your customer retention and brand loyalty: OpenAccessBPO.com/get-started

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