Category: Culture

WEEKEND LINK ROUNDUP | The Road to a Diverse and Inclusive Workplace

Managing Diversity in Multilingual Call Centers Multilingual call centers are home to people of different cultures. They must carry out cultural competency strategies to ensure a harmonious and progressive relationship among their workers. Cultural Sensitivity Training for Bilingual Call Centers Cross-cultural communication may be particularly challenging for agents with minimal exposure to various cultures. This […]

Open Access BPO Employees Complete Red Cross Life Support Training

Open Access BPO employees recently completed the First Aid and Basic Life Support Training, conducted by the Philippine Red Cross (PRC) as mandated by the Department of Labor and Employment (DOLE). Over 30 employees from the multilingual call center attended the two-day workshop held at the company’s Glorietta 2 Corporate Center in Makati, Philippines. During […]

Gen Z: The New Workforce Awakens for BPOs and Call Centers

Let’s start with a few fun facts: Tamagotchi was released in Japan 26 years ago, while “Babyโ€ฆOne More Time,” the song that catapulted Britney Spears into stardom, turns 23 this year. Meanwhile, Facebook, Gmail, Twitter, YouTube, the first iPhone, and the Android mobile operating system are also set to join the 20-something train within the […]

The Wallstreet Journal Highlights Open Access BPO’s Operational Resilience

Open Access BPO is leading the drive to maintain business as usual during the COVID-19 pandemic, with flexible, nimble deployment for large customer support and back office teams. The business process outsourcing (BPO) industry, which covers a range of business activities including customer service, technical support, animation, medical billing, and content moderation, is a central […]

Open Access BPO goes Monochrome: The year-ender of the decade

In true Open Access BPO fashion, a year of hard work won’t be complete without a fun and festive year-ender. For the last event of this decade, we went MONOCHROME. Gigantic black-and-white chess pieces adorned the stage and a photo wall featuring the names of all the Makati employees added pizzazz to the night. The […]

Open Access BPO triathletes take on 2019 Ironman 70.3

Sports is one of the most common interests at Open Access BPO. So, when the Regent Aguila IronMan 70.3 Philippines was announced, triathletes in the company immediately signed up to participate. The Regent Aguila Ironman 70.3 Philippines is one of the local events under the prestigious international Ironman Triathlon. It recent race took place in […]

Open Access BPO launches employee leadership training program

Call centers in the Philippines understand the importance of employee enrichment initiatives in keeping employees happy, fulfilled, and motivated. As such, many of them establish training programs to help employees develop and enrich their skills to boost their confidence and progress in their chosen career paths. Multilingual call center Open Access BPO recently launched its […]

How BPO Companies Should Support Employee Self-Care

Employee self-care is everyone’s personal responsibility. Ensuring it involves taking on activities that help maintain health and well-being, enabling them to prevent and manage illnesses caused by an unhealthy lifestyle. Between an employee’s tasks at work and at home, however, maintaining a balance and fully taking care of yourself can be challenging. This is why […]

Open Access BPO launches new Makati office

Since moving its operations from the US to the Philippines in 2007, Open Access BPO has developed its portfolio of services and grown its customer base. Along with this growth is its operations’ expansion, including its multicultural workforce and international offices. Last Friday, July 12, the multilingual call center officially launched a new office at […]

Open Access BPO expands to new office

MAKATI CITY, Philippines, July 12, 2019 – Open Access BPO, a Philippine-based global multilingual call center, has launched a new office in Makati City, Philippines. Located at the Glorietta 2 Corporate Center, the 1,000-seat facility was established to meet the growing demands of its clients and expanding workforce. “Open Access BPO is the go-to provider […]

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Open Access BPO 22 hours ago
Compared to most industries, #CallCenters are known for providing a fun and positive workplace for their employees.
But more than just making daily ops light and dynamic, the agents, the contact center, and the clients benefit from this: https://buff.ly/3NiWbEB

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Let's create a program hyper-customized for your brand's goals, needs, budget, and customer demands: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #EmployeeEngagement
Open Access BPO Yesterday
Efficiency in #CallCenters involves enhancing agents' #productivity and #satisfaction.

