Category: Call Center Industry

The Critical Value of Secure Multilingual Outsourcing for International Brands

Table Of Contents The Growing Demand for Secure Multilingual Outsourcing The Risks of Unsecured Outsourcing Why Secure Multilingual Outsourcing is Essential Securing Customer Data in a Multilingual Environment How Secure Multilingual Outsourcing Providers Do It The Business Benefits of Secure Multilingual Outsourcing Choosing the Right Multilingual Customer Support Provider Fulfill Your Secure Multilingual Outsourcing Needs […]

How Open Access BPO Helps Brands Mitigate Outsourcing Risks

Brands embrace outsourcing as a potent business strategy that offers a blend of efficiency and innovation that redefines their consumer relationships and drives their operational success Companies have come to rely on call centers for services such as frontline customer care and technical support, as well as a host of both back office and knowledge […]

2024 Data Security Insights and Predictions for Brands and Call Centers

As cyber threats continue to escalate and evolve, understanding the gravity of data security is crucial. Brands and call centers face unprecedented challenges, from intricate systems to the sophistication of cyber threats. Let’s take a look at the imminent 2024 data security threats that businesses must grapple with. The Current State of Data Security Keeping […]

2024 Customer Experience Trends Your Brand Must Consider

Brands need to stay ahead of the curve to stand out from the competition. And one crucial aspect that demands your attention is customer experience. As we step into 2024, businesses gear up for significant shifts in how they interact with customers. Customer experience (CX) continues to evolve, influenced by tech advancements and the ever-changing […]

Last-Minute CX Checklist for Ecommerce Brands This Holiday Season

The holiday shopping season is upon us! It’s a season ecommerce brands must gear up for all the online shopping and customer engagements that go with it. In this season of shopping sprees, brands make sure to refine their customer experience (CX) strategies to meet the changing needs of their online consumers. Sometimes, they work. […]

How Outsourcing to a Call Center Fraud-Proofs Your eCommerce Brand

Ecommerce fraud remains a looming concern for companies. As the digital marketplace expands, so does the sophistication of fraudulent activities. What can your brand business do? Ecommerce fraud poses a substantial and escalating challenge, resulting in annual financial losses for businesses. A study by Juniper Research states that global ecommerce fraud losses reached an estimated […]

Why Do Gaming Companies Need Outsourcers?

The interactive entertainment industry is one of many booming markets that rely on call center service providers for game development and consumer support needs. The sector has been shaping outsourcing capitals into game dev hubs by sending game-related tasks there. Among those top destinations is the Philippines. The Philippines found its niche in the outsourced […]

4 Signs that Your Customer Experience Strategy Needs an Update

As customer expectations continue to evolve, businesses must constantly evaluate and upgrade their customer experience strategies to stay ahead of the curve. With the right customer experience strategy, you can show your customers how much you value them. Positive reviews and impressions from these satisfied consumers elevate your brand’s reputation in an authentic, high-trust way. […]

Protecting Your Customers’ Data During the Holidays

Is your business busy during the holiday season? Keep your customers’ data secure during and after transactions to protect them. Before you delve into data security tips for a digitally safe holiday season, let’s take a look at some of the pitfalls that can hurt your business during the festivities: Digital Disasters That Will Impact […]

5 Ways to Improve Customer Service During the Holidays

‘Tis the season when people scramble to buy gifts, plane tickets, vacations, and lots of food. These people, of course, would include you and your customer support service team. Now, you might be asking yourself, “How would I make my team and my customers happy during this time of year?” Luckily, there are ways to […]

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How can we build stronger, more resilient teams together?
The answer starts with empowering employees to prioritize their well-being.

Self-care isn't a perk, it's a foundation for success for any brand, but only if you're sincere in your employee care.

Here are helpful ways to ensure employee self-care: https://buff.ly/pwwtsoR

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We empower our teams to create #CustomerExperiences for your customers.

