WEEKEND LINK ROUNDUP | The Road to a Diverse and Inclusive Workplace

WEEKEND LINK ROUNDUP | The Road to a Diverse and Inclusive Workplace

Luis Anthony Oliveros Published on June 17, 2022

call centers and diversity

  • Managing Diversity in Multilingual Call Centers

    Multilingual call centers are home to people of different cultures. They must carry out cultural competency strategies to ensure a harmonious and progressive relationship among their workers.

  • Cultural Sensitivity Training for Bilingual Call Centers

    Cross-cultural communication may be particularly challenging for agents with minimal exposure to various cultures. This makes cultural sensitivity training all the more relevant for contact center agents.

  • 5 Challenges in Managing a Multilingual Call Center Team

    Having culturally diverse teams can bring a hodgepodge of ideas and result to smart innovations, multiple perspectives can lead to plenty of friction. Tackling these 5 challenges can boost your multilingual call center’s performance.

  • 6 Helpful Solutions for Managing Workplace Diversity Challenges

    Brands must understand that discrimination and harassment have no space in modern times. Here’s how prioritizing diversity and inclusion programs enable brands to win against workplace diversity challenges.

  • TED: How Diversity Makes Teams More Innovative

    Are diverse companies really more innovative? This TED Talk dives into the data and explains how your company can start producing fresher, more creative ideas by treating diversity as a competitive advantage.

  • The Road to a Diversified BPO Workplace

    Multiculturalism is an indelible part of Open Access BPO’s daily operations. We embrace diversity and commit to empowering our employees. We celebrate them and their authentic selves.

Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.
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Open Access BPO
Open Access BPO1 day ago
Open Access BPO recently held its HIV/AIDS awareness program.
The event, a partnership with the Makati Social Hygiene Clinic, began with a webinar and concluded with an HIV/AIDS screening for the multilingual call center's employees.

Read all about it here: https://buff.ly/3Idnf4g

#WeSpeakYourLanguage
#OneWithHealth
Open Access BPO
Open Access BPO2 days ago
As a trusted #outsourcing firm, Open Access BPO developed a flexible program implementation process that focuses on specific areas of the operation. This ensures that every specification is suited to help your program launch and run seamlessly.

Here's how our flexible outsourcing implementation processes match every partner's operational goals, schedules, and budgets: https://buff.ly/3R7fdxU

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Let's get your outsourcing projects started. Chat with our program experts today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#BPO #infographics
Open Access BPO
Open Access BPO6 days ago
#OneWithDiversity is not just a themed hashtag we use when it's convenient or trendy, it's a commitment to be a safe space for our employees and partners. It's a promise to honor and celebrate their culture and authentic selves.

Pride Month may technically be over, but we'll continue to support and stand up for #diversity, equality, and #inclusivity because these are integral parts of Open Access BPO's core values. That's who we are.

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO6 days ago
Understanding how your approach can impact #CustomerService quality is only half battle; the language should be embraced by everyone in the company and understood by everyone who contacts you. Read: https://buff.ly/3nv3r2M

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Meet your global customers' demands with a language expert: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerExperience
Open Access BPO
Open Access BPO1 week ago
Just before Pride Month ends, Open Access BPO is relaunching its an HIV/AIDS Webinar & Testing program.

It includes an HIV/AIDS awareness webinar and on-site testing in our Makati office.

Be more proactive about your sexual health and join us on TOMORROW, 9:00 AM to 3:00 PM.

#WeSpeakYourLanguage
#HIVawareness #AIDSawareness
#IdeaHubOA #OneForHealth
Open Access BPO
Open Access BPO1 week ago
It may seem like a month-long street party to some, #PrideMonth is also a protest against the discrimination and violence the LGBTQIA+ community has suffered through and continues to endure.

We asked some of Open Access BPO's #LGBTQIA+ employees what they resist against and stand for: https://buff.ly/3QUpqxG

#WeSpeakYourLanguage
#CelebratePride #Pride
#PrideMonth #PrideMonth2022
#LGBTpride
Open Access BPO