The Road to a Diversified BPO Workplace

Luis Anthony Oliveros Published on August 3, 2021

Multiculturalism is an indelible part of Open Access BPO’s daily operations.

LGBTQ community safe space declaration at Open Access BPO

Our global offices in the Philippines, China, Taiwan, and the US house multilingual talents from different backgrounds.

We embrace diversity and commit to empowering our employees, regardless of religion, culture, age, abilities and disabilities, and gender identity.

Whether it’s on Pride month or not, we celebrate our own LGBTQ+ community, bringing their stories to the forefront and celebrating their authentic selves.

Queer Voices at Open Access BPO

In the past, we launched the #OASpeaksWithPride initiative across our social media channels.

It became a platform where our LBGTQIA+ team members expressed their thoughts and reach out to others in their most authentic selves. Through it, they’ve shared messages of love and acceptance, stood up for equal rights, and voiced their resistance against discrimination.

We declared our offices as safe, inclusive workspaces.

Open Access BPO LGBTQ community during Pride march

As part of celebrating Pride month at Open Access BPO, we took our LGBTQ+ support a step further in 2019, bringing our first employee delegation to the Pride march held at the Marikina Sports Complex.

This year, our Pride Month efforts focused on education and awareness.

  • Open Access BPO LGBTQ+ Employees React to Pride Facts

    In this video, we dive into the history of Pride and how its roots as a protest in the 1960s continue to resonate in today’s socio-political climate. It may be one of today’s most colorful celebrations, but at its core, Pride is pushback against discrimination and human rights violations. We talk about these points with three of our featured LGBTQIA+ employees.

  • What is SOGIE? webinar

    Open Access BPO LGBTQ+ community

    What is SOGIE the webinar was facilitated by SOGIE (Sexual Orientation, Gender Identity and Expressions) expert Dennis Roda from the Philippine Financial & Inter-Industry Pride, a non-profit organization that aims to foster safe and inclusive workplaces for LGBTQ+ members of the workforce.

    The webinar hopes to help our Open Access BPO family understand our LGBTQ+ community better. The discussion that followed included ways to ensure the workplace is a safe, inclusive space for everyone.

  • Pride Open Discussion

    >Open Access BPO LGBTQ+ community discussion

    The entire month of June, an open discussion took place on the internal employee portal, on the interaction channel we call the Open Access BPO Wall. We asked our employees about the stereotypes they’ve heard about members of the LGBTQ+ community.

    This provided a platform where misconceptions were dispelled, stories and experiences were shared, concerns were raised, and support, openness, and hope for the future were expressed.

Continuous Development

For Open Access BPO, acknowledging and supporting our LGBTQ+ community goes beyond the advantages a diverse workplace offers to businesses. We embrace it because it’s an indelible component of our businessโ€”from our thoroughly diverse team members to our partners and customers. We embrace it because LGBTQ+ rights are human rights, and we take the responsibility to do our part to uphold it for our employees and our society.

We’ve set up several steps to further our diversity and inclusion programs because we intend to uphold this human responsibility beyond the designated Pride month.

 

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Luis is a social media drifter and writer for Open Access, where he covers the outsourcing industry. In previous chapters of his career, he worked as a customer experience specialist, tech reporter, tour guide, graphic artist, and book illustrator.
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Open Access BPO 2 days ago
๐— ๐˜‚๐—น๐˜๐—ถ๐—น๐—ถ๐—ป๐—ด๐˜‚๐—ฎ๐—น ๐—ฎ๐—ป๐—ฑ ๐˜€๐—ฒ๐—ฐ๐˜‚๐—ฟ๐—ฒ ๐—ผ๐˜‚๐˜๐˜€๐—ผ๐˜‚๐—ฟ๐—ฐ๐—ถ๐—ป๐—ด ๐—ฑ๐—ฒ๐—ณ๐—ถ๐—ป๐—ฒ๐˜€ ๐˜๐—ต๐—ฒ ๐—ฒ๐—ฑ๐—ด๐—ฒ ๐—ณ๐—ผ๐—ฟ ๐—ด๐—น๐—ผ๐—ฏ๐—ฎ๐—น ๐—ฏ๐—ฟ๐—ฎ๐—ป๐—ฑ๐˜€.

International businesses thrive when customer trust, #DataSecurity, and language inclusivity are built into every interaction.

๐Ÿ’ก Learn how secure #multilingual #outsourcing empowers global brands to expand confidently across borders: https://buff.ly/ZHo7Xbd

#OpenAccess
#BusinessGrowth #StrategicOutsourcing
#FutureOfWork #CX #GlobalBusiness
Open Access BPO 16 days ago
How do you measure an outsourcing partnerโ€™s true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.

#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.

This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.

Read more about our team's volunteer experience here:
https://buff.ly/9vCE5C6

#OpenAccessCares #CSR
#CommunityImpact #givingback
#CommunityOutreach
Open Access BPO 17 days ago
๐—ฆ๐—ฐ๐—ฎ๐—น๐—ถ๐—ป๐—ด ๐˜€๐—บ๐—ฎ๐—ฟ๐˜๐—ฒ๐—ฟ ๐—ถ๐—ป ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฒ ๐—บ๐—ฒ๐—ฎ๐—ป๐˜€ ๐˜๐—ฎ๐—ฐ๐—ธ๐—น๐—ถ๐—ป๐—ด ๐—ฐ๐—ต๐—ฎ๐—น๐—น๐—ฒ๐—ป๐—ด๐—ฒ๐˜€ ๐—น๐—ถ๐—ธ๐—ฒ ๐—ฟ๐—ผ๐—ด๐˜‚๐—ฒ ๐—”๐—œ, ๐—น๐—ฎ๐—ป๐—ด๐˜‚๐—ฎ๐—ด๐—ฒ ๐—ฏ๐—ฎ๐—ฟ๐—ฟ๐—ถ๐—ฒ๐—ฟ๐˜€, ๐—ฎ๐—ป๐—ฑ ๐—ด๐—น๐—ผ๐—ฏ๐—ฎ๐—น ๐—ฐ๐—ผ๐—บ๐—ฝ๐—น๐—ถ๐—ฎ๐—ป๐—ฐ๐—ฒ ๐—ต๐—ฒ๐—ฎ๐—ฑโ€‘๐—ผ๐—ป.

