The Road to a Diversified BPO Workplace

Luis Anthony Oliveros • Published on August 3, 2021

Multiculturalism is an indelible part of Open Access BPO’s daily operations.

LGBTQ community safe space declaration at Open Access BPO

Our global offices in the Philippines, China, Taiwan, and the US house multilingual talents from different backgrounds.

We embrace diversity and commit to empowering our employees, regardless of religion, culture, age, abilities and disabilities, and gender identity.

Whether it’s on Pride month or not, we celebrate our own LGBTQ+ community, bringing their stories to the forefront and celebrating their authentic selves.

Queer Voices at Open Access BPO

In the past, we launched the #OASpeaksWithPride initiative across our social media channels.

It became a platform where our LBGTQIA+ team members expressed their thoughts and reach out to others in their most authentic selves. Through it, they’ve shared messages of love and acceptance, stood up for equal rights, and voiced their resistance against discrimination.

We declared our offices as safe, inclusive workspaces.

Open Access BPO LGBTQ community during Pride march

As part of celebrating Pride month at Open Access BPO, we took our LGBTQ+ support a step further in 2019, bringing our first employee delegation to the Pride march held at the Marikina Sports Complex.

This year, our Pride Month efforts focused on education and awareness.

  • Open Access BPO LGBTQ+ Employees React to Pride Facts

    In this video, we dive into the history of Pride and how its roots as a protest in the 1960s continue to resonate in today’s socio-political climate. It may be one of today’s most colorful celebrations, but at its core, Pride is pushback against discrimination and human rights violations. We talk about these points with three of our featured LGBTQIA+ employees.

  • What is SOGIE? webinar

    Open Access BPO LGBTQ+ community

    What is SOGIE the webinar was facilitated by SOGIE (Sexual Orientation, Gender Identity and Expressions) expert Dennis Roda from the Philippine Financial & Inter-Industry Pride, a non-profit organization that aims to foster safe and inclusive workplaces for LGBTQ+ members of the workforce.

    The webinar hopes to help our Open Access BPO family understand our LGBTQ+ community better. The discussion that followed included ways to ensure the workplace is a safe, inclusive space for everyone.

  • Pride Open Discussion

    >Open Access BPO LGBTQ+ community discussion

    The entire month of June, an open discussion took place on the internal employee portal, on the interaction channel we call the Open Access BPO Wall. We asked our employees about the stereotypes they’ve heard about members of the LGBTQ+ community.

    This provided a platform where misconceptions were dispelled, stories and experiences were shared, concerns were raised, and support, openness, and hope for the future were expressed.

Continuous Development

For Open Access BPO, acknowledging and supporting our LGBTQ+ community goes beyond the advantages a diverse workplace offers to businesses. We embrace it because it’s an indelible component of our businessโ€”from our thoroughly diverse team members to our partners and customers. We embrace it because LGBTQ+ rights are human rights, and we take the responsibility to do our part to uphold it for our employees and our society.

We’ve set up several steps to further our diversity and inclusion programs because we intend to uphold this human responsibility beyond the designated Pride month.

 

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Luis is a social media drifter and writer for Open Access, where he covers the outsourcing industry. In previous chapters of his career, he worked as a customer experience specialist, tech reporter, tour guide, graphic artist, and book illustrator.
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๐ŸŒฑ ๐—” ๐—ด๐—ฟ๐—ฒ๐—ฒ๐—ป๐—ฒ๐—ฟ ๐—ณ๐˜‚๐˜๐˜‚๐—ฟ๐—ฒ ๐˜€๐˜๐—ฎ๐—ฟ๐˜๐˜€ ๐˜„๐—ถ๐˜๐—ต ๐˜„๐—ต๐—ฎ๐˜ ๐˜„๐—ฒ ๐—ฝ๐—น๐—ฎ๐—ป๐˜ ๐˜๐—ผ๐—ฑ๐—ฎ๐˜†.

On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.

With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.

Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.

Watch the highlights from Plant It Forward 2026.

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#Outsourcing empowers businesses to adapt quickly, manage risks, and sustain growth, even in unpredictable markets.

