Category: Culture

The Power of Inclusion: How Inclusive Hiring Helps Multilingual Call Centers Build Customer Relationships

Inclusivity is about making sure everyone feels welcome and valued, no matter who they are or where they come from. It means giving everyone a fair chance to participate and be heard. Indeed, inclusivity has seeped into everyone’s expectations of what a company should be like, especially when it comes to its workforce. This is […]

Open Access BPO VP Joins Top BPO Leaders as Speaker in Recent CCAP Workshop

Open Access BPO VP Joy Sebastian recently spoke at a leadership workshop organized by the Contact Center Association of the Philippines (CCAP) held at the Asian Institute of Management (AIM) in Makati City. Leadership Workshop Series 2023 is part of CCAP’s seminars in collaboration with the AIM School of Executive Education. It focused on valuable […]

Open Access BPO CSR Rises to Take on International Rugby League

The Philippine sports culture revolves around three games: basketball, volleyball, and boxing. Every now and then, though, there are sports that have become a topic among Filipino fans because a local athlete represents the country on the international stage. Take rugby, for instance. In recent years, Filipino athletes have proven to be formidable rugby players. […]

Open Access BPO Davao Celebrates 7th Year with Outdoor Adventure

Open Access BPO celebrated the seventh anniversary of its operations site in Davao, Philippines with a day of fun outdoor activities. The event took place at the picnic grounds of the Davao Crocodile Park where our Davaoeno teammates spent the day in various challenges and games. “We wanted to coincide the event with everyone being […]

WEEKEND LINK ROUNDUP | Employee Engagement: Ramping Up Workforce Empowerment

6 Helpful Solutions for Managing Workplace Diversity Challenges Challenges may pop up when you put together teams from different cultures and beliefs. But neglecting workplace diversity issues can implicate the company in legal and social arenas. Especially now that prospective clients and employees are keen on supporting businesses they agree with. How BPO Companies Should […]

A Post-Pride Month Message From Our CEO

With the conclusion of Pride Month, I am proud of our participation in the spirit of the month: marches joined, focus discussions held among all our stakeholders, awareness and sensitivity sessionsโ€”in short, the range of activities designed to raise our awareness and applaud the vital quality of difference that is an essential part of our […]

Open Access BPO Caps Off June with HIV/AIDS Webinar and Screening

Multilingual call center Open Access BPO recently held its HIV/AIDS awareness and screening program in their Glorietta 2 office in Makati, Philippines. The event is the first of many internal activities to be held in partnership with the Makati Social Hygiene Clinic (MSHC), a healthcare facility under the city’s local government. The event started with […]

WEEKEND LINK ROUNDUP | The Road to a Diverse and Inclusive Workplace

Managing Diversity in Multilingual Call Centers Multilingual call centers are home to people of different cultures. They must carry out cultural competency strategies to ensure a harmonious and progressive relationship among their workers. Cultural Sensitivity Training for Bilingual Call Centers Cross-cultural communication may be particularly challenging for agents with minimal exposure to various cultures. This […]

Open Access BPO Employees Complete Red Cross Life Support Training

Open Access BPO employees recently completed the First Aid and Basic Life Support Training, conducted by the Philippine Red Cross (PRC) as mandated by the Department of Labor and Employment (DOLE). Over 30 employees from the multilingual call center attended the two-day workshop held at the company’s Glorietta 2 Corporate Center in Makati, Philippines. During […]

Gen Z: The New Workforce Awakens for BPOs and Call Centers

Let’s start with a few fun facts: Tamagotchi was released in Japan 26 years ago, while “Babyโ€ฆOne More Time,” the song that catapulted Britney Spears into stardom, turns 23 this year. Meanwhile, Facebook, Gmail, Twitter, YouTube, the first iPhone, and the Android mobile operating system are also set to join the 20-something train within the […]

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Open Access BPO 3 hours ago
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Open Access BPO 5 hours ago
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Open Access BPO 7 hours ago
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Open Access BPO Yesterday
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Open Access BPO 3 days ago
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Open Access BPO 3 days ago
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