Category: Call Center Industry

Open Access BPO Joins the Contact Center Association of the Philippines

MAKATI CITY, Philippines, June 08, 2021 — Multilingual call center, Open Access BPO, announced its official membership in the Contact Center Association of the Philippines (CCAP). CCAP is a non-profit organization composed of leading call centers in the Philippines. It advocates on behalf of the local outsourcing industry and supports the Philippines’ global dominance in […]

Open Access BPO Invests $20 Million to Expand Taipei Knowledge Process Outsourcing Facility

TAIPEI, Taiwan, May 5, 2021 — Multinational business process outsourcing (BPO) firm, Open Access BPO, announced its investment to expand its multilingual knowledge process outsourcing (KPO) and call operations. The investment adds a new Taiwan office. The global outsourcing firm has facilities in China, the Philippines, and its US headquarters in Las Vegas, Nevada. Launched […]

How Open Access BPO future-proofs your offshore operations

Open Access BPO provides competitive solutions for offshore redundancy. With redundancy, you benefit from seamless 24/7 contact center services for your business and your customers, unaffected by events that threaten your operations. Events like the current COVID-19 pandemic, highlight just how imperative business continuity is. In March 2020, asset management firm Mercer reported that more […]

[Infographic] Open Access BPO’s Strategic Locations

Businesses commonly gravitate towards outsourced contact centers with relevant experience in specific industries and solutions. Rightly so. Of course, the list of what makes a business process outsourcing (BPO) firm an ideal prospect goes well beyond that. You must also consider is the location of their operations facilities. After all, each locale can provide both […]

[Infographic] How Open Access BPO Implements Its Programs

When choosing a service provider to outsource their processes, businesses must also understand how their prospects develop and deploy their programs. The outsourcing company must have the processes, technologies, and the skilled workforce to address every client’s needs and help them achieve their long-term plans. Good outsourcing companies combine long-range thinking with the processes, technologies, […]

Connecting with Teams, Clients, and Customers During COVID-19

Open Access BPO’s steps to protect and support our teams and business partners amidst COVID-19. Our Operations and Support teams have implemented safe work arrangements for our staff. Our seamless business continuity planning ensures that our clients receive uncompromised service. Flexible Work During Community Quarantine After closely monitoring the situation, we classified our employees into […]

Outsourcing to beat the e-commerce holiday shopping rush

‘Tis the season of tinsel, parties, and most of all, spending sprees! Cyber Week kicked off the holiday rush, and it’s expected to get busier until Christmas and New Year. Often, the last quarter of the year is a dizzying wave of last-minute purchases and rush deliveries bundled with armies of frustrated customers. Despite the […]

How can an e-commerce business survive the holiday madness?

In less than a month, millions of Thanksgiving turkeys will grace banquets and signal the much-awaited Black Friday and Cyber Monday shopping bonanzas. With price slashes often too good to resist, bargain hunters are expected to flood every brick-and-mortar store and e-commerce business’ website. People will also be reaching out to brands’ customer service channels […]

Open Access BPO launches employee leadership training program

Call centers in the Philippines understand the importance of employee enrichment initiatives in keeping employees happy, fulfilled, and motivated. As such, many of them establish training programs to help employees develop and enrich their skills to boost their confidence and progress in their chosen career paths. Multilingual call center Open Access BPO recently launched its […]

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO3 hours ago
Developing countries, including India, Indonesia, and the Philippines, showed 30% increase in gig platform use.

See how Open Access BPO empowered a leading #GigEconomy platform with tried-and-true #CX and process management solutions. Get your hands on our exclusive market insights today: https://buff.ly/2WwrLqR

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO9 hours ago
Setting the right performance metrics helps your #CustomerService team achieve business goals and scale as you grow. Partner with a qualified #BPO provider for seamless program management: https://buff.ly/2Vhw7BB

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 day ago
With their ability to solve simple issues instantly, chatbots allow brands to make the always-on consumer happy.

Enhance your #LiveChat support strategy with these 7 best practices: https://buff.ly/3lbuHn4

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 days ago
Get a glimpse of what The Open Access Difference can offer your business in the #GigEconomy: https://buff.ly/3zN708T

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO3 days ago
Here are five ways to help your business gain a deeper understanding of your customers' needs:
✔️ Put yourself in their shoes
✔️ Conduct customer research
✔️ Gather #CustomerFeedback
✔️ Go to social media
✔️ Maximize your #CRM system

Read more: https://buff.ly/2TAVDRN

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO3 days ago
What began as a humble telemarketing startup in 2006 has grown into a full-suite multilingual outsourcing provider.

Get to know Open Access BPO more: https://buff.ly/3BJXBk9

#WeSpeakYourLanguage
Do NOT follow this link or you will be banned from the site!