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๐—š๐—น๐—ผ๐—ฏ๐—ฎ๐—น ๐—ฏ๐—ฟ๐—ฎ๐—ป๐—ฑ๐˜€ ๐—ด๐—ฎ๐—ถ๐—ป ๐—ฎ ๐—ฐ๐—ผ๐—บ๐—ฝ๐—ฒ๐˜๐—ถ๐˜๐—ถ๐˜ƒ๐—ฒ ๐—ฒ๐—ฑ๐—ด๐—ฒ ๐˜„๐—ต๐—ฒ๐—ป ๐—ผ๐˜‚๐˜๐˜€๐—ผ๐˜‚๐—ฟ๐—ฐ๐—ถ๐—ป๐—ด ๐˜๐—ผ ๐—บ๐˜‚๐—น๐˜๐—ถ๐—น๐—ถ๐—ป๐—ด๐˜‚๐—ฎ๐—น ๐—–๐—ซ ๐—ฝ๐—ฎ๐—ฟ๐˜๐—ป๐—ฒ๐—ฟ๐˜€ ๐˜„๐—ถ๐˜๐—ต ๐—ถ๐—ป๐—ฐ๐—น๐˜‚๐˜€๐—ถ๐˜ƒ๐—ฒ ๐—ต๐—ถ๐—ฟ๐—ถ๐—ป๐—ด ๐—ฝ๐—ฟ๐—ฎ๐—ฐ๐˜๐—ถ๐—ฐ๐—ฒ๐˜€.

Diverse teams deliver cultural sensitivity, empathy, and language expertise that strengthen customer trust across markets.

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๐— ๐˜‚๐—น๐˜๐—ถ๐—น๐—ถ๐—ป๐—ด๐˜‚๐—ฎ๐—น ๐—ฎ๐—ป๐—ฑ ๐˜€๐—ฒ๐—ฐ๐˜‚๐—ฟ๐—ฒ ๐—ผ๐˜‚๐˜๐˜€๐—ผ๐˜‚๐—ฟ๐—ฐ๐—ถ๐—ป๐—ด ๐—ฑ๐—ฒ๐—ณ๐—ถ๐—ป๐—ฒ๐˜€ ๐˜๐—ต๐—ฒ ๐—ฒ๐—ฑ๐—ด๐—ฒ ๐—ณ๐—ผ๐—ฟ ๐—ด๐—น๐—ผ๐—ฏ๐—ฎ๐—น ๐—ฏ๐—ฟ๐—ฎ๐—ป๐—ฑ๐˜€.

International businesses thrive when customer trust, #DataSecurity, and language inclusivity are built into every interaction.

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How do you measure an outsourcing partnerโ€™s true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.

#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.

This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.

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๐—ฆ๐—ฐ๐—ฎ๐—น๐—ถ๐—ป๐—ด ๐˜€๐—บ๐—ฎ๐—ฟ๐˜๐—ฒ๐—ฟ ๐—ถ๐—ป ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฒ ๐—บ๐—ฒ๐—ฎ๐—ป๐˜€ ๐˜๐—ฎ๐—ฐ๐—ธ๐—น๐—ถ๐—ป๐—ด ๐—ฐ๐—ต๐—ฎ๐—น๐—น๐—ฒ๐—ป๐—ด๐—ฒ๐˜€ ๐—น๐—ถ๐—ธ๐—ฒ ๐—ฟ๐—ผ๐—ด๐˜‚๐—ฒ ๐—”๐—œ, ๐—น๐—ฎ๐—ป๐—ด๐˜‚๐—ฎ๐—ด๐—ฒ ๐—ฏ๐—ฎ๐—ฟ๐—ฟ๐—ถ๐—ฒ๐—ฟ๐˜€, ๐—ฎ๐—ป๐—ฑ ๐—ด๐—น๐—ผ๐—ฏ๐—ฎ๐—น ๐—ฐ๐—ผ๐—บ๐—ฝ๐—น๐—ถ๐—ฎ๐—ป๐—ฐ๐—ฒ ๐—ต๐—ฒ๐—ฎ๐—ฑโ€‘๐—ผ๐—ป.

#Outsourcing partners are now the bridge between innovation and resilience, helping businesses thrive in uncertain times.

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