Category: Back Office Support

Last-Minute CX Checklist for Ecommerce Brands This Holiday Season

The holiday shopping season is upon us! It’s a season ecommerce brands must gear up for all the online shopping and customer engagements that go with it. In this season of shopping sprees, brands make sure to refine their customer experience (CX) strategies to meet the changing needs of their online consumers. Sometimes, they work. […]

13 Kinds of Content That Moderation Services Ban

Brands carve out unique online spaces to connect and engage with their audience, harnessing the power of digital platforms to showcase their products, foster communities, and amplify their message. From blogs, forums, ecommerce sites, and social media pages, your brand can take advantage of these channels to reach your markets and cultivate a strong community […]

Why Do Gaming Companies Need Outsourcers?

The interactive entertainment industry is one of many booming markets that rely on call center service providers for game development and consumer support needs. The sector has been shaping outsourcing capitals into game dev hubs by sending game-related tasks there. Among those top destinations is the Philippines. The Philippines found its niche in the outsourced […]

5 Ways to Improve Customer Service During the Holidays

‘Tis the season when people scramble to buy gifts, plane tickets, vacations, and lots of food. These people, of course, would include you and your customer support service team. Now, you might be asking yourself, “How would I make my team and my customers happy during this time of year?” Luckily, there are ways to […]

What Does It Take to Become a Content Moderator?

The Internet is full of toxicity. Fortunately for innocent users, content moderation ensures the bad apples don’t thrive. Content moderation plays a crucial role in maintaining safe and inclusive online communities. Behind the scenes, content moderators work tirelessly to ensure that user-generated content aligns with platform guidelines and community standards. But what does it take […]

5 Questions That Will Tell You If Your Website Design Needs a Makeover

Your website is one of the most important tools you can use to build relationships with your current and prospective customers. Every aspect of it, whether it’s your website design, subscription and order forms, or even your landing page pop-ups, must always spark a good impression to every visitor that comes across it to increase […]

5 Legal Services You Can Outsource to the Philippines

Legal processes are meant to be strictly between the company and their in-house legal team or law firm. But for the non-core tasks around those legal processes, many businesses are finding it beneficial to outsource to the Philippines or other offshore locations. Entrusting your non-core legal tasks to what you deem a reliable business process […]

Should you outsource content curation?

Has creating content been challenging for your brand? Why not just resort to content curation to gain more followers? One hallmark of an effective content marketing strategy is content curation. It involves gathering, organizing, and presenting valuable and relevant content from various sources to engage and educate target audiences. However, many businesses face challenges in […]

What are the Benefits of Outsourcing Web Services?

Outsourcing web services is greatly helpful in keeping your brand’s strong digital presence. How helpful is it? Read on here. Websites, web applications, and other web services play a pivotal role in attracting and engaging customers. However, developing and maintaining these web services can be a complex and resource-intensive task. This is where outsourcing web […]

What Services Can Help Prepare E-Commerce Sites for the Holidays?

E-commerce websites can benefit from outsourced back office solutions that can give your online shop the visual overhaul and marketing boost it needs for the holidays. Here are some of the services you can outsource for the season and the specific add-ons they can give to your online business: Web Development for Making a Delivery […]

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Open Access BPO Yesterday
Gaining a leg up on the global competition means so much more than speaking your customer's langauage.

Understand their culture and you stand to capture the international market: https://buff.ly/3W2ODcL

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Outsource with a #MultilingualCallCenter that will help you establish a strong foothold in your global markets: https://buff.ly/4bDl6Mj

#WeSpeakYourLanguage
Open Access BPO Yesterday
Open Access BPO hosted a successful #Pride celebration, fostering a spirit of #inclusivity and community.
Attendees enjoyed a lively atmosphere with video showcases, band performances, and a drag queen showcase.

The event highlighted our commitment to #diversity and inclusion within the workplace.

𝗛𝗲𝗮𝗱 𝘁𝗼 𝗼𝘂𝗿 𝗯𝗹𝗼𝗴 𝗳𝗼𝗿 𝗮 𝗳𝘂𝗹𝗹 𝗿𝗲𝗰𝗮𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗲𝗽𝗶𝗰 𝗰𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗼𝗻: https://buff.ly/4cXfjSS

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Open Access BPO is a dedicated employee-centric #outsourcing firm that champions a culture of respect and appreciation for all, regardless of background or identity.

Outsource to gain a #CX team and a strategic employee-centric operations management without losing your focus on growing your business.
Partner with us today: https://buff.ly/4cWE95y

#WeSpeakYourLanguage
#OneWithDiversity #PrideMonth
#Pride2024 #CelebratePride
#OABPOSpeaksWithPride
Open Access BPO 3 days ago
You need skilled and creative #CustomerService agents to wow your customers.
But #hiring the right people to engage with your consumers can be difficult for many brands.

Here's how to tweak your #recruitment strategies to get the best #CX experts: https://buff.ly/3zJNPSn

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Or you can outsource to Open Access BPO and we'll do the recruitment and training for you.

Send us a message today to set up your own team of #CX specialists: https://buff.ly/3VZNHG3

#WeSpeakYourLanguage
#outsourcing #CSat
#CustomerExperience
Open Access BPO 4 days ago
Aside from the different accents, Americans and Britons have different attitudes when talking to #CallCenter agents.

Here's what agents have to know about both types of English-speaking Westerners when providing #CustomerService: https://buff.ly/3WdNKPW

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Anticipate and exceed your global customers' demands with a multilingual #CX expert: https://buff.ly/3WbhEnR

#WeSpeakYourLanguage
#CustomerExperience #CX
Open Access BPO 4 days ago
Great #CallCenter agents rely on strong Team Leaders for guidance and motivation. But even the best intentions can be overshadowed by negative leadership habits.

Check out our blog post for 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁 𝗰𝗼𝗺𝗺𝗼𝗻 𝗽𝗶𝘁𝗳𝗮𝗹𝗹𝘀 𝘁𝗵𝗮𝘁 𝗰𝗮𝗻 𝘀𝗮𝗯𝗼𝘁𝗮𝗴𝗲 𝘆𝗼𝘂𝗿 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 (plus insider tips for becoming a stellar leader who inspires your team and drives results!): https://buff.ly/4eWMurQ

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Ready to man your brand's with the premier #CX team?

Find great call center agents and leaders to help manage your brand's growth when you partner with Open Access BPO: https://buff.ly/3WdMbBy

#WeSpeakYourLanguage
#CustomerExperience #CustomerService
#CallCenterManagement #ContactCenters
#CallCenterLeadership #LeadershipQualities
#EmployeEmpowerment
Open Access BPO 8 days ago
Open Access BPO Makati picked up where our Davao colleagues left off in #PrideMonth celebrations.

Here are some of the highlights in last Friday's Pride Party at The Enderun Tent: https://buff.ly/4cHNoa9
Open Access BPO