Category: Call Center Industry

[Infographic] Open Access BPO’s Strategic Locations

Businesses commonly gravitate towards outsourced contact centers with relevant experience in specific industries and solutions. Rightly so. Of course, the list of what makes a business process outsourcing (BPO) firm an ideal prospect goes well beyond that. You must also consider is the location of their operations facilities. After all, each locale can provide both […]

[Infographic] How Open Access BPO Implements Its Programs

When choosing a service provider to outsource their processes, businesses must also understand how their prospects develop and deploy their programs. The outsourcing company must have the processes, technologies, and the skilled workforce to address every client’s needs and help them achieve their long-term plans. Good outsourcing companies combine long-range thinking with the processes, technologies, […]

Connecting with Teams, Clients, and Customers During COVID-19

Open Access BPO’s steps to protect and support our teams and business partners amidst COVID-19. Our Operations and Support teams have implemented safe work arrangements for our staff. Our seamless business continuity planning ensures that our clients receive uncompromised service. Flexible Work During Community Quarantine After closely monitoring the situation, we classified our employees into […]

Outsourcing to beat the e-commerce holiday shopping rush

‘Tis the season of tinsel, parties, and most of all, spending sprees! Cyber Week kicked off the holiday rush, and it’s expected to get busier until Christmas and New Year. Often, the last quarter of the year is a dizzying wave of last-minute purchases and rush deliveries bundled with armies of frustrated customers. Despite the […]

How can an e-commerce business survive the holiday madness?

In less than a month, millions of Thanksgiving turkeys will grace banquets and signal the much-awaited Black Friday and Cyber Monday shopping bonanzas. With price slashes often too good to resist, bargain hunters are expected to flood every brick-and-mortar store and e-commerce business’ website. People will also be reaching out to brands’ customer service channels […]

Open Access BPO launches employee leadership training program

Call centers in the Philippines understand the importance of employee enrichment initiatives in keeping employees happy, fulfilled, and motivated. As such, many of them establish training programs to help employees develop and enrich their skills to boost their confidence and progress in their chosen career paths. Multilingual call center Open Access BPO recently launched its […]

Call center fraud shouldn’t discourage you from outsourcing

You’d think call center fraud would finally cease when the General Data Protection Regulation (GDPR) was enforced. Yet, as much as the ruling pushes companies to tighten their grip on data security, it’s still just another day at the office for seasoned criminals. With stories of fraudulent activities becoming public knowledge, companies in the business […]

What can the EU’s new data security and privacy policy mean for call centers?

The European Union’s (EU) new data security and privacy directive seeks to improve how businesses, including call centers, handle vital and personal data of the trade bloc’s constituents. This presents implications on how contact centers should process an EU citizen’s personal information. In early 2016, the EU signed into law its new data protection policy, […]

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