Category: Culture

Open Access BPO Unveils Marble Bust to Honor Tattoo Artist Apo Whang-Od

Open Access BPO’s leadership team recently trekked to Buscalan in the Philippines’ Kalinga province to unveil a monumental marble bust in homage to the mambabatok (indigenous tattoo artist) Apo Whang-Od. The turnover ceremony for the bust commenced on the morning of May 3rd with a traditional pig offering ritual. Later in the afternoon, the leadership […]

Open Access BPO Relaunches Employee Wellness Program with Yoga Session

Multilingual call center Open Access BPO recently relaunched its employee fitness program last May 8, 2024 with a beginner-friendly yoga session held on the terraces of its Makati office. Led by wellness specialist and Yoga Instructor Zee Villarin, the session focused on promoting relaxation and overall well-being among employees. Yoga is recognized for its physical […]

Open Access BPO Consolidates Manila Sites Into Central Hub for Seamless Operations

In the center of the photo, taken during the launch of Open Access BPO’s new operations floor and cafeteria, are CEO Ben Davidowitz and Global VP Joy Sebastian, with Head of Recruitment, Training, & Site Support Bobby Jusayan and Senior Operations Director Nathaniel Martinez. MAKATI CITY, Philippines, April 2024โ€”Multinational outsourcing firm Open Access BPO has […]

Open Access BPO CEO Leads Easter Community Initiative

Open Access BPO CEO Benjamin Davidowitz (right) shares a moment with some of the volunteers as they provide hot meals to attendees of the Easter community initiative Open Access BPO CEO Benjamin Davidowitz spearheaded an Easter community initiative on March 31, 2024, bringing smiles and nutritious meals to the Poblacion neighborhood in Makati City, Philippines. […]

Why Creativity Is Important in the Call Center

Every successful call center has a team that goes beyond the scripted responses and conventional methodologies. This is one area where creativity manifests itself. Call center creativity, in its truest form, refers to the ability to think outside the predefined parameters, offering unique solutions and strategies to cater to customer needs. The call center industry […]

Open Access BPO Turns the Heat Up with 2024’s Kickoff Party

Open Access BPO didn’t seem to mind the cool weekend winds as employees donned their best summer outfits in Endless Summer: The Open Access BPO Kick-Off Party 2024. Held last Saturday, February 3, the multilingual call center celebrated 2023 with gratitude for everyone’s hard work and embraced 2024 as a year of abundant growth opportunities. […]

Open Access BPO Celebrates CS Week 2023

Multilingual outsourcing firm Open Access BPO celebrated the recent Customer Service Week (CS Week) from October 2-6, 2023. Celebrated annually in the first week of October, this event provides an opportunity for companies to recognize the workers who are responsible for developing and providing great experiences to customers. To mark this occasion, Open Access BPO […]

Open Access BPO Davao Completes First Aid Training

Open Access BPO Davao employees recently took part in the multilingual call center’s first aid training facilitated by the Philippines Red Cross Davao. The training course focused on occupational first aid, cardiopulmonary resuscitation with automatic external defibrillator, and response to occupational hazards. “It is a skill employees may apply in their daily activities and is […]

Open Access BPO Marches in Celebration of LGBTQIA+ Pride

Allies and members of Open Access BPO’s LGBTQIA+ community gathered to join Metro Manila Pride‘s Tayo ang Kulayaan: Pride March and Festival held at the Ayala Malls Circuit grounds in Makati City, Philippines. This year’s Pride Month event began with performances from talented drag queens, followed by messages of solidarity and equality from various LGBTQIA+ […]

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Open Access BPO Yesterday
Gaining a leg up on the global competition means so much more than speaking your customer's langauage.

Understand their culture and you stand to capture the international market: https://buff.ly/3W2ODcL

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Open Access BPO Yesterday
Open Access BPO hosted a successful #Pride celebration, fostering a spirit of #inclusivity and community.
Attendees enjoyed a lively atmosphere with video showcases, band performances, and a drag queen showcase.

The event highlighted our commitment to #diversity and inclusion within the workplace.

๐—›๐—ฒ๐—ฎ๐—ฑ ๐˜๐—ผ ๐—ผ๐˜‚๐—ฟ ๐—ฏ๐—น๐—ผ๐—ด ๐—ณ๐—ผ๐—ฟ ๐—ฎ ๐—ณ๐˜‚๐—น๐—น ๐—ฟ๐—ฒ๐—ฐ๐—ฎ๐—ฝ ๐—ผ๐—ณ ๐˜๐—ต๐—ฒ ๐—ฒ๐—ฝ๐—ถ๐—ฐ ๐—ฐ๐—ฒ๐—น๐—ฒ๐—ฏ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป: https://buff.ly/4cXfjSS

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Open Access BPO is a dedicated employee-centric #outsourcing firm that champions a culture of respect and appreciation for all, regardless of background or identity.

Outsource to gain a #CX team and a strategic employee-centric operations management without losing your focus on growing your business.
Partner with us today: https://buff.ly/4cWE95y

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Open Access BPO 3 days ago
You need skilled and creative #CustomerService agents to wow your customers.
But #hiring the right people to engage with your consumers can be difficult for many brands.

Here's how to tweak your #recruitment strategies to get the best #CX experts: https://buff.ly/3zJNPSn

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Send us a message today to set up your own team of #CX specialists: https://buff.ly/3VZNHG3

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Open Access BPO 4 days ago
Aside from the different accents, Americans and Britons have different attitudes when talking to #CallCenter agents.

Here's what agents have to know about both types of English-speaking Westerners when providing #CustomerService: https://buff.ly/3WdNKPW

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Open Access BPO 4 days ago
Great #CallCenter agents rely on strong Team Leaders for guidance and motivation. But even the best intentions can be overshadowed by negative leadership habits.

Check out our blog post for ๐˜๐—ต๐—ฒ ๐—บ๐—ผ๐˜€๐˜ ๐—ฐ๐—ผ๐—บ๐—บ๐—ผ๐—ป ๐—ฝ๐—ถ๐˜๐—ณ๐—ฎ๐—น๐—น๐˜€ ๐˜๐—ต๐—ฎ๐˜ ๐—ฐ๐—ฎ๐—ป ๐˜€๐—ฎ๐—ฏ๐—ผ๐˜๐—ฎ๐—ด๐—ฒ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—น๐—ฒ๐—ฎ๐—ฑ๐—ฒ๐—ฟ๐˜€๐—ต๐—ถ๐—ฝ (plus insider tips for becoming a stellar leader who inspires your team and drives results!): https://buff.ly/4eWMurQ

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Ready to man your brand's with the premier #CX team?

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Open Access BPO 8 days ago
Open Access BPO Makati picked up where our Davao colleagues left off in #PrideMonth celebrations.

Here are some of the highlights in last Friday's Pride Party at The Enderun Tent: https://buff.ly/4cHNoa9
Open Access BPO