Multilingual call center Open Access BPO officially launched its new employee-geared wellness initiative aimed at encouraging and supporting healthier habits among its workforce. The three-month program, dubbed SHIFT: An OABPO Lifestyle Modification Program, kicked off with a company-wide orientation on July 30, 2025. The event was held at the company’s Makati headquarters in the Robinsons […]
Pride Month may have wrapped up weeks ago, but the Open Access BPO team is still feeling the positive energy from our internal events that celebrated diversity and being our true selves. This underscores the success of the multilingual call center’s inaugural Pride Week, a series of activities recently conducted across our Makati and Davao […]
MAKATI CITY, Philippines, June 2, 2025 — Multilingual call center Open Access BPO successfully completed its “Plant it Forward: Tree-Planting Initiative 2025,” a two-part event reflecting the company’s growing commitment to environmental sustainability and corporate social responsibility. The “Plant it Forward” initiative saw enthusiastic participation from employees across the company’s two Philippine offices, in Makati […]
Table Of Contents The Growing Demand for Secure Multilingual Outsourcing The Risks of Unsecured Outsourcing Why Secure Multilingual Outsourcing is Essential Securing Customer Data in a Multilingual Environment How Secure Multilingual Outsourcing Providers Do It The Business Benefits of Secure Multilingual Outsourcing Choosing the Right Multilingual Customer Support Provider Fulfill Your Secure Multilingual Outsourcing Needs […]
Table Of Contents Why Choose an Outsourced Call Center Partner? Long-Term Impact of a Collaborative Partnership Evaluating Your Customer Experience Strategy When is it Time to Upgrade Your CX Strategy? Triggers for a CX Upgrade Why Should You Upgrade Your CX Strategy Regularly? Key Metrics for Your Customer Experience Strategy Choosing the Right Outsourced Call […]
The future of customer experience (CX) is shifting at an unprecedented pace, and brands that fail to keep up risk losing their competitive edge. The Top Customer Experience Goals Your Brand Needs to Pursue Now Brand expectations will continue to rise this 2025. The same goes for the demand for seamless, secure, and highly personalized […]
After more than three months of wellness sessions and weigh-ins, Drop It Like It’s Hot: The Open Access BPO Weight Loss Challenge reached its finale in a special awarding ceremony last February 5, 2025. Challengers from Manila and their colleagues gathered at the company’s Makati City office, while their Davaono counterparts met at the Davao […]
OABPO Taipei: Ten Years Strong Bohemian Flair in Manila An Awesome Decade in Davao Every year, multilingual Open Access BPO (OABPO) rings in the new year with a grand celebration, uniting its teams in a spirited kickoff that sets the tone for the months ahead. More than just parties, these are moments for employees to […]
The year 2025 presents a pivotal moment for customer experience (CX). Its future hinges on a delicate balance: leveraging technology to enhance efficiency while preserving the irreplaceable value of human connection. As companies grapple with this reality, the role of call center outsourcing is evolving rapidly, demanding a new breed of solutions that prioritize both […]