Why Do Gaming Companies Need Outsourcers?

Why Do Gaming Companies Need Outsourcers?

Luis Anthony Oliveros Published on March 30, 2023

The interactive entertainment industry is one of many booming markets that rely on call center service providers for game development and consumer support needs.

Call center service providers for Gaming Companies depiction gamers hands holding controllers

The sector has been shaping outsourcing capitals into game dev hubs by sending game-related tasks there. Among those top destinations is the Philippines.

The Philippines found its niche in the outsourced services business, making it one of the top destinations for processes beyond game design and development. Philippine call centers have been handling gaming accounts for digital entertainment companies. These firms are seen to combine with the outsourced game development sector to reach $1 billion worth in the next decade through these outsourcing services provided to gamers:

  • Multilingual Customer Service

    Call center service providers for Gaming Companies depiction diverse multilingual agents

    Support representatives experienced and interested in gaming are preferred for this task. Call center service providers address a wide variety of customer concerns involving gameplay, rules, membership, in-game purchases, game interface, functionality, and merchandise. With gaming’s worldwide popularity, companies must provide multiple language options to make sure nothing is lost in translation. This boosts customer satisfaction and helps ensure brand loyalty and customer retention.

  • Multichannel Technical Support

    Call center service providers for Gaming Companies depiction close up controller with multichannel

    Players rely on the tech support team for technical concerns related to their games, gaming consoles, and even third-party services and devices. Tech support programs train representatives to ensure they have an in-depth understanding of the gaming console and its functionalities, integrations with other service providers, and how they can adequately relay instructions to gamers via the phone, live chat, or email.

  • Content Moderation

    call center service providers for gaming companies depiction content moderation service magnifying lens laptop

    Content moderation from trusted call center service providers ensure the accuracy and quality of content being published on gaming companies’ websites, social media pages, blogs, forums, and any online communities.

    Content moderators filter user-generated text, video, audio, and images to keep out spam, indecent images and videos, and illegal content. This helps gaming brands keep a spotless reputation, drive user engagement, prevent fraud, and protect users from offensive and incorrect information.

  • Data Entry and Management

    Call center service providers for Gaming Companies depiction data analyst hand close up typing on laptop

    Gaming generates a massive amount of data, from in-game statistics to consumer details that need to be compiled, maintained, authenticated, and stored. These are critical pieces of information gaming companies need to develop business decisions and strategize their marketing and sales approaches.

    Given the sensitive nature of data, partnering with a call center service provider with a comprehensive data security strategy is crucial. It’s best to inspect your prospects’ information security policies and solutions, data backup plans and services, and data security certifications and compliance.

  • Translation and Transcription

    Call center service providers for Gaming Companies depiction mutlilingual agent translator smiling holding globe

    Localizing content is necessary for any business that caters to multiple markets, even more so for the interactive entertainment industry. Its revenues are expected to reach $365.60 billion this year, and it’s not showing any signs of slowing down, as it is projected to reach $482.30 billion by 2027.

    Gaming companies must continue to market, engage, and support their global audience with localized marketing and social media content. Outsourcing to call center service providers for their multilingual content translations and audio/video-to-text transcriptions prove valuable in delivering your gaming brand’s message and cultivating your global consumers in the languages they speak and in culturally appropriate ways.

  • Billing and Sales

    Call center service providers for Gaming Companies depiction contact center sales agent

    With the help of call centers, gaming companies can efficiently process payments for subscriptions, memberships, and in-game and real-world accessories and merchandise. They are also gamers’ frontline defense against potential fraud and account hacking , receiving intrusion reports from customers and escalating them to the proper departments for resolution. With the prevalence of digital theft on gaming platforms, only entrust your clientele and their online transactions to a call center with multiple layers of information security solutions and certifications is paramount.

Call center service providers for Gaming Companies depiction gamer back playing

There’s no stopping the gaming industry’s massive growth. And it can benefit from high-quality solutions from call center service providers. This gives players a better gaming experience, so consider the expertise of the outsourcing location to ensure that the services are of excellent quality.

Only a trusted player in the outsourcing industry can help gaming companies, with their specific goals and needs, in enhancing the gamer experience. Let Open Access BPO and our array of 24/7 multilingual, multichannel solutions be that premier customer experience partner for you.

Contact us today, and let’s customize a call center outsourcing program and your customers from in-game and online to the real-world.


Read More

Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.
Open Access BPO
Open Access BPO1 day ago
Meet the diverse superheroes of our #ContactCenter team! From analytical minds to empathetic listeners, we've got it all.

Swipe through to see the incredible personalities, working styles, and motivators that make our customer service shine!

Our #recruitment & training strategies are designed to get the best reps for your brand.
Oursource with us today: OpenAccessBPO.com/get-started

Open Access BPO
Open Access BPO1 day ago
#CallCenters need to build a consistent and memorable #CustomerExperience covering all channels, both digital and non-digital. You need a high-performing #multichannel team that can successfully implement your #CustomerService strategy.

Here's how: https://buff.ly/3qvoHui

Let us create the multichannel program and team for your brand: OpenAccessBPO.com/get-started

Open Access BPO
Open Access BPO2 days ago
Among other benefits, ๐—ฐ๐—ผ๐—ป๐˜๐—ฒ๐—ป๐˜ ๐—บ๐—ผ๐—ฑ๐—ฒ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป monitors and reviews user-generated content to:
โ€ข ensure the safety of customers;
โ€ข combat spam and potential scams;
โ€ข prevent misinformation and fake news;
โ€ข boost user experience; and
โ€ข cultivate an inclusive community.

๐—•๐˜‚๐˜ ๐˜„๐—ต๐—ถ๐—ฐ๐—ต ๐—ฐ๐—ผ๐—ป๐˜๐—ฒ๐—ป๐˜ ๐—บ๐—ผ๐—ฑ๐—ฒ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—บ๐—ฒ๐˜๐—ต๐—ผ๐—ฑ ๐—ถ๐˜€ ๐—ฟ๐—ถ๐—ด๐—ต๐˜ ๐—ณ๐—ผ๐—ฟ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ฏ๐˜‚๐˜€๐—ถ๐—ป๐—ฒ๐˜€๐˜€?
Explore the fascinating types of #ContentModeration shaping the digital landscape: https://buff.ly/3WR5rn5

Work with our content experts to build a community where everyone feels heard and protected: OpenAccessBPO.com/get-started

Open Access BPO
Open Access BPO3 days ago
Preventing your customers from leaving your brand may not be as easy as it sounds, but here are 5 tips your outsourced #CallCenter's customer retention team must consider: https://buff.ly/3Nem7Sb

Ensure brand loyalty with Open Access BPO's high-quality #CustomerSupport. Contact us today: OpenAccessBPO.com/get-started

Open Access BPO
Open Access BPO3 days ago
#CallCenter Team Leaders drive progress and ensure top-notch service for your brand's customers.

Want to unlock the secrets to becoming an extraordinary leader for your team?
Here are the 5 biggest enemies of great leadership, along with a few tips on how to be a good leader: https://buff.ly/45LagCr

Partner with Open Access BPO. We have great call center agents and team leaders to guarantee your brand's growth: OpenAccessBPO.com/get-started

Open Access BPO
Open Access BPO1 week ago
To build a truly customer-centric organization, your #CustomerExperience team must be highly emotionally intelligent.

Here are the 5 advantages of cultivating #EmotionalIntelligence among your #CallCenter staff: https://buff.ly/43uHbcu

Connect with an #outsourcing firm that can deeply connect with your customers: OpenAccessBPO.com/get-started

#CX #CustomerSupport
Open Access BPO