HOW WE DO IT

We integrate business intelligence, advanced processes, and diversity to deliver operational excellence.

Our Advantage - Facilities

STRATEGIC LOCATIONS

Our campuses are in top outsourcing hubs in Asia, giving us access to highly skilled bilingual talents and enabling our clients to cater to diverse global markets.

Our Advantage - Multilingual

MULTILINGUAL EXPERTISE

We develop our services to in over 30 languages, enabling our partners to reach out and support their global consumers. Market growth has never been easier.

Our Advantage - Multilingual

SCALABLE PROCESS

We create custom solutions for every business need. Regardless of urgency, size, and service, we can align client goals with operational excellence.

How We Can Help

We take pride in the following advantages that keep us above the stiff competition among Philippine call centers.

Hands-on
management

Low attrition
rate

High quality
standards

State-of-the-art
facilities

Extensive screening
& training processes

Strategic
locations

Hands-on management

Open Access BPO's executive management deeply believes in a hands-on and collaborative management approach. So instead of having to rely on mid-level managers to address customer support issues, clients can simply call upper management and resolve issues in a matter of minutes.

Low attrition rate

At Open Access BPO, we reduced our quarterly attrition rate to 3.7% in 2017 from 5.07% in 2016. This means that the individuals working on your business' campaigns are both well-compensated and are also highly motivated to help your customers. The result: quality customer support that meets international standards.

High quality standards

Our company upholds the highest international standards for every business aspect. From our meticulous screening process and constant employee training, down to our quality assurance methods and leadership practices, we see to it that what we do will always produce excellent results.

State-of-the-art facilities

As security plays a vital part in customer-related processes, our tech support, customer service, and other back office processes are protected by confidentiality clauses and reliable data-storing technologies. Open Access BPO designed these stringent security measures to protect the privacy and interest of your company and your customers.

Extensive screening & training processes

We don't just hire anyone qualified for the job; we make sure that all applicants undergo a rigorous screening process before they can join the company. This includes a series of interviews and assessment. All these are done to ensure that every individual who represents Open Access BPO and its accounts is able to live up to the outsourcing deal's standards.

Strategic locations

Open Access BPO's main operations site is located in the world's top choice for call center outsourcing, the Philippines. Our other offices are in Taiwan and China. These locations not only guarantee you access to a highly qualified multilingual workforce, you also get the advantage of having a central headquarters catering to your diverse consumer base. This eliminates the need to station separate outsourced teams across the world.

Our advantages are your upper hand. Partner with us.