Check out these 5 tips to boost #EmployeeEngagement and productivity in #ContactCenters: https://buff.ly/46H48KE

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Learn how our training, employee engagement, and culture of diversity contribute to our high-quality #CustomerExperience: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CSat #CustomerSupport #CX
#CustomerService #CustomerSupport
Open Access BPO Yesterday
#CallCenters are made up of people from different cultures or backgrounds.
Each one is likely to have differing workplace habits and values, all of which can result in conflicts.

Here are the top 10 causes of conflicts in the call center: https://buff.ly/3GsT0GL

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Connect with an #outsourcing firm that provides great employee training and management programs: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CompanyCulture #EmployeeManagement
Open Access BPO Yesterday
As more consumers turn toward online channels, businesses are struggling to provide quality #CustomerSupport for their international customers.
Partnering with a reliable #MultilingualCallCenter has, thus, become a valuable strategy.

๐‡๐ž๐ซ๐ž ๐š๐ซ๐ž ๐ญ๐ก๐ž ๐ญ๐จ๐ฉ ๐ฅ๐š๐ง๐ ๐ฎ๐š๐ ๐ž๐ฌ businesses must offer to remain competitive in global markets: https://buff.ly/4a7ocZp

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For #CustomerService and #BackOffice support in over 30 languages, contact Open Access BPO today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO Yesterday
๐…๐ซ๐š๐ฎ๐๐ฌ๐ญ๐ž๐ซ๐ฌ ๐ ๐ž๐ญ ๐ฆ๐จ๐ซ๐ž ๐š๐ง๐ ๐ฆ๐จ๐ซ๐ž ๐œ๐ฎ๐ง๐ง๐ข๐ง๐ , ๐š๐ง๐ ๐ข๐ญ'๐ฌ ๐ฎ๐ฉ ๐ญ๐จ ๐ฒ๐จ๐ฎ ๐ญ๐จ ๐ค๐ž๐ž๐ฉ ๐ญ๐ก๐ž๐ฆ ๐š๐ญ ๐›๐š๐ฒ.

Luckily for you, #outsourcing can back you up in this battle.
Here's how call centers protect your customers from ecommerce fraud: https://buff.ly/47GJvPX

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Partner with an #outsourcing partner that keeps #InfoSec a top priority alongside great #CustomerSupport: OpenAccessBPO.com/get-started

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Open Access BPO Yesterday
In celebration of ๐๐š๐ญ๐ข๐จ๐ง๐š๐ฅ ๐†๐ข๐ฏ๐ข๐ง๐  ๐Œ๐จ๐ง๐ญ๐ก this December, Open Access BPO Davao collaborated with the Philippine Red Cross - Davao City Chapter for a blood donation drive held last December 1, 2023.

Our collective efforts turned moments of compassion into life-saving contributions.

Thank you to all our OABPO Davao heroes who rolled up their sleevesโ€“you've proven that a small act of giving can have a monumental impact.

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Open Access BPO actively promotes community involvement in the workplace by supporting the annual blood donation activity among other causes.

๐˜—๐˜ฉ๐˜ฐ๐˜ต๐˜ฐ ๐˜ด๐˜ฉ๐˜ฐ๐˜ธ๐˜ด ๐˜ฎ๐˜ฆ๐˜ฎ๐˜ฃ๐˜ฆ๐˜ณ๐˜ด ๐˜ฐ๐˜ง ๐˜ต๐˜ฉ๐˜ฆ ๐˜–๐˜ˆ๐˜‰๐˜—๐˜– ๐˜‹๐˜ข๐˜ท๐˜ข๐˜ฐ ๐˜ต๐˜ฆ๐˜ข๐˜ฎ๐˜ฎ๐˜ข๐˜ต๐˜ฆ๐˜ด ๐˜ฅ๐˜ฐ๐˜ฏ๐˜ข๐˜ต๐˜ช๐˜ฏ๐˜จ ๐˜ต๐˜ฉ๐˜ฆ๐˜ช๐˜ณ ๐˜ฃ๐˜ญ๐˜ฐ๐˜ฐ๐˜ฅ ๐˜ต๐˜ฐ ๐˜ต๐˜ฉ๐˜ฆ ๐˜ค๐˜ข๐˜ถ๐˜ด๐˜ฆ.

#WeSpeakYourLanguage
#OneWithHealth Philippine Red Cross
Open Access BPO