Back Office support

Bringing people, strategy, and technology together to drive backend efficiency and improve business performance.

Streamlined back office operations sustain customer happiness and business growth. At Open Access BPO, we build process frameworks from scratch to help improve both customer experiences and digital experiences.

Here's how we can help you.

Reduce costs, increase productivity
Turn data into strategy and make smart decisions
Prevent online fraud for better digital experiences
Drive operational effectiveness and improve CX

Open access bpo Back office support

Data Management

Data Entry

Transcription

Web Research

Multilingual Translation

Image Editing

DATA MANAGEMENT

Our dedicated agents organize, manage, and process your volumes of data in real-time for accurate results, so you don’t have to.

  • Data cleansing
  • Data enrichment
  • Database maintenance
  • Records management
  • Data analysis

DATA ENTRY

Our efficient data entry solutions contribute to business productivity and enable support reps to provide correct information to customers all the time.

  • Data verification
  • Data categorization
  • Data mining

TRANSCRIPTION

Whether you need to process scanned documents or multimedia recordings, our team can transcribe your files for easier storage and retrieval.

  • Audio-to-text
  • Video-to-text
  • Medical transcription
  • Legal transcription
  • Offline captioning/Closed captioning

WEB RESEARCH

Our web research services complement other back-office processes such as data entry and data management to ensure information accuracy.

  • Product research
  • Document research
  • Information verification
  • Academic research
  • Market and industry research
  • Social media research

MULTILINGUAL TRANSLATION

With a multilingual workforce speaking more than 30 languages, we can translate your documents, databases, and all types of content into the language you prefer.

Text
  • Corporate documents
  • Software
  • Product manuals
  • Website content
  • Customer reviews


Audiovisual
  • Recorded voice calls
  • Multimedia and video content
  • Legal and law enforcement transcription

IMAGE EDITING

Let our creative talents edit and enhance your photos to improve the appearance of your online platforms for a consistent, on-brand look.

  • Product images
  • Website photos
  • Social media photos
  • Marketing and advertising collateral

We handle your effort-intensive tasks so you can make room for your critical business priorities.