Makati City, Philippines, July 1, 2024 – Open Access BPO has achieved ISO certification, recognizing the multilingual call center company’s information security management excellence. Open Access BPO received ISO/IEC 27001:2022 Standard Certificate for its secure customer experience, content management, and back office services. This certifies that the company meets the rigorous information security management standards […]
As cyber threats continue to escalate and evolve, understanding the gravity of data security is crucial. Brands and call centers face unprecedented challenges, from intricate systems to the sophistication of cyber threats. Let’s take a look at the imminent 2024 data security threats that businesses must grapple with. The Current State of Data Security Keeping […]
The holiday shopping season is upon us! It’s a season ecommerce brands must gear up for all the online shopping and customer engagements that go with it. In this season of shopping sprees, brands make sure to refine their customer experience (CX) strategies to meet the changing needs of their online consumers. Sometimes, they work. […]
Ecommerce fraud remains a looming concern for companies. As the digital marketplace expands, so does the sophistication of fraudulent activities. What can your brand business do? Ecommerce fraud poses a substantial and escalating challenge, resulting in annual financial losses for businesses. A study by Juniper Research states that global ecommerce fraud losses reached an estimated […]
To mark Cybersecurity Awareness Month, Open Access BPO’s Information Security & Compliance team launched a month-long information campaign. Cybersecurity Awareness Month is an annual reminder for all to secure our data by remaining vigilant against digital threats. The company’s Information Security & Compliance team believes that staying vigilant means recognizing and addressing top cybersecurity threats. […]
Is your business busy during the holiday season? Keep your customers’ data secure during and after transactions to protect them. Before you delve into data security tips for a digitally safe holiday season, let’s take a look at some of the pitfalls that can hurt your business during the festivities: Digital Disasters That Will Impact […]
Open Access BPO recently concluded its Data Privacy Awareness Month with weekly activities and created a data privacy and security handbook to educate employees about the proper and secure ways of handling data. The company designated May 2022 as its first annual Data Privacy Awareness Month, aligning it with the Philippines’ National Privacy Commission’s Privacy […]
PCI DSS | Open Access BPO Secures PCI DSS Certification With Payment Card Industry Data Security Standard certification from the PCI Security Standards Council, Open Access BPO assures information security for every customer transaction. GDPR | Open Access BPO Achieves GDPR Compliance General Data Protection Regulation compliance means seamless data security and access for customers. […]
Is Data Safe From Security-Related Outsourcing Issues? Dealing with data security intrusions is indeed a valid point of concern for businesses looking into outsourcing. But a professional third-party provider can guarantee that data will remain safe even when contracted overseas. Best Practices to Boost Data Security in Call Centers Contact centers manage sophisticated and complex […]
Multilingual outsourcing firm Open Access BPO recently organized a cybersecurity exercise to test their breach detection, response, and recovery strategies, ensuring data security for their employees and clientele. These past two years highlight the need for businesses to enforce strong data security measures, practices, and tools. According to Deloitte, cybercrimes are on the rise as […]