The tremendous growth savored by the business process outsourcing (BPO) industry of the Philippines did not happen overnight nor on a fluke. It took great trust and expertise from visionaries and pioneers to hone it into the colossal industry that it is today, relying primarily on what the country has to offer.

English proficiency

Educated workforce

Westernized society

Improving standard of living

English proficiency

With English as one of its official languages, the Philippines is home to the most English-proficient population in Asia. Filipinos are exposed to the Western culture and English at an early age, being used as the primary medium of instruction in schools, institutions, and both in commerce and law. For their superior language skills and neutral accent, Filipinos make a competitive force in the call center outsourcing industry.

Educated workforce

Ninety-five percent of Filipino call center and outsourcing agents are college graduates with specializations in complex fields of study such as Engineering, Nursing, Physical Therapy, Journalism, and Information Technology, among others. Their educational backgrounds make them adept in the high-skill accounts they are assigned to and the industries they represent.

Westernized society

The local pop culture is saturated with American influence through popular TV shows, music, films, and other Western influences being embraced in the country. Filipinos relate to American English, enabling them to converse effectively with Westerners without much contextual differences.

Improving standard of living

The Philippines has a viable economy that enables Filipinos to purchase commodities at reasonable prices. Based upon economic differences between the Philippines and the United States, organizations can expand their businesses without hefty overhead costs, thus allowing the workers to live comfortably.


For a country that lies miles away from major commercial centers of the Western world, it may seem absurd for brands from across the globe to entrust their operations to Philippine-based outsourcing firms. There has to be a valid reason behind the increasing popularity of outsourcing among businesses, particularly those from the US and the UK.

Cost reduction, for one, is a big advantage that lures businesses into the country. Here, you can set up an office, manage an expert staff, and accomplish business processes for a cost significantly lower than what you can get from anywhere else in the world. But more than the affordability, it is the high-caliber output that places Philippine BPO above its counterparts. With the Philippines' high tertiary education rate, you can be assured that your outsourced roles are carried out by professionals of their respective fields. On top of that, the country's strategic location and culturally diverse workforce make it an ideal central headquarters for companies with multinational markets and multilingual service needs.

These are the same advantages that Open Access BPO saw in the Philippines and eventually played crucial roles in our own success. Tapping Philippine resources is the one big leap that paved our way towards growth. Outsourcing to us lets you harness the same advantages that helped put our name among the forerunners of the country's call center and back office outsourcing sector.

Facts about Outsourcing to the Philippines

  • The Philippines is ranked second in the Top 50 Digital Nations list in the Tholons Services Globalization Index 2018.
  • Five Philippine cities are recognized in that Tholons report's Top 100 Super Cities list; Manila is on the second notch.
  • BPO firms in the Philippines are among the country's primary revenue contributors with an estimated 7.8% GDP boost in 2016.
  • The Philippine BPO sector is estimated to be worth $25 billion by 2016 after generating $15.5 revenues in 2013.
  • The outsourcing sector has consistently exceeded growth forecasts, including the latest 17% revenue increase for 2013.
  • BPO firms in the Philippines are major employment drivers that helped the country increase its employment rate to 94%.
  • The year 2014 marked another milestone for the industry, as its workforce count totaled one million this year.

Did you know that that Philippines…

…has over 7,000 islands? It can have as many as 7,107 islands, depending on low or high tide.

…is the fifth largest English-speaking country in the world?

…has been hailed as the "Texting Capital of the World?" There are more than 35 million mobile phone subscribers in the country sending approximately up to 400 million SMS messages daily.

…is also known as the " Social Media Capital of the World?" According to a recent report, there are over 67 million Filipinos on the social web users for an average of three hours and 57 minutes a day.

…has 175 languages and dialects, and 171 of these are actively used in the country?

…is the world's largest supplier of expat nurses?

…has the largest migration network in the world? There are around 11 million Filipinos living and working overseas.

Interested in outsourcing to the Philippines? We can help.

Open Access BPO