#Outsourcing partners are now the bridge between innovation and resilience, helping businesses thrive in uncertain times.

๐Ÿ’ก Discover how strategic outsourcing transforms these roadblocks into growth opportunities: https://buff.ly/LfisKAl

#OpenAccess
#BusinessGrowth #StrategicOutsourcing
#FutureOfWork #CX #GlobalBusiness
Open Access BPO 18 days ago
#Startups grow fast, but scaling #CustomerExperience often lags behind.

#AIโ€‘powered CX #outsourcing helps founders and teams keep pace by combining #automation for routine tasks with human expertise for complex interactions.

The result? Faster resolutions, leaner operations, and a support model that flexes with demand.

If you're building a business that's ready to scale smarter, this is worth a read!

๐Ÿ‘‰ Discover how AIโ€‘powered CX outsourcing helps startups grow without the usual growing pains: https://buff.ly/dGWZu9q

#OpenAccess
Open Access BPO 49 days ago
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฟ๐—ถ๐—ป๐—ด๐˜€ ๐—›๐—ผ๐—ฝ๐—ฒ ๐˜๐—ผ ๐—–๐—ต๐—ถ๐—น๐—ฑ๐—ฟ๐—ฒ๐—ป ๐—ง๐—ต๐—ฟ๐—ผ๐˜‚๐—ด๐—ต ๐—ข๐˜‚๐˜๐—ฟ๐—ฒ๐—ฎ๐—ฐ๐—ต ๐˜„๐—ถ๐˜๐—ต ๐—™๐—ผ๐˜‚๐—ป๐—ฑ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ผ๐—ณ ๐—•๐—ฎ๐—น๐—ฎ๐˜† ๐—ฃ๐—ฎ๐˜€๐—ถ๐—น๐˜‚๐—ป๐—ด๐—ฎ๐—ป | https://buff.ly/jg8HvYF

Open Access recently partnered with the Foundation of Balay Pasilungan Inc. in #Davao for a community outreach initiative that brought together our employees to support children through donations and meaningful engagement.

On June 4, Team #OpenAccess Davao team donated milk and clothing and spent time with the children through games and interactive activities, creating moments of connection, encouragement, and joy.

We're grateful for the opportunity to work alongside organizations like the Foundation of Balay Pasilungan, whose dedication to supporting vulnerable children continues to make a lasting difference in the community.

๐˜š๐˜ฆ๐˜ฆ ๐˜ฉ๐˜ฐ๐˜ธ ๐˜ข ๐˜ด๐˜ช๐˜ฎ๐˜ฑ๐˜ญ๐˜ฆ ๐˜ฅ๐˜ข๐˜บ ๐˜ฐ๐˜ง ๐˜จ๐˜ช๐˜ท๐˜ช๐˜ฏ๐˜จ ๐˜ฃ๐˜ฆ๐˜ค๐˜ข๐˜ฎ๐˜ฆ ๐˜ข ๐˜ฎ๐˜ฆ๐˜ข๐˜ฏ๐˜ช๐˜ฏ๐˜จ๐˜ง๐˜ถ๐˜ญ ๐˜ฆ๐˜น๐˜ฑ๐˜ฆ๐˜ณ๐˜ช๐˜ฆ๐˜ฏ๐˜ค๐˜ฆ ๐˜ง๐˜ฐ๐˜ณ ๐˜ฆ๐˜ท๐˜ฆ๐˜ณ๐˜บ๐˜ฐ๐˜ฏ๐˜ฆ ๐˜ช๐˜ฏ๐˜ท๐˜ฐ๐˜ญ๐˜ท๐˜ฆ๐˜ฅ: https://www.openaccessbpo.com/blog/open-access-balay-pasilungan-outreach/

#OpenAccessCares #CSR
#CommunityImpact #givingback
#CommunityOutreach
Open Access BPO 87 days ago
Inclusive corporate cultures aren't built by accident, they are cultivated through continuous dialogue.

We recently brought our global teams together (both onsite at our Makati headquarters and virtually across our Davao, Taipei, and Las Vegas offices) for a dedicated Pride Talk focused on championing allyship and open communication in the workplace.

Led by Psychologist Riyan Portuguez, ๐˜ฝ๐™š๐™ฎ๐™ค๐™ฃ๐™™ ๐™ฉ๐™๐™š ๐™๐™–๐™ž๐™ฃ๐™—๐™ค๐™ฌ: ๐˜พ๐™ง๐™š๐™–๐™ฉ๐™ž๐™ฃ๐™œ ๐™Ž๐™–๐™›๐™š ๐™Ž๐™ฅ๐™–๐™˜๐™š๐™จ ๐™๐™๐™ง๐™ค๐™ช๐™œ๐™ ๐˜ผ๐™ก๐™ก๐™ฎ๐™จ๐™๐™ž๐™ฅ focused on actionable frameworks to strengthen our culture of openness.

By engaging our cross-border teams in these crucial conversations, we improve workplace collaboration and ensure that every member of Team Open Access feels empowered to contribute authentically.

Cultivating an environment of safety and equality remains one of our highest priorities as a global organization.

#OpenAccess
#WovenInPride #OneWithDiversity
#OASpeaksWithPride #PrideAtWork