With English as one of its official languages, the Philippines is home to the most English-proficient population in Asia. It is even recognized as the country with the best Business English in 2012, beating the US*, Australia, and the UK. For their superior language skills and neutral accent, Filipinos make a competitive force in the call center outsourcing industry.
Ninety-five percent of Filipino call center and outsourcing agents are college graduates with specializations in complex fields of study such as Engineering, Nursing, Physical Therapy, Journalism, and Information Technology, among others. Their educational backgrounds make them adept in the high-skill accounts they are assigned to and the industries they represent.
The local pop culture is saturated with American influence through popular TV shows, music, films, and other Western influences being embraced in the country. Filipinos relate to American English, enabling them to converse effectively with Westerners without much contextual differences.
Improving Standard of Living
The Philippines has a viable economy that enables Filipinos to purchase commodities at reasonable prices. Based upon economic differences between the Philippines and the United States, organizations can expand their businesses without hefty overhead costs, thus allowing the workers to live comfortably.
Outsourcing to the Philippines
The tremendous growth savored by the business process outsourcing (BPO) industry of the Philippines did not happen overnight nor on a fluke. It took great trust and expertise from visionaries and pioneers to hone it into the colossal industry that it is today, relying primarily on what the country has to offer.
For a country that lies miles away from major commercial centers of the Western world, it may seem absurd for countless brands — big and small — from across the globe to entrust a unit of their operations to Philippine-based outsourcing firms. There has to be a valid reason behind the increasing popularity of outsourcing among businesses, particularly those from the US and the UK.
Cost reduction, for one, is a big advantage that lures businesses into the country. Here, you get to set an office, manage an expert staff, and accomplish business processes for a cost that is significantly lower than what you can get from anywhere else in the world. But more than the affordability, it is the high-caliber output that places Philippine BPO above its counterparts. With the Philippines’ high tertiary education rate, you can be assured that your outsourced roles are carried out by professionals of their respective fields. On top of that, the country’s strategic location and culturally diverse workforce make it an ideal central headquarters for companies with multinational markets and multilingual service needs.
These are the same advantages that Open Access BPO saw in the Philippines and eventually played crucial roles in our own success. Tapping Philippine resources is the one big leap that paved our way towards growth. Outsourcing to us lets you harness the same advantages that helped put our name among the forerunners of the country’s call center and back office outsourcing sector.
Facts About Outsourcing to the Philippines
Seven Philippine cities are included in Tholon’s 2014 Top 100 Outsourcing Destinations.
Manila ranked 2nd on the said report’s current standings.
BPO firms in the Philippines are among the country’s primary revenue contributors with an estimated 7.8% GDP boost in 2016.
The Philippine BPO sector is estimated to be worth $25 billion by 2016 after generating $15.5 revenues in 2013.
The outsourcing sector has consistently exceeded growth forecasts, including the latest 17% revenue increase for 2013.
BPO firms in the Philippines are major employment drivers that helped the country increase its employment rate to 94%.
The year 2014 marked another milestone for the industry, as its workforce count totaled one million this year.
The Philippines beat big English-speaking nations like the US in the 2012 Business English Index of the GlobalEnglish Corporation.
Did You Know that the Philippines…
…has over 7,000 islands. It can have as many as 7,107 islands, depending on low or high tide.
…has the most number of boy scouts after the US and Indonesia.
…is the third largest English-speaking country in the world.
…has more than 35 million mobile phone subscribers, making it the “Texting Capital of the World.”
…sends 350 to 400 million text messages daily–-more than that of Europe and the United States combined.
…is hailed as the Social Media Capital of the World, with tech savvy Filipinos spending 53 hours a week on social networking sites; 11 hours more than the global average of 42 hours.
…has 175 languages and dialects, and 171 of these are actively used in the country.
…is the world’s largest supplier of expat nurses.
…has the largest migration network in the world with 11 million Filipinos living and working overseas.
* According to the Business English Index (BEI), an annual directory conducted by the Global English Corporation that measures a country’s ability to converse Business English effectively.