Category: Culture

Open Access BPO Unveils Marble Bust to Honor Tattoo Artist Apo Whang-Od

Open Access BPO’s leadership team recently trekked to Buscalan in the Philippines’ Kalinga province to unveil a monumental marble bust in homage to the mambabatok (indigenous tattoo artist) Apo Whang-Od. The turnover ceremony for the bust commenced on the morning of May 3rd with a traditional pig offering ritual. Later in the afternoon, the leadership […]

Open Access BPO Relaunches Employee Wellness Program with Yoga Session

Multilingual call center Open Access BPO recently relaunched its employee fitness program last May 8, 2024 with a beginner-friendly yoga session held on the terraces of its Makati office. Led by wellness specialist and Yoga Instructor Zee Villarin, the session focused on promoting relaxation and overall well-being among employees. Yoga is recognized for its physical […]

Open Access BPO Consolidates Manila Sites Into Central Hub for Seamless Operations

In the center of the photo, taken during the launch of Open Access BPO’s new operations floor and cafeteria, are CEO Ben Davidowitz and Global VP Joy Sebastian, with Head of Recruitment, Training, & Site Support Bobby Jusayan and Senior Operations Director Nathaniel Martinez. MAKATI CITY, Philippines, April 2024โ€”Multinational outsourcing firm Open Access BPO has […]

Open Access BPO CEO Leads Easter Community Initiative

Open Access BPO CEO Benjamin Davidowitz (right) shares a moment with some of the volunteers as they provide hot meals to attendees of the Easter community initiative Open Access BPO CEO Benjamin Davidowitz spearheaded an Easter community initiative on March 31, 2024, bringing smiles and nutritious meals to the Poblacion neighborhood in Makati City, Philippines. […]

Why Creativity Is Important in the Call Center

Every successful call center has a team that goes beyond the scripted responses and conventional methodologies. This is one area where creativity manifests itself. Call center creativity, in its truest form, refers to the ability to think outside the predefined parameters, offering unique solutions and strategies to cater to customer needs. The call center industry […]

Open Access BPO Turns the Heat Up with 2024’s Kickoff Party

Open Access BPO didn’t seem to mind the cool weekend winds as employees donned their best summer outfits in Endless Summer: The Open Access BPO Kick-Off Party 2024. Held last Saturday, February 3, the multilingual call center celebrated 2023 with gratitude for everyone’s hard work and embraced 2024 as a year of abundant growth opportunities. […]

Open Access BPO Celebrates CS Week 2023

Multilingual outsourcing firm Open Access BPO celebrated the recent Customer Service Week (CS Week) from October 2-6, 2023. Celebrated annually in the first week of October, this event provides an opportunity for companies to recognize the workers who are responsible for developing and providing great experiences to customers. To mark this occasion, Open Access BPO […]

Open Access BPO Davao Completes First Aid Training

Open Access BPO Davao employees recently took part in the multilingual call center’s first aid training facilitated by the Philippines Red Cross Davao. The training course focused on occupational first aid, cardiopulmonary resuscitation with automatic external defibrillator, and response to occupational hazards. “It is a skill employees may apply in their daily activities and is […]

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Open Access BPO 8 hours ago
Call center managers are responsible for keeping operations running smoothly.
This means they also have to take note of the usual issues they need to keep at bay.

๐—›๐—ฒ๐—ฟ๐—ฒ ๐—ฎ๐—ฟ๐—ฒ ๐Ÿฐ ๐—ผ๐—ณ ๐˜๐—ต๐—ฒ ๐—ฏ๐—ถ๐—ด๐—ด๐—ฒ๐˜€๐˜ ๐—ฝ๐—ฟ๐—ผ๐—ฏ๐—น๐—ฒ๐—บ๐˜€ ๐˜๐—ต๐—ฎ๐˜ #๐—–๐—ฎ๐—น๐—น๐—–๐—ฒ๐—ป๐˜๐—ฒ๐—ฟ ๐—บ๐—ฎ๐—ป๐—ฎ๐—ด๐—ฒ๐—ฟ๐˜€ ๐—บ๐˜‚๐˜€๐˜ ๐—ณ๐—ฎ๐—ฐ๐—ฒ: https://buff.ly/CCAZeNL

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Open Access BPO Yesterday
The Holy Week is a time to renew our faith and find peace in reflection.

If youโ€™re traveling to be with family or friends or venturing on a pilgrimage, do so with patience and caution.

Let's extend care not just to our loved ones but also to everyone we share the road with. May your journey be safe, and may this season bring you clarity and renewal.

#WeSpeakYourLanguage
#OABPOholidays #HolyWeek
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Open Access BPO Yesterday
Given the substantial complexities of staff and project management, it is understandable that numerous team leaders underachieve or fail upon assuming this role.

๐—™๐—ผ๐—ฐ๐˜‚๐˜€ ๐—ผ๐—ป ๐—ฐ๐˜‚๐—น๐˜๐—ถ๐˜ƒ๐—ฎ๐˜๐—ถ๐—ป๐—ด ๐˜๐—ต๐—ฒ๐˜€๐—ฒ #๐—Ÿ๐—ฒ๐—ฎ๐—ฑ๐—ฒ๐—ฟ๐˜€๐—ต๐—ถ๐—ฝ๐—ฆ๐—ธ๐—ถ๐—น๐—น๐˜€ among your #CustomerService team leaders: https://buff.ly/9BhNb6G

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Invest in your leaders, elevate your #CustomerSatisfaction.

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Open Access BPO Yesterday
Improving on your #CustomerExperience can be just as simple as #outsourcing to a #CallCenter.

But is it really worth it? How can an outsourced call center upgrade your CX strategy?

Learn all of that and more in our latest blog: https://buff.ly/lSMmCDo

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Open Access BPO 9 days ago
The beauty of multicultural communication lies in its ability to bring people together. Languages, traditions, and experiences add layers to our understanding of the world.

As a multicultural hub, Open Access BPO fosters meaningful connections across diverse backgrounds, enriching our collective understanding and strengthening the bonds within our communities.

This April, we celebrate diversity and create a world where openness and inclusion are the pillars of our culture.

#WeSpeakYourLanguage
#MulticulturalCommunicationsMonth
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