Our workplaces are built to prioritize self-care for our employees and drive success for our partners.
Outsource with us: https://buff.ly/3yaDcXW

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𝗧𝗲𝗮𝗺 𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗿𝗼𝗹𝗹𝗲𝗱 𝘂𝗽 𝘁𝗵𝗲𝗶𝗿 𝘀𝗹𝗲𝗲𝘃𝗲𝘀 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝗹𝗲𝗴 𝗼𝗳 𝙋𝙡𝙖𝙣𝙩 𝙞𝙩 𝙁𝙤𝙧𝙬𝙖𝙧𝙙, 𝗼𝘂𝗿 𝘁𝗿𝗲𝗲-𝗽𝗹𝗮𝗻𝘁𝗶𝗻𝗴 𝗶𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝘃𝗲 𝗵𝗲𝗹𝗱 𝗶𝗻 𝗦𝗶𝗻𝗶𝗹𝗼𝗮𝗻, 𝗟𝗮𝗴𝘂𝗻𝗮 𝗼𝗻 𝗠𝗮𝘆 𝟭𝟬, 𝟮𝟬𝟮𝟱.

Held in partnership with non-profit Fostering Education & Environment for Development, Inc., volunteers from the call center's Makati office planted 200 indigenous forest trees in the UP Laguna-Quezon Land Grant–part of the Sierra Madre's 9,000+ hectare protected forest.

The initiative focused on targeted reforestation and biodiversity conservation within this crucial ecosystem.

𝘗𝘭𝘢𝘯𝘵 𝘪𝘵 𝘍𝘰𝘳𝘸𝘢𝘳𝘥 underscores Open Access BPO's commitment to corporate social responsibility. By actively engaging in green initiatives, the company demonstrates a tangible dedication to creating a positive impact on the environment and the local community.

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This May, the conversation around #MentalHealth awareness rightly shifts towards action.

At Open Access BPO, we're dedicated to fostering a culture where our employees' mental well-being is a priority, through our employee engagement activities, employee-centric policies, and healthcare initiatives: https://buff.ly/kBYj9xI

This commitment empowers our team and reinforces our belief in the importance of advocating for better support for all.

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Open Access BPO 2 days ago
#𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗶𝘀 𝗼𝗳𝘁𝗲𝗻 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝗮𝗻𝗱 𝗹𝗮𝘀𝘁 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝗮 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗵𝗮𝘀 𝘄𝗶𝘁𝗵 𝗮 𝗯𝗿𝗮𝗻𝗱.
It offers multiple opportunities to make a great impression and build lasting loyalty.

But even a single customer service blunder can quickly turn a positive #CustomerExperience sour.

There are more support failures that can may customers abandon your brand and check out your competition.

What you do to prevent them from happening is critical.
Start with a powerful #CustomerSupport strategy: https://buff.ly/xr3yMqT

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Let's give your consumers the #CustomerExperience they'll be talking about for years: https://buff.ly/3yaDcXW

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Open Access BPO 3 days ago
Expanding your #startup internationally can unlock a world of opportunities.
From market research to talent acquisition, #outsourcing can be a powerful tool to streamline your global expansion.

But how can you tell if your startup is truly ready to take on the world?
Before you take the leap, check out these essential signs of international expansion readiness: https://buff.ly/aEtrOFi

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Ready to take the leap and expand your startup internationally?

Let Open Access BPO help you navigate the complexities of global expansion through our #BPO solutions: https://buff.ly/3yaDcXW

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Open Access BPO 6 days ago
Staying competitive often means finding smarter ways to operate and deliver great results.

For many global brands, that involves partnering with #outsourcing experts, and the Philippines is a go-to destination.

What's makes these outsourcing collaborations so impactful for a company's growth?

Learn why so many companies trust Philippine outsourcing companies to help them flourish and expand: https://buff.ly/UKynqaI

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Just like many of the world's top brands, you can count on Open Access BPO to deliver excellent #CustomerExperience through our outsourcing services.

Ready to see how we can help your customer service shine? Get in touch: https://buff.ly/3yaDcXW

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