WHO WE ARE

Open Access BPO is a multilingual outsourcing company providing multichannel processes for businesses of any industry, size, and location. We provide a wide range of customizable services, including customer experience, content moderation, and back office solutions.

What began as a humble telemarketing startup in 2006 has grown into a full-suite service provider with over 30 language offerings.

WE ARE ON A JOURNEY THAT KEEPS GETTING BETTER

So, it begins`

2006

Ben Davidowitz starts Open Access BPO in San Carlos, California as a telemarketing company. Henry Chang signs on a partner and co-founder soon after.

A new hub of possibilities

2007

We launch our first contact center in the Philippines to leverage the country’s market access and skilled workforce.

The value of experience

2008

Driven by the goal to provide better solutions to our clients and their growing needs, we expand our portfolio of services to include customer service and technical support.

Then, there were two

2014

The needs of our expanding client list lead to the launch of our operations site in Taipei, Taiwan, further strengthening our East Asian multichannel support solutions.

There is no stopping growth

2015

Our third global office launches in Davao, Philippines to enhance our redundancy measures and improve cost efficiency. Our multilingual capability grows as we begin offering business solutions in over 20 languages.

Reaching new market heights

2017

We break ground in Xiamen, China on what would become our fourth campus. This enables us to help our global partners successfully navigate the complex ecosystem of customer engagement and regulations in the Chinese market.

Expanding opportunities

2019

Launching our second campus in Makati, Philippines brings more business growth opportunities for us and our clients.

We also maintain our position as a leading outsourcing partner with our growing KPO and FinTech projects.

Business continuity and resiliency

2020

Our global campuses maintain full operations, providing unhampered services to our clients and taking on new contracts even as the world faces the pandemic.

Launching Open Access BPO Onshore™ Solutions in our Las Vegas, Nevada addresses the challenges brought on by post-pandemic economics.

Thriving in the face of challenges

2021

A large investment is made to expand our Taipei, Taiwan operations so we can meet the growing demands for multilingual KPO support operations.

Expanding our global presence

2022

We launch our seventh global facility in the Philippines, right in the heart of the Makati business district to support our continuously growing programs and teams.

The best is yet to come!

Watch this space: we’re growing and glowing!

MISSION

Open Access BPO provides dynamic solutions enabling growing businesses to create more impactful customer experiences and increase operational efficiencies in an ever-connected world.

VISION

To be the global BPO leader providing the best results through industry-leading customized solutions.

OUR CORE VALUES

Put customers first

Do the right thing

Make awesome happen

Celebrate diversity

Work as one team, one family

Put customers first

Our people-first approach and awesome teams make everything we do memorable and outstanding.

Do the right thing

Solutions aren’t one-size-fits-all. We’re equipped to create inspired programs for collective growth within our company and yours.

Make awesome happen

We embrace the countless possibilities leading to success. Our diverse team provides flexible multilingual solutions to make awesome happen for your brand.

Celebrate diversity

With employees from over 20 countries working alongside each other, we are a melting pot of culture, individuality, and inclusivity.

Work as one team, one family

Every day, we are guided by our collective goal to drive our company, clients, and employees towards progress and happiness.

Open Access BPO