WHO WE ARE

Open Access BPO is a multilingual outsourcing company providing multichannel processes for businesses of any industry, size, and location. We provide a wide range of customizable services, including customer experience, content moderation, and back office solutions.

What began as a humble telemarketing startup in 2006 has grown into a full-suite service provider with over 30 language offerings.

We are on a journey that keeps getting better

So it begins.

2006

Ben Davidowitz starts Open Access BPO in San Carlos, California as a telemarketing company. Henry Chang signed on a partner and co-founder soon after.

A new hub of Possibilities.

2007

We launch our first contact center in the Philippines to leverage its market access and skilled workforce.

The value of experience.

2008

To better serve our clients and their growing needs, we expand our portfolio of services to include customer service and technical support.

Then there were two.

2014

We expand operations, opening an office in Taipei, Taiwan to provide existing and potential clients multichannel support for more East Asian languages.

There is no stopping growth.

2015

Our third office launches in Davao, Philippines for better redundancy measures and to improve cost efficiency. Our multilingual capability grows; we begin offering over 20 languages.

Reaching new market heights.

2017

We open our fourth campus in Xiamen, China to help our global partners successfully navigate the complex ecosystem of customer engagement and regulations in the Chinese market.

Expanding opportunities.

2019

We bring more business opportunities for your expansion with the launch of our second Makati City, Philippines branch.

Mission

Open Access BPO provides dynamic solutions enabling growing businesses to create more impactful customer experiences and increase operational efficiencies in an ever-connected world.

Vision

To be the global BPO leader providing the best results through industry-leading customized solutions.

OUR CORE VALUES

Put customers first

Do the right thing

Make awesome happen

Celebrate diversity

Work as one team, one family

Put customers first

Our people-first approach and awesome teams make everything we do memorable and outstanding.

Do the right thing

Solutions aren’t one-size-fits-all. We’re equipped to create inspired programs for collective growth within our company and yours.

Make awesome happen

We embrace the countless possibilities leading to success. Our diverse team provides flexible multilingual solutions to make awesome happen for your brand.

Celebrate diversity

With employees from over 20 countries working alongside each other, we are a melting pot of culture, individuality, and inclusivity.

Work as one team, one family

Every day, we are guided by our collective goal to drive our company, clients, and employees towards progress and happiness.