Back Office support

Increased business performance and revenue through improved back end efficiency

A robust back office sustains customer happiness and business growth. At Open Access BPO, our efficiency specialists build process frameworks from scratch, specially designed to meet your unique needs to help improve both digital and customer experiences.

Back office services

What every business needs is a streamlined process that brings together people, strategy, and technology to drive back end efficiency and improve business performance. Open Access BPO offers programs to help businesses grow and reach new markets.

With our selection of back office offerings, we can help you reduce costs while increasing productivity and revenue. We turn data and industry experience into custom strategies to help you make smart business decisions. We can also help you prevent online fraud for better digital experiences. All these can drive operational effectiveness and improve overall customer experience for your brand.

Open access bpo Back office support

Data Management

Data Entry

Transcription

Web Research

Multilingual Translation

Image Editing

Data Management

Managing large volumes of customer and enterprise data can be overwhelming for busy companies. Our dedicated agents organize, manage, and process your data in real-time for accurate results.

  • Data cleansing
  • Data enrichment
  • Database maintenance
  • Records management
  • Data analysis

Data Entry

Effective information management starts with accurate data entry. With our data entry solutions, we contribute to business productivity and enable support reps to provide correct information to customers all the time.

  • Data verification
  • Data categorization
  • Data mining

Transcription

Translating audio files or videos into readable text is a convenient way to backup or process your data. Whether you need to process scanned documents or multimedia recordings, our team can transcribe your files for easier storage and retrieval.

  • Audio-to-text
  • Video-to-text
  • Medical transcription
  • Legal transcription
  • Offline captioning/Closed captioning

Web Research

Your front and back offices must use reliable and research-based information only. Our web research services complement other back office processes, such as data entry and data management, to ensure information accuracy.

  • Product research
  • Document research
  • Information verification
  • Academic research
  • Market and industry research
  • Social media research

Multilingual Translation

With a multilingual workforce speaking more than 30 languages, we can translate your documents, databases, and all types of content into the language you prefer.

Text
  • Corporate documents
  • Software
  • Product manuals
  • Website content
  • Customer reviews


Audiovisual
  • Recorded voice calls
  • Multimedia and video content
  • Legal and law enforcement transcription

Image Editing

The images you post online should have a consistent, on-brand look. Let our creative talents edit and enhance your photos to improve the appearance of your online platforms.

  • Product images
  • Website photos
  • Social media photos
  • Marketing and advertising collateral

Looking for custom back office services? We